Starting Norton Mobile Essentials

When you start Norton Mobile Essentials, you start the interface that allows you access to all of the individual tools and time-saving shortcuts in Norton Mobile Essentials.

1	Do one of the following:

Start from the Windows Start button [image] Click the Windows Start button, point to Programs, point to Norton Mobile Essentials, and then click Norton Mobile Essentials.

Start from the Windows taskbar [image] Click the Norton Mobile Essentials icon on the taskbar.

The Norton Mobile Essentials dialog appears.

2	Click the Norton Mobile Essentials tool or shortcut you want to use.

  Click here for more information about the tools and shortcuts.


Exiting Norton Mobile Essentials

In the main window of the tool you are using, click the Close button [image] in the upper right corner.


Starting the Connection Doctor

Do one of the following:

Start from the Windows Start button [image] Click the Windows Start button, point to Programs, point to Norton Mobile Essentials, and then click Norton Connection Doctor.

Start from the Windows taskbar [image] Click the Norton Mobile Essentials icon on the taskbar. The Norton Mobile Essentials dialog appears. Click the Connection Doctor button.

The Connection Doctor starts.


Starting Norton Before You Go
Starting the Before You Go tool

Do one of the following:

Start from the Windows Start button [image] Click the Windows Start button, point to Programs, point to Norton Mobile Essentials, and then click Norton Before You Go.

Start from the Windows taskbar [image] Click the Norton Mobile Essentials icon on the taskbar. The Norton Mobile Essentials dialog appears. Click the Before You Go button.

The Before You Go tool starts.


Starting Norton Location Controller

Do one of the following:

Start from the Windows Start button [image] Click the Windows Start button, point to Programs, point to Norton Mobile Essentials, and then click Norton Location Controller.

Start from the Windows taskbar [image] Click the Norton Mobile Essentials icon on the taskbar. The Norton Mobile Essentials dialog appears. Click the Location Controller button.

The Location Controller tool starts.


Starting Norton Mobile Essentials Shortcuts

1	Do one of the following:

Start from the Windows Start button [image] Click the Windows Start button, point to Programs, point to Norton Mobile Essentials, and then click Norton Mobile Essentials.

Start from the Windows taskbar [image] Click the Norton Mobile Essentials icon on the taskbar.

The Norton Mobile Essentials dialog appears.

2	Click the Norton Mobile Essentials shortcut you want to use. Click one of the following icons:

	Opens the Modems control panel.
	Starts the Interactive Troubleshooter.
	Starts the LiveUpdate program.
	Starts the Norton Mobile Essentials online help.
	Starts the Norton Port Monitor.


Running the multimedia demo

Norton Mobile Essentials includes an automated tutorials to help you learn how to perform popular tasks. To minimize the amount of hard drive space used by Norton Mobile Essentials, the tutorials are available on the installation CD only.

1	Insert the Norton Mobile Essentials installation CD into your CD ROM drive. The Norton Mobile Essentials multimedia demo starts.

2	Click Quick Tour.

3	Double click the tutorial you want to view.


Creating a file backup profile

When you back up your files, you can create a backup profile that allows you to save a list of the files you want to back up. The next time you want to back up this same set of files, simply do so using the backup profile.

1	Start the Before You Go tool.

  How to ...

2	Click the SpeedSave tab. The SpeedSave features appear.

3	Click New. The Backup wizard starts.

4	Follow the instructions on the screen. Click Next to continue.

5	On the last screen, click Finish. The SpeedSave features reappear, and the backup profile appears in the Backup Profile Name drop-down list.


Backing up files

1	Start the Before You Go tool.

  How to ...

2	Click the SpeedSave tab. The SpeedSave features appear.

3	Create a backup profile. If the backup profile you want to use already exists, proceed to step 5.

  How to ...

4	In the Backup Profile Name drop-down list, click the backup profile you want to use.

5	Click Backup.


Extracting files from a backup file

After you back up your files, you can extract them at any time.

Which option best describes your situation?

The backup file you want to extract files from is stored in its "target" location. That is, the backup file is stored in the output location specified in the backup profile. You have not moved the backup file since you last backed up your files.

You have moved the backup file to another location. You now want to extract files from the backup file.


Extracting files from a backup file (continued)

Are you extracting files to the computer on which you created the backup file?

Yes

No


Extracting files from a backup file (using SpeedSave)

1	Start the Before You Go tool.

  How to ...

2	Click the SpeedSave tab. The SpeedSave features appear.

3	In the Backup Profile Name drop-down list, click the backup file you want to extract files from.

4	Click Restore. The Restore Saved Files dialog appears.

5	Specify the appropriate changes.

6	Click Restore.

Note: For information on individual fields in this dialog, click the What’s This help button [image] and then click the appropriate field.


Extracting files from a backup file (using ZIP utility)

1	Double click the appropriate backup file. The program you have associated with the .ZIP file extension starts and displays the contents of the archive.

Note: The zip file contains another zip file of the same name, except that the zip file has a letter at the beginning of the file name (this letter corresponds to the drive letter for the original file location).

2	Extract the zip file from the archive to a convenient location on your hard drive.

3	Extract the files from the zip file according to the instructions provided by the manufacturer of your zip program (see the documentation for your zip program).


Deleting a file backup profile

1	Start the Before You Go tool.

  How to ...

2	Click the SpeedSave tab. The SpeedSave features appear.

3	In the Backup Profile Name drop-down list, click the profile you want to delete.

4	Click Remove. A confirmation dialog appears.

5	Click Yes to confirm the deletion.


Modifying a backup profile

1	Start the Before You Go tool.

  How to ...

2	Click the SpeedSave tab. The SpeedSave features appear.

3	In the Backup Profile Name drop-down list, click the backup profile you want to modify.

4	Click Modify. The Backup Profile Properties dialog appears.

5	Specify the appropriate changes.

Note: For information on individual fields in this dialog, click the What’s This help button [image] and then click the appropriate field.


Browsing the laptop equipment catalog

1	Start the Before You Go tool.

  How to ...

2	Click the Destination tab.

3	In the Country drop-down list, click the country you are planning to visit.

4	In the City drop-down list, click the city you are planning to visit in this country. If all regions in a country adhere to the same equipment standards, <All Cities> appears in the list. In this case, you do not need to select a city.

The display area below the Country and City drop-down lists update to display diagrams of the electrical and phone equipment required in the specified location.


Ordering equipment for your laptop

Using Norton Mobile Essentials, you can order all the equipment you need for traveling from TeleAdapt, Inc. If you are leaving for a trip, you may even want your equipment sent to the hotel you are staying at [image] even if it’s in another country.

1	Determine the equipment you need by browsing the laptop equipment catalog.

  How to ...

2	Order the equipment you need from TeleAdapt.

  How to ...


Viewing checklists

1	Start the Before You Go tool.

  How to ...

2	Click the Checklist tab. The Checklist features appear.

3	In the Guides drop-down list, click the checklist or guide you want to view. The checklist appears in the display area.


Adding an item to a checklist

1	Start the Before You Go tool.

  How to ...

2	Click the Checklist tab. The Checklist features appear.

3	In the Guides drop-down list, click the appropriate checklist. The corresponding information appears in the display area.

4	Click New. The Add New Item dialog appears.

5	Specify the appropriate information and then click OK.


Modifying an item in a checklist

1	Start the Before You Go tool.

  How to ...

2	Click the Checklist tab. The Checklist features appear.

3	In the Guides drop-down list, click the checklist that you want to modify. The corresponding information appears in the display area.

4	In the checklist, click the item you want to modify.

5	Click Modify. The Checklist Item Properties dialog appears.

Note: Be careful not to click the Web address, as this will launch your Web browser and connect you to the Web site for the item.

6	Specify your changes and then click OK.


Removing an item from a checklist

1	Start the Before You Go tool.

  How to ...

2	Click the Checklist tab. The Checklist features appear.

3	In the Guides drop-down list, click the checklist containing the item you want to remove. The corresponding information appears in the display area.

4	In the checklist, click the item you want to remove.

5	Click Remove.


Printing a checklist

1	Start the Before You Go tool.

  How to ...

2	Click the Checklist tab. The Checklist features appear.

3	In the Guides drop-down list, click the checklist you want to print. The corresponding information appears in the display area.

4	Click Print. The Print dialog appears.

5	Click OK to print the checklist.


Modifying your modem settings

1	Start Norton Mobile Essentials. The Norton Mobile Essentials dialog appears.

  How to ...

2	Click Modem Properties. The Modem Properties dialog appears.

3	In the modem list, click the modem you want to view the settings for.

4	Click Properties. The Properties dialog for your modem appears.

5	Specify the appropriate changes.


Creating a location

When you create a new location, you can use either Norton Location Controller or the Destination feature in Norton Before You Go. If you want to view the international adapters you might need when traveling, use the Before You Go tool.

Do you want to view international adapters before you create a location?

Yes. I want to view the adapters required in different countries.

No. I already have the adapters, or I don't need any.


Creating a location (using Before You Go)

1	Start the Before You Go tool.

  How to ...

2	Click the Destination tab. The Destination features appear.

3	In the Country drop-down list, click the country you are in. Diagrams of the electrical and phone equipment used in that country appear in the display area.

4	In the City drop-down list, click the city you are in, if it is listed. If all cities in that country use the same equipment, <All Cities> appears in the list. The display area may update, if the city you specify required different equipment.

5	Click Add. The New Location wizard starts.

6	Follow the instructions on the screen. Click Next to continue.

7	On the last panel, click Finish to create the location.


Creating a location (using Location Controller)

1	Familiarize yourself with locations and how they work.

  More info ...

2	Start the Location Controller tool.

  How to ...

3	Click the Location tab.

4	Click the New button. The New Location wizard starts.

5	Follow the instructions on your screen. Click Next to continue.

6	On the last panel, click Finish to create the location.


Changing your location

Each time you start your computer, Norton Location Controller prompts you to specify your current location. If you do not specify your current location at startup, you can specify it at any time using the Location Controller.

1	Start the Location Controller tool.

  How to ...

2	Click the Location tab.

3	In the Current Location drop-down list, click the location you want to use.

Note: If your selection of locations does not meet your needs, you can either modify an existing location or create a new location at any time.


Modifying location settings

The dialing features for locations are designed to work with TAPI communication programs.

Before you begin, familiarize yourself with locations and how they work. Click here [image] for more information.

What do you want to do?

Change the area code setting

Change the country setting

Change the prefix for obtaining an outside line (both for local and long distance calls).

Set up a calling card or credit card

Disable call waiting temporarily

Change tone/pulse dialing settings

Specify printers for a location

Specify a default Dial-Up Networking connection

Specify network connections for a location

Specify StartUp programs for a location

Change time zones

Coordinate dialing settings for specific programs with location


Changing the area code for a location

1	Familiarize yourself with locations and how they work.

  More info ...

2	Start the Location Controller tool.

  How to ...

3	Click the Location tab.

4	In the Current Location drop-down list, click the location you want to modify.

5	Click the Dialing tab.

6	In the Area Code field, type your area code.


Changing the country code for a location

1	Familiarize yourself with locations and how they work.

  More info ...

2	Start the Location Controller tool.

  How to ...

3	Click the Location tab.

4	In the Current Location drop-down list, click the location you want to modify.

5	Click the Dialing tab.

6	In the Country drop-down list, click the country you are currently in.


Changing the prefix for a location

1	Familiarize yourself with locations and how they work.

  More info ...

2	Start the Location Controller tool.

  How to ...

3	Click the Location tab.

4	In the Current Location drop-down list, click the location you want to modify.

5	Click the Dialing tab.

6	In the second To Access An Outside Line, Dial field, type the prefixes you want to use for local and long distance calls. To specify a two-second wait after a prefix, type a comma (,) after the prefix. Add additional commas, if necessary.


Enabling or disabling a calling card for a location

1	Familiarize yourself with locations and how they work.

  More info ...

2	Start the Location Controller tool.

  How to ...

3	Click the Location tab.

4	In the Current Location drop-down list, click the location you want to modify.

5	Click the Dialing tab.

6	In the How To Dial From This Location section, enable or disable the Dial Using Calling Card option.

7	Specify the calling card you want to use. Do one of the following:

  Select an existing calling card

  Set up a new calling card


Specifying a calling card for a location

1	Familiarize yourself with locations and how they work.

  More info ...

2	Enable calling card dialing.

  How to ...

3	Click Change. The Change Calling Card dialog appears.

4	In the Calling Card To Use drop-down list, click the appropriate calling card.


Setting up a calling card in Location Controller

1	Familiarize yourself with locations and how they work.

  More info ...

2	Identify the dial sequence required to charge calls to your calling card.

  How to ...

3	Enable calling card dialing.

  How to ...

4	Click Change. The Change Calling Card dialog appears.

5	Click New. The New Calling Card dialog appears.

6	In the Calling Card Name field, type the name of your calling card and click OK. The Change Calling Card dialog reappears.

7	In the Calling Card Number field, type your calling card PIN (Personal Identification Number). This is the account number that appears on the front of the actual card.

8	Specify the dial sequence required to bill long distance calls to your calling card. Do the following:

a	Click Long Distance. The Calling Card Properties dialog appears.

b	In the Step 1 section, select the options that describe the first component in your calling card sequence. Click here [image] to view a sample entry.

c	Repeat step b for all other calling card sequence components.

d	When you are finished, click OK.

9	Specify the dial sequence required to bill international calls to your calling card. Do the following:

a	Click International. The Calling Card Properties dialog appears.

b	In the Step 1 section, select the options that describe the first component in your calling card sequence. Click here [image] to view a sample entry.

c	Repeat step b for all other calling card sequence components.

d	When you are finished, click OK.

10	Click OK. The Location Properties dialog reappears.


Example of long distance dial sequence for calling card

The illustration below shows how to specify a dial sequence for long distance (domestic) calls made within North America. The example used is an MCI calling card that uses the 1-800-888-8000 access number.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits [image] Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) [image] Specifies the destination number excluding the area code. The destination number is obtained through your communications program from the place where you specify the number you are calling.

Destination Number (including area code) [image] Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communications program from the place where you specify the area code and number you are calling.

Destination Area Code [image] Specifies the area code for the number you are calling. The area code is obtained through your communications program from the place where you specify the area code.

Destination Country [image] Specifies the country code for the number you are calling. The country code is obtained through your communications program from the place where you specify the country you are calling.

Card (PIN) [image] Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits Are To Be Tone [image] Specifies the following digits are to be entered as touch tones.

Following Digits Are To Be Pulse [image] Specifies the following digits are to be entered as pulse tones.

Flash [image] Specifies that a “flash” should be entered at this point in the dial sequence. A flash is used as a “hook flash”.

For more information about how this example uses these options, click on the appropriate setting in the illustration below.


Example of international dial sequence for calling card

The illustration below shows how to specify a dial sequence for international (overseas) calls made from North America. The example used is an MCI calling card that uses the 1-800-888-8000 access number.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits [image] Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) [image] Specifies the destination number excluding the area code. The destination number is obtained through your communications program from the place where you specify the number you are calling.

Destination Number (including area code) [image] Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communications program from the place where you specify the area code and number you are calling.

Destination Area Code [image] Specifies the area code for the number you are calling. The area code is obtained through your communications program from the place where you specify the area code.

Destination Country [image] Specifies the country code for the number you are calling. The country code is obtained through your communications program from the place where you specify the country you are calling.

Card (PIN) [image] Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits Are To Be Tone [image] Specifies the following digits are to be entered as touch tones.

Following Digits Are To Be Pulse [image] Specifies the following digits are to be entered as pulse tones.

Flash [image] Specifies that a “flash” should be entered at this point in the dial sequence. A flash is used as a “hook flash”.

For more information about how this example uses these options, click on the appropriate setting in the illustration below.


Specify digits in the dial sequence

To specify a series of digits, click this drop-down list and click Digits. The field to the right of this list will enable, allowing you to fill in the digits you want to dial. Then, you can specify a wait time after this series of digits using the list at the far right of this row.


Specify the credit card access code
Specify the calling card access code

Enter the access number for the calling card you are using. Depending on where you are traveling, you may need to use a different access code. If you are using your credit card in regions  that require you to use different access codes, set up a calling card definition for each location, then select the corresponding calling card for each location.

In this example, the access number is 1-800-888-8000 (hyphens are optional).

To view the access numbers for popular calling cards, use the Checklist feature in Norton Before You Go. For the most up-to-date access numbers, contact your calling card company or visit the appropriate Web site.


Specify a wait time after access code

To specify a wait time before entering the PIN number for the calling card. Experiment with dialing this access code and timing the wait period before you are prompted for the PIN number.


PIN number

To enter the Personal Identification (PIN) number for your calling card, this option in the drop-down list. Your PIN is specified on the dialog that preceding this one. When you exit this dialog after specifying the dial sequence, the PIN is visible in the Calling Card Number field.


Specify PIN in touch tones
Ensure next digits are touch tones

To ensure that the next digits dialed are in touch tones, click the Tone item in this drop-down list. Use this option only when the numbers must be dialed as touch tones. For example, most Personal Identification Numbers (PINs) must be dialed as touch tones, instead of as pulse (rotary dial) tones. This will ensure that your PIN will be accepted, even if you are using a pulse phone line.


Enter international access code

Enter the access number for international calls. In North America, this number is “011”. Depending on where you are traveling, you may need to use a different code. For more information, contact the hotel front desk, your telephone administrator, or a local telephone operator.


Specify country code

This portion of the dial sequence dials the country code for your calls. This information is taken from the dial sequence you specify for the call. No country code is dialed unless Location Controller detects that it is needed, based on your current location.


Specify destination number

This portion of the dial sequence dials the area code or city code for your calls. This information is taken from the dial sequence you specify for the call. No area code or city code is dialed unless Location Controller detects that it is needed, based on your current location.


Information not required

You do not need to enter any information or instructions for this field.


Specify a wait time before proceeding

To specify a wait time before proceeding with the next component of the dial sequence (displayed on next row), click this list and click the appropriate wait option.


Disabling call waiting for a location

1	Familiarize yourself with locations and how they work.

  More info ...

2	Start the Location Controller tool.

  How to ...

3	Click the Location tab.

4	In the Current Location drop-down list, click the location you want to modify.

5	Click the Dialing tab.

6	Enable This Location Has Call Waiting.

7	In the To Disable It field, click the appropriate prefix in the drop-down list, or click the field and type the appropriate prefix. To specify a two-second wait after the prefix, type a comma (,) after the prefix. Add additional commas, if necessary.


Specifying touch tone or pulse dialing for a location

1	Familiarize yourself with locations and how they work.

  More info ...

2	Start the Location Controller tool.

  How to ...

3	Click the Location tab.

4	In the Current Location drop-down list, click the location you want to modify.

5	Click the Dialing tab.

6	Click Tone Dialing or Pulse Dialing, corresponding to the type of phone line you are using.

If your communications program still does not use the correct type of dialing, click here [image].


Specifying a printer for a location

1	Familiarize yourself with locations and how they work.

  More info ...

2	Start the Location Controller tool.

  How to ...

3	Click the Location tab.

4	In the Current Location drop-down list, click the location you want to modify.

5	Click the Printer tab.

6	In the printer list, click the printer you want to use as the default for the location.


Specifying StartUp items for a location

You can set up Norton Mobile Essentials to start specific programs or files when you start Windows using a specific location. The StartUp items added to a location are launched after Windows launches the programs in your standard Windows 95 StartUp group.

1	Familiarize yourself with locations and how they work.

  More info ...

2	Start the Location Controller tool.

  How to ...

3	Click the Location tab.

4	In the Current Location drop-down list, click the location you want to modify.

5	Click the Startup tab.

6	Do one of the following:

  Add a program to the StartUp group for this location

  Remove a program from the StartUp group for this location


Adding StartUp items for a location

1	Familiarize yourself with locations and how they work.

  More info ...

2	Start the Location Controller tool.

  How to ...

3	Click the Location tab.

4	In the Current Location drop-down list, click the location you want to modify.

5	Click the StartUp tab.

6	Click New. The New StartUp Item dialog appears.

7	In the Shortcut Name field, type a name for the item.

8	Click Browse, select the appropriate program or file, and click OK.

Note: If you use illegal characters, which are \/:"*?<>|, Location Controller cannot create the shortcut for that item, and you will not see an error message. If this happens, rename the StartUp item.


Removing StartUp items from location

1	Familiarize yourself with locations and how they work.

  More info ...

2	Start the Location Controller tool.

  How to ...

3	Click the Location tab.

4	In the Current Location drop-down list, click the location you want to modify.

5	Click the Startup tab.

6	In the startup list, click the item you want to remove.

7	Click Remove. A confirmation dialog appears.

8	Click Yes to remove the item.


Modifying StartUp items for a location

1	Familiarize yourself with locations and how they work.

  More info ...

2	Start the Location Controller tool.

  How to ...

3	Click the Location tab.

4	In the Current Location drop-down list, click the location you want to modify.

5	Click the Startup tab.

6	In the startup list, click the item you want to modify.

7	Click Properties. The StartUp Item Properties dialog appears.

8	Specify the appropriate changes and click OK.


Specifying network connections for a location

1	Familiarize yourself with locations and how they work.

  More info ...

2	Start the Location Controller tool.

  How to ...

3	Click the Location tab.

4	In the Current Location drop-down list, click the location you want to modify.

5	Click the Network tab.

6	Click New. The New Drive Mapping dialog appears.

7	Specify the appropriate information.

Note: For information on individual fields in this dialog, click the What’s This help button [image] and then click the appropriate field.

8	Click OK.

Note: If you are also using the Dial-Up Networking feature in Location Controller, ensure that the network connection and the Dial-Up Networking connection you specified for this location use the same network connection. This will prevent the two settings from conflicting with one another.


Modifying network connections for a location

1	Familiarize yourself with locations and how they work.

  More info ...

2	Start the Location Controller tool.

  How to ...

3	Click the Location tab.

4	In the Current Location drop-down list, click the location you want to modify.

5	Click the Network tab.

6	In the list, click the appropriate network mapping.

7	Click Properties. The Drive Mapping Properties dialog appears.

8	Specify the appropriate information.

Note: For information on individual fields in this dialog, click the What’s This help button [image] and then click the appropriate field.

9	Click OK.

Note: If you are also using the Dial-Up Networking feature in Location Controller, ensure that the network connection and the Dial-Up Networking connection you specified for this location use the same network connection. This will prevent the two settings from conflicting with one another.


Removing network connections for a location

1	Familiarize yourself with locations and how they work.

  More info ...

2	Start the Location Controller tool.

  How to ...

3	Click the Location tab.

4	In the Current Location drop-down list, click the location you want to modify.

5	Click the Network tab.

6	In the list, click the appropriate network mapping.

7	Click Remove. A confirmation dialog appears.

8	Click Yes to delete the connection.

Note: If you are also using the Dial-Up Networking feature in Location Controller, ensure that the network connection and the Dial-Up Networking connection you specified for this location use the same network connection. This will prevent the two settings from conflicting with one another.


Specifying the time zone for a location

1	Familiarize yourself with locations and how they work.

  More info ...

2	Start the Location Controller tool.

  How to ...

3	Click the Location tab.

4	In the Current Location drop-down list, click the location you want to modify.

5	Click the Time Zone tab.

6	Enable Adjust The Windows Clock.

7	In the Time Zone drop-down list, click the appropriate location.

Note: If your current location is not listed, click a city that is close to your location and in the same time zone.


Specifying a Dial-Up Networking connection for a location

1	Start the Location Controller tool.

  How to ...

2	Click the Location tab.

3	In the Current Location drop-down list, click the location you want to modify.

4	Click the Dial-Up Networking tab.

5	In the drop-down list, click the connection you want to use when you are at this location.

Note: If you are also using the Network feature in Location Controller, ensure that the network connection and the Dial-Up Networking connection you specified for this location use the same network connection. This will prevent the two settings from conflicting with one another.


Creating a Dial-Up Networking connection

1	Start the Location Controller tool.

  How to ...

2	Click the Location tab.

3	In the Current Location drop-down list, click the location you want to modify.

4	Click the Dial-Up Networking tab.

5	Click Add. The Windows Dial-Up Networking wizard starts.

6	Follow the instructions on the screen. Click Next to continue.

Note: If you are also using the Network feature in Location Controller, ensure that the network connection and the Dial-Up Networking connection you specified for this location use the same network connection. This will prevent the two settings from conflicting with one another.


Removing a Dial-Up Networking connection from a location

1	Start the Location Controller tool.

  How to ...

2	Click the Location tab.

3	In the Current Location drop-down list, click the location you want to modify.

4	Click the Dial-Up Networking tab.

5	In the drop-down list, click the connection you want to delete.

Note: Deleting a connection will remove it from Dial-Up Networking. If you simply want to change the connection for a location, click here [image].

6	Click Remove. A confirmation dialog appears.

7	Click Yes to delete the connection.

Note: If you are also using the Network feature in Location Controller, ensure that the network connection and the Dial-Up Networking connection you specified for this location use the same network connection. This will prevent the two settings from conflicting with one another.


Modifying a Dial-Up Networking connection

1	Start the Location Controller tool.

  How to ...

2	Click the Location tab.

3	In the Current Location drop-down list, click the location you want to modify.

4	Click the Dial-Up Networking tab.

5	In the drop-down list, click the connection you want to modify.

6	Click Properties. The properties dialog for the connection appears.

7	Specify the appropriate changes.

Note: If you are also using the Network feature in Location Controller, ensure that the network connection and the Dial-Up Networking connection you specified for this location use the same network connection. This will prevent the two settings from conflicting with one another.


Creating a Dial-Up Networking shortcut for a location

1	Specify the Dial-Up Networking connection you want to use.

  How to ...

2	Click the Location tab.

3	In the Current Location drop-down list, click the location you want to modify.

4	On the Dial-Up Networking tab, enable Create A Location Controller Desktop Shortcut.

Note: If you are also using the Network feature in Location Controller, ensure that the network connection and the Dial-Up Networking connection you specified for this location use the same network connection. This will prevent the two settings from conflicting with one another.


Synchronizing Internet Explorer with Dial-Up Networking for a location

1	Specify the Dial-Up Networking connection you want to use.

  How to ...

2	Click the Location tab.

3	In the Current Location drop-down list, click the location you want to modify.

4	On the Dial-Up Networking tab, enable Set Internet Explorer To Use This Connection.

Note: If you are also using the Network feature in Location Controller, ensure that the network connection and the Dial-Up Networking connection you specified for this location use the same network connection. This will prevent the two settings from conflicting with one another.


Synchronizing locations in other programs

You can set up Norton Location Controller to control the dialing for cc:Mail Mobile, Microsoft Mail Remote, and WinFax PRO. Click here [image]  More info about Other Programs feature ... for more information about this feature.

What do you want to do?

Synchronize a location in another program with a location in Location Controller.

Remove a synchronized program from the synchronize list.

Change the location in a synchronized program.


Specifying synchronized programs

What program do you want to synchronize with a location?

cc:Mail Mobile

Microsoft Mail Remote

WinFax PRO or TalkWorks PRO


Changing locations in synchronized programs
Changing locations in synchronized program

1	Start the Location Controller tool.

  How to ...

2	Click the Location tab.

3	In the Current Location drop-down list, click the location you want to modify.

4	Click the Other Programs tab.

5	In the Program list, click the appropriate program.

6	Click Properties. The Properties dialog for that location appears.

7	Specify the appropriate changes.


Removing synchronized programs from a location

1	Start the Location Controller tool.

  How to ...

2	Click the Location tab.

3	In the Current Location drop-down list, click the location you want to modify.

4	Click the Other Programs tab.

5	Click the appropriate program.

6	Remove.


Synchronizing cc:Mail Mobile 6.x
Synchronizing cc:Mail Mobile 2.x/6.x

1	Familiarize yourself with locations and the Other Programs feature.

  Click here for more info about locations ...

 Click here for more info about the Other Programs feature ...

2	Start the Location Controller tool.

  How to ...

3	Click the Location tab.

4	In the Current Location drop-down list, click the appropriate location.

5	Click the Other Programs tab. The programs set up to use this feature appear in the list.

6	Click Add. The Add Program dialog appears. The programs installed on your computer that are also compatible with this feature appear in the Program list.

7	In the Program list, click cc:Mail Mobile 2.x/6.x.

8	Click OK. The Location Controller dialog reappears and cc:Mail Mobile appears in the list. In addition, the For This Location column displays the location information.

Tip: You can change the location at any time. Click here [image] for instructions.


Synchronizing Microsoft Mail Remote 2.x/3.2
Synchronizing Microsoft Mail Remote 3.2

1	Familiarize yourself with locations and the Other Programs feature.

  Click here for more info about locations ...

 Click here for more info about the Other Programs feature ...

2	Start the Location Controller tool.

  How to ...

3	Click the Location tab.

4	In the Current Location drop-down list, click the appropriate location.

5	Click the Other Programs tab. The programs set up to use this feature appear in the list.

6	Click Add. The Add Program dialog appears. The programs installed on your computer that are also compatible with this feature appear in the Program list.

7	In the Program list, click Microsoft Mail Remote 3.2.

8	Click Add. A customized dialog appears for that program.

9	In the program list, click Microsoft Mail Remote and then click OK. The MSMail dialog appears.

10	Follow the instructions on the screen, entering the correct country code, area code, and local phone number.

11	Click Finish. The Location Controller dialog reappears and Microsoft Mail Remote appears in the list. In addition, the For This Location column displays the location information.

Tip: You can change the location at any time. Click here [image] for instructions.


Synchronizing WinFax PRO or TalkWorks PRO

Which version of WinFax are you using?

WinFax PRO 4.x

WinFax PRO 7.5

WinFax PRO 8.x/9.x or TalkWorks PRO 2.0

Note: The Synchronize feature does not support WinFax PRO 7.0.


Synchronizing WinFax PRO 4.x

1	Familiarize yourself with locations and the Other Programs feature.

  Click here for more info about locations ...

 Click here for more info about the Other Programs feature ...

2	Start the Location Controller tool.

  How to ...

3	Click the Location tab.

4	In the Current Location drop-down list, click the location you want to modify.

5	Click the Other Programs tab. The programs set up to use this feature appear in the list.

6	Click Add. The Add Program dialog appears. The programs installed on your computer that are also compatible with this feature appear in the Program list.

7	In the Program list, click WinFax PRO 4.x.

8	Click OK. The WinFax PRO dialog appears.

9	Click the location you want to use (Office, Home, or Away).

10	Click Finish. The Location Controller dialog reappears and WinFax appears in the list. In addition, the For This Location column displays the location information.

Tip: You can change the location at any time. Click here [image] for instructions.


Synchronizing WinFax PRO 7.5/8.x/9.x or TalkWorks PRO 2.0

1	Familiarize yourself with locations and the Other Programs feature.

  Click here for more info about locations ...

 Click here for more info about the Other Programs feature ...

2	Start the Location Controller tool.

  How to ...

3	Click the Location tab.

4	In the Current Location drop-down list, click the location you want to modify.

5	Click the Other Programs tab. The programs set up to use this feature appear in the list.

6	Click Add. The Add Program dialog appears. The programs installed on your computer that are also compatible with this feature appear in the Program list.

7	In the Program list, click WinFax PRO 7.5/8.x/9.x or TalkWorks PRO 2.0.

8	Click OK. The Location Controller dialog reappears and WinFax or TalkWorks appears in the list. In addition, the For This Location column displays the location information.

Tip: You can change the location at any time. Click here [image] for instructions.


Running the System Check routine

1	Start the Before You Go tool.

  How to ...

2	Click the System Check tab. The System Check features appear.

3	In the diagnostic program list, enable the programs you want to run.

4	Click Run.


Adding diagnostic programs to the System Check routine

1	Start the Before You Go tool.

  How to ...

2	Click the System Check tab. The System Check features appear.

3	Click Modify. The Programs Properties dialog appears.

4	Click Add. The Add Program dialog appears.

5	In the Description field, type a descriptive name for the program you are adding to the list. This name is the label that appears in the list.

6	In the Path field, type the path for the program file (.exe file format). To browse and select the file, click Browse.

7	If a parameter is required to run the program, type that parameter in the Parameters field.

8	Click OK. The Programs dialog reappears.

9	Click Close.


Modifying the list of diagnostic programs included in the System Check routine

1	Start the Before You Go tool.

  How to ...

2	Click the System Check tab. The System Check features appear.

3	Click Modify. The Programs Properties dialog appears.

4	In the list, click the item you want to modify.

5	Click Properties. The Modify Program dialog appears.

6	Specify the appropriate changes, and then click OK. The Programs dialog reappears.

7	Click Close.


Removing diagnostic programs from the System Check routine

1	Start the Before You Go tool.

  How to ...

2	Click the System Check tab. The System Check features appear.

3	Click Modify. The Programs Properties dialog appears.

4	In the list, click the item you want to delete.

5	Click Remove. A confirmation dialog appears.

6	Click Yes.


Checking your hard disk

This feature is available if you have Norton Disk Doctor or a similar system-check utility installed on your computer. If the appropriate utility is installed, add it to your System Check routine in the Before You Go tool, if it was not automatically added to the list when you installed Norton Mobile Essentials.

1	Start the Before You Go tool.

  How to ...

2	Click the System Check tab. The System Check features appear.

3	Enable Norton Disk Doctor.

4	Click Run. Norton Disk Doctor starts.


Checking your system for viruses

This feature is available if you have Norton AntiVirus or a similar virus detection utility installed on your computer. If the appropriate utility is installed, add it to your System Check routine in the Before You Go tool, if it was not automatically added to the list when you installed Norton Mobile Essentials.

1	Start the Before You Go tool.

  How to ...

2	Click the System Check tab. The System Check features appear.

3	Enable Norton AntiVirus.

4	Click Run. Norton AntiVirus starts.


Overriding your network logon

1	Click the Windows Start button and then click Shut Down. The Shut Down Windows dialog appears.

2	Click Restart The Computer. Your computer restarts.

2	Follow your normal startup procedures.

3	When the Location Logon dialog appears, enable Set As Primary Logon Dialog, and then click OK. Windows starts.

4	Your network connections are now defined by your location in Location Controller. Each time you restart your computer, the Location Logon dialog appears and will enable you to specify the location you want to use.


Reverting to your default network logon

1	Click the Windows Start button and then click Shut Down. The Shut Down Windows dialog appears.

2	Click Restart The Computer. Your computer restarts.

3	Follow your normal startup procedures.

4	When the Location Logon dialog appears, disable Set As Primary Logon Dialog, and then click OK. Windows starts.

5	Your network connections are now defined by your network logon script, and the Location Logon dialog appears after you log on to your network.


Monitoring COM port activity

1	Start Norton Mobile Essentials. The Norton Mobile Essentials dialog appears.

  How to ...

2	Enable the Show Port Monitor option. The Port Monitor dialog appears and displays the activity on your COM ports. You can leave this dialog open as you try to connect using your communications program.


Testing your computer for problems

1	Start the Connection Doctor tool.

  How to ...

2	Click one of the following buttons to start testing your connection:

Check All [image] Click to run all tests.

Computer [image] Click to test your computer setup.

Modem [image] Click to test your modems.

Dialing [image] Click to run an online test to the Symantec test computer or a computer of your choice. When the Online Test dialog appears, select the appropriate options and click OK. (For information about specific options in this dialog, click the What’s This [image] in the upper right corner of the screen.)

When Connection Doctor detects a problem, a message appears.

3	Click More Info. Connection Doctor displays a diagnosis of the problem and provides explanations and solutions.

4	Follow the instructions and solutions.

5	Try to connect again. If you cannot connect, repeat steps 2 through 4 to rerun the Connection Doctor tests, as there may be more than one problem.

6	When the tests are completed, the Test Results Comparison dialog appears if you have previously saved a benchmark file and if something has changed in your modem or COM port setup. Use this information to help you determine the cause of your connection problem.

7	When the tests are completed, the Connection Doctor displays the results of your tests. Use this information to help you determine the cause of your problem. For a description of the test results icons, click here [image].

8	If you still cannot resolve your problem, do one of the following:

Use the Interactive Troubleshooter [image] Click here [image] to start this tool.

Contact your corporate Help Desk [image] If your organization has a support department, try contacting a help desk representative, as they are trained to support your network and dial-up requirements.

Contact Symantec Technical Support [image] Try using the Symantec online support options. If you cannot use these features or if they do not solve your problem, call for telephone support .


Viewing current test results

1	Run the Connection Doctor tests.

  How to ...

2	In the Display area, click the plus signs (+) next to the items in the list to expand the list and view the test results. For a description of the test results icons, click here [image].


Creating a Benchmark file

1	When your computer is functioning properly and you can connect properly, run the Connection Doctor tests. For a description of the test results icons, click here [image].

  How to ...

2	When you are ready to exit Connection Doctor, click Options. The Options dialog appears.

3	Enable Allow Me To Save New Test Results On Exit.

4	Click OK.

5	Click Close. The Save Test Results dialog appears.

6	In the Save These Test Results As section, click My New Benchmark Settings, and then click OK.

Your results are saved to two files (.BMK and .TREE file types) in the DATA subfolder in the Norton Mobile Essentials installation folder.


Comparing test results

1	Ensure you have previously saved a benchmark file when your system was working properly.

How to ...

2	Run the Connection Doctor tests.

  How to ...

3	If the Test Results Comparison dialog does not appear at the end of the tests, your modem and COM port setup has not changed since you created your benchmark file. However, other settings may have changed. In this case, click Compare. The Test Results Comparison dialog appears.

4	In the Select The Saved Test Results For Comparison drop-down list, click Benchmark. The results of the comparison appear in the display area of the Differences tab.

Note: For a description of the test results icons, click here [image].


Saving test results

1	Run the Connection Doctor tests.

  How to ...

2	When you are ready to exit Connection Doctor, click Options. The Options dialog appears.

3	Enable Allow Me To Save New Test Results On Exit.

4	Click OK.

5	Click Close. The Save Test Results dialog appears.

6	In the Save These Test Results As section, specify the appropriate file name. If you want to save this file as your benchmark file, click that option. For more information about benchmark files, click here [image].

7	Click OK.

Your results are saved to two files (.BMK and .TREE file types) in the DATA subfolder in the Norton Mobile Essentials installation folder.


Viewing saved test results

1	Start the Connection Doctor tool.

  How to ...

2	Click Compare. The Test Results Comparison dialog appears.

3	In the Select The Saved Test Results For Comparison drop-down list, click the test results you want to view. The test results appear.

4	Click the Previous Results tab. The test results appear. For a description of the test results icons, click here [image].

Note: The Differences tab does not display any information unless you compare an alternate set of test results with the results you selected when you started Connection Doctor.


Deleting old test results

1	In Windows Explorer, locate the Norton Mobile Essentials installation folder. By default, it is:

C:\PROGRAM FILES\SYMANTEC\NORTON MOBILE ESSENTIALS\DATA.)

2	Select the test results files you want to delete (.BMK and .TREE files).

3	On the File menu, click Delete.


About this online help file

The online help covers all features. You can access the online help in two ways:

In the Norton Mobile Essentials dialog [image] The Help Topics dialog is the main entry into the online help, and contains links to both feature overviews and instructions for the most commonly used features. You can display the Help Topics dialog by clicking the Help button in the Norton Mobile Essentials dialog or by clicking the Windows Start button, pointing to Programs, then Norton Mobile Essentials, then Online Info, and then clicking How Do I?

The Help Topics dialog is similar to the Norton Mobile Essentials User’s Guide [image] complete with a table of contents and an index, as well as a full-text search engine.

To return to the Help Topics dialog now, click the Help Topics button at the top of this window. For more information about using the Contents, Index, or Find tabs, press F1 now.

In any Norton Mobile Essentials dialog [image] Norton Mobile Essentials dialogs contain a What’s This? help button in the upper right corner that you can use to display information about on-screen components, such as individual fields in dialogs.

  Click here for copyright information.


Copyright notice

© Symantec Corporation 1998
All rights reserved.

The use and copying of this product is subject to a license agreement. Any other use is prohibited. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of Symantec Corporation. Information in this online help file is subject to change without notice and does not represent a commitment on the part of the vendor.

Federal copyright law permits you to make a backup of this software for archival purposes only. Any other duplication of this software, including copies offered through sale, loan, rental or gift is a violation of law, and subject to both criminal and civil penalties.

Trademarks

Symantec, the Symantec logo, and Norton Mobile Essentials are trademarks of Symantec Corporation and its subsidiaries.

CSH.DLL and HLP25632.DLL are distributed with the permission of the makers of RoboHELP, Blue Sky Software Corporation.

All other product names are trademarks of their respective owners.


Introducing Norton Mobile Essentials

As a mobile professional and veteran “road warrior”, you likely have your pre-travel activities down to an exact science, you have mastered the art of changing every single setting on your computer in order to connect, and you now know your modem better than you care to admit.

But just because you can do all of these things doesn’t mean you have to!

Norton Mobile Essentials tools:

Norton Before You Go [image] Prepare to travel.

Norton Location Controller [image] Adjust to your new location and synchronize your settings.

Norton Connection Doctor [image] Troubleshoot problems when they do occur and resolve them.

Other resources included with Norton Mobile Essentials:

Interactive Troubleshooter [image] Use the extensive question/answer troubleshooter to find solutions to problems not covered with Connection Doctor.

Online help [image] Find How To information, as well as a wealth of travel-related resources.

LiveUpdate [image] Automatically update your software using the Internet or your modem.


Simplifying remote computing

Norton Mobile Essentials helps take the frustration out of mobile computing by helping you with your remote computing needs. The two main tools designed for use after you arrive at your destination are described below. Click the tool description for more information.

Adjust location settings using Norton Location Controller.

Resolve connection problems using Norton Connection Doctor.


About Norton Before You Go

Norton Before You Go can save you time when you are getting ready to travel with your laptop. By consolidating and streamlining common pre-travel tasks, you can get out the door faster and ensure you haven’t forgotten anything.

Before you travel:

Run tests on your computer to ensure it is working properly.

Protect your data by backing up files.

Collect files you need to take with you.

Find out which laptop adapters you will need at your destination, and order them for express delivery.

Set up a reminder checklist so you don’t forget anything.

Connect to a wide range of business travel Web sites.

Bring your Support card with you (included in box contents).


About the SpeedSave feature

The SpeedSave feature in Before You Go provides superior file backup capabilities that you can use to create backup files. Because backup files are compressed (.ZIP file format), they take up less disk space.

Using the SpeedSave feature, you can do the following:

Create a backup file that contains the files you need to take with you. You can save this on a floppy drive or on your laptop. Or, create a backup file on your corporate network that contains files you want to back up. If your laptop is lost or stolen while you are traveling, you could recover a recent version of your data.

Locate and collect all the files you need when traveling.

Before you create a backup file, you must first create a backup profile that saves the names and locations of the files you want to backup. You can create as many backup profiles as you need. Once the backup profile is created, backing up files takes only one click.

When you create a backup profile, the profile is set up to compress files in ZIP format and to save the drive and folder information for files. To adjust these and other settings, modify the backup profile.


About the System Check feature

You can use the System Check feature in Before You Go to run all of the system check programs installed on your computer [image] all with a single click. This can save you the time of locating each program and starting it individually.

Before you use System Check, you may want to customize the System Check routine to ensure that all the diagnostic programs you want to run are in the list. During the Norton Mobile Essentials installation, the Setup program detects popular system check programs and adds them to the System Check routine (for example, Norton Disk Doctor, Norton AntiVirus, and so on). At any time, you can modify this routine.

After you have copied files to a backup file, you can easily extract, or retrieve, the files at any time. This feature is useful, for example, when you want to make an extra backup on a floppy disk. If your laptop is ever lost or damaged, you could then extract your updated files from the floppy disk. Or, if you want to extract the files to another computer that does not have Norton Mobile Essentials installed, you can extract the files using most popular ZIP utilities (for example, PKZIP, WinZip, or Easy UnZIP).


About the Checklist feature

The Checklist feature in Before You Go includes a variety of checklists you can use to gather the information you need when traveling. Using these checklists, you can connect to Web sites for popular hotels, auto rental companies, laptop accessories companies, airlines, America Online (AOL) and CompuServe, auto rental companies, delivery services, hotels, credit card companies. In addition to these resources, you can also use the Traveler’s Checklist and customize the list to include your own reminders.

When you travel, we recommend you carry your Support card with you, so that you have your Support card PIN with you for technical support. Click here [image] for more info.


About the Destination feature

Telephone and electrical outlets vary from country to country, making mobile computing more difficult. When you travel internationally, it is important to know what type of electrical and telephone adapters are used in the region to which you are traveling.

The Destination feature in Before You Go includes an equipment catalog that you can use to quickly determine whether you need to bring adapters. If you do not already own the required adapters, you can order what you need from TeleAdapt, Inc. The feature also includes, where available, automatic connections to travel Web sites for the city.

Telephone and electrical outlets vary from country to country, making life more difficult for mobile professionals. When you travel internationally, it is important to know what type of electrical and telephone adapters are used in the region to which you are traveling. The Destination feature includes an equipment catalog that you can use to quickly determine whether you need to bring adapters. If you do not already own the required adapters, you can order what you need from TeleAdapt, Inc. Click here [image] for contact information.


About Norton Location Controller

Norton Location Controller automatically adjusts your computer settings to your new location. If you travel frequently, you can use Location Controller to conveniently change all your settings with one click. And if you plan on returning to a destination, you can save the location for future use.

When you arrive at your location:

Specify dialing settings for the location.

Specify the Dial-Up Networking connection for the location.

Set up the default printer for the locaton.

Add programs to a StartUp group for the location.

Set the Windows clock to the local time.

Set up network connections for the location.

Synchronize other programs with the location.


About locations

When you dial a call using a communications program, the program dials the number using the components you specify and coordinates that sequence with what is defined in your Windows dialing setup. Changing your settings can take time, and problems can occur when you need to set up multiple programs and coordinate the settings with Windows.

Synchronizing Your Computer Dialing

Using Location Controller, you can set up a location for each of your destinations. These could include a remote office with special dialing required for obtaining an outside line, cities you travel to, particular hotels you stay in, or your home office. While Windows also allows you to create dialing locations, Location Controller provides additional features that allow you to integrate other location-specific components. For example, using Location Controller, you can set up a location to use a specific printer, specific network connections, or to start/open specific programs/documents when Windows starts.

Depending on the type of program you are using, the dialing features in Location Controller may not be available to you. If your program is TAPI (that is, it uses the current Windows dialing standards), you can use locations to synchronize your dialing. If your program is not TAPI compliant, you can use all but the dialing features in Location Controller.

The following table outlines the features you can set up for a location, and indicates which features work only with programs that use TAPI dialing. Click any of the buttons below for more information about the corresponding location feature.

Location features	TAPI	Non-TAPI
Dialing [image] Set up dialing instructions for a location.
Calling cards [image] Set up calling cards for billing calls made from a location.
Call waiting [image] Disable call waiting when your computer dials from a location.
Printer [image] Customize the default printer for a location.
Network connections [image] Customize network connections for a location.
StartUp items [image] Automatically start programs or open documents when starting Windows.
Time zone [image] Customize the Windows clock settings for a location to reflect the local time.
Locations in other programs [image] Synchronize the dialing locations (they may be called something else) in other programs. This saves you the time of adjusting each program’s location setting every time you travel.
What to do if your communications program is non-TAPI.

If you are dialing using non-TAPI programs, these feature are not used when your computer dials. To work around this technical limitation, simply add the dialing information to the dial string in your communication program. (You do not need to alter or remove the dialing settings for the location you are using.)

Create as many locations as you need.

You can create multiple locations for the different places where you work. After you create a location, you can modify it at any time, including while you are logged on to that location. After you modify a location, you do not need to restart Windows unless the changes you made affect your Start Up items and you want to implement those changes right away.

When you change locations (for example, when you move from one office or hotel to another), your dialing requirements are likely to change. When you start your computer, Norton Mobile Essentials prompts you to log on to a location. At that time, make sure you log on to the appropriate location or create a new location with the necessary dialing instructions. When you change locations when you start Windows or at any time during your Windows session.


About the Dialing features

Using Location Controller, you can set up the dialing instructions for a location according to what you need at your destination. The dialing settings for a location are described in the table below.

Settings	How Location Controller uses settings …
Country code	Location Controller compares the location country code with the country code for the call, determines whether the call is domestic long distance or international, and then uses the corresponding access code in the dial sequence. (In North America, this is “1” for long distance and “011” for international.)
Area code	Location Controller compares the location area code with the area code for the call, determines whether the call is long distance, and then includes the area code if it’s required. If the call is local, Location Controller ensures the long distance access code is not used.
Prefix  (local)	Location Controller uses this prefix if the call is local. (Many hotels require you use different prefixes for local and long distance “outside line” access.)
Prefix (long distance)	Location Controller uses this prefix if the call is long distance or international.
Calling card	Location Controller uses this information to add the calling card prefix to the dial string for the call. Depending on whether the call is long distance or international, the correct settings are used.
Call waiting	Location Controller adds the “disable call waiting” prefix to all calls, so that the call waiting beep does not drop the call.
Pulse/tone	Location Controller switches the dialing to pulse or touch tone, depending on this setting.
These dialing settings work with your Windows dialing setup (also called TAPI) to automatically handle calls according to your current location. For example, if a location is set up for Chicago, Illinois, and the phone number you are calling is in Chicago, Location Controller interprets the calls as a local call and does not dial using the long distance access code or the area code. Similarly, if the number you are calling has a New York area code, Location Controller adds the long distance access code (1) and the area code when dialing.

For more information on how TAPI integrates with Location Controller and your communication programs, click here [image].


About dial sequences

When you use a communication program, your computer dials using a dial sequence. The components of dial sequences vary, depending on the type of call you are making. The following example illustrates two typical dial sequences for calls placed from a North American city

Call Type	Dial Sequence Format/Example
Local	<dial prefix> + <area code> + <local number> <dial prefix> + <416> + <555-5555>
Domestic Long Distance	<dial prefix> + <long distance access code> + <area code or city code> + <local number> <dial prefix> + <1> + <416> + <555-5555>
Overseas Long Distance	<dial prefix> + <international access code> + <country code> + <routing code or city code> + <local number> <dial prefix> + <011> + <30> + <1> + <555-5555>
If you need assistance in determining the components you need to include in a dial sequence, see your local phonebook or contact a telephone operator. For information about calling card dial sequences, click here [image].


About the Calling Card feature

You can set up calling cards in Location Controller and assign any card to a location so that all calls made from that location include the dial sequence that charges the call to your card. In addition, you can set up different dial sequences for long distance calls and for international calls, depending on what your card requires.


About calling card dial sequences

A calling card dial sequence includes all of the components required to place a call using your calling card service. It may include a special access number, pauses, or even switching between pulse and touch tone dialing. The following example identifies the components of a typical calling card dial sequence.

<Dial prefix><Service access number><Dial tone><Calling card number><Dial tone><Phone number>

<9,><1-800-674-7000><Wait><123-456-7890-1234><Wait><415-555-1212>

Location Controller includes default settings for most popular calling cards. However, if you experience problems charging calls to your calling card, check the dial sequence required by your calling card. Charge a regular phone call to your calling card and write down each step in the sequence. Then compare the steps with the steps used by Location Controller in the Calling Card Properties dialog (click Change on the Dialing tab). In the Calling Card Properties dialog, your calling card dial sequence consists of a number of components like those illustrated above.

Example of domestic long distance sequence

Example of international sequence


About the Printer feature

You can set up Location Controller to change your default printer setting when you log on to a location. This feature can save you time when you log on to a location at Windows startup because your system does not spend time trying to locate a printer that it cannot find.

If you are traveling to a destination that does not have a printer, you can set up a location in Location Controller that maps to a fax printer driver, such as the driver used by WinFax PRO. In that case, your system would not try to locate a printer and your fax program would be selected as the default printer.


About the Time Zone feature

You can set up Location Controller to change your Windows clock setting when you log on to a location. This feature can help you synchronize your Windows clock (which affects the time stamps for files you work with) with the local time at your destination.

Note: If you use this feature, be aware that your file save times may be interpreted differently when you change locations. If you are overwriting same-name files, make sure you do not overwrite file that may in fact be newer but appear older because of the time stamp.


About the StartUp Group feature

You can set up Location Controller to automatically start programs when you log on to the location at the beginning of your Windows session. Programs or documents added to the StartUp group for a location are started in addition to those programs in your Windows StartUp group.

This feature is useful in a variety of ways:

If you want to start specific programs only when you are using certain locations. For example, if you are traveling and you want to start your remote connectivity programs only when you are logged on to the corresponding locations, add them to the Location Controller StartUp group for the locations you use when traveling.

If you want to automatically open specific documents. For example, if you are traveling to a destination and you want to start sales reports for that region when you log on to that location, add these documents to your StartUp group.

Note: If you change locations during a Windows session, you must restart Windows to start the programs or documents in the Location Controller StartUp group.


About the Dial-Up Networking feature

You can set up Location Controller to use any Dial-Up Networking connection as the default for a location. In addition, you can also specify a desktop shortcut for the item so that all you have to do is double click the desktop icon to start the connection.

If you use Internet Explorer, you can also set up a location to use the Dial-Up Networking connection when you start Internet Explorer from that location.


About the Network feature

You can set up Location Controller to connect to specific network connections when you are at a location. This saves you the time of connecting to only those network connections that are relevant to your location [image] without having to modify your network logon script.


About the Primary Logon feature

You can set up Location Controller to override your network logon script so that you can use your dialing location to control which network options (printers, servers, and so on) you connect to. If you use Location Controller as your primary logon, the location logon dialog appears before your network logon dialog. This feature is useful, for example, if you are working from home and you do not want to wait while your computer tries to connect to the corporate network at your office. This can save you time when restarting your computer.

If you set up Location Controller as your primary logon, you can revert back to using your network logon as the default at any time.


About the Other Programs feature

You can use the Other Programs feature to synchronize the dialing for other programs with the dialing setup for a Norton Mobile Essentials location. For example, you can set up Norton Mobile Essentials so that when you log on to your Location Controller “hotel” location, WinFax automatically uses your WinFax “hotel” location. To use this feature, you must first set up a location in your program (for example, cc:Mail Mobile or WinFax).

This feature is compatible with the following programs:

Microsoft Mail Remote 3.2 [image] Microsoft Mail Remote 3.2 allows you to set up your dialing instructions. If you travel, you may need to adjust these settings for your destination. To save time and connection problems, you can use the Other Programs feature in Location Controller to set up a location to switch your dialing instructions in Microsoft Mail to those set up for the location you use.

For example, you can set up your location in Location Controller and have your Microsoft Mail Remote settings switch automatically, so that you do not need to set up two programs for a destination (that is, Location Controller and Microsoft Mail Remote).

cc:Mail Mobile 2.x/6.x and WinFax PRO 4.x/7.5/8.x/9.x [image] Lotus cc:Mail Mobile 2.x and 6.x and WinFax PRO 4.x, 7.5, 8.x, and 9.x each allow you to create sets of dialing instructions for different destinations. These sets are called “locations”, as they are in Location Controller. Using this feature, you can set up your location in Location Controller to automatically use the location of your choice in cc:Mail Mobile or WinFax.

This feature can save you the time of switching locations in multiple programs (Location Controller switches them for you). To use this feature, set up a location in cc:Mail Mobile or WinFax, then use Location Controller to select that program when you log on to the location.


About Norton Connection Doctor

Norton Connection Doctor helps you troubleshoot a wide range of connection problems, such as problems with connecting to your email server or Internet service provider. Use Connection Doctor to run diagnostic tests and display solutions.

To troubleshoot connection problems:

Run the Connection Doctor diagnostic tests.

Use the Interactive Troubleshooter to investigate problems that cannot be detected automatically.

Compare your setup to a time when it worked properly.


About Connection Doctor tests

When you run the Connection Doctor tests, you can run all tests together or run them individually. However, we recommend that you use the Check All feature to run all of the tests, as your system may be experiencing more than one problem.

Click here [image] for instructions on running the tests.


About the Compare feature

After you run the Connection Doctor tests, you can save the test results and use them at a later date. Using the Compare feature, you can either view a single set of test results or compare two sets.

There are two basic methods of using the Compare feature to troubleshoot connection problems:

Save a set of test results [image] You can save test results when you exit Connection Doctor. If you are not experiencing problems, save your results as a benchmark file. If you are experiencing problems, save your test results as a “problem” file. (You may want to later show your problem file to a computer technician.)

Compare two different sets of test results [image] You can compare a set of new test results to a set of saved test results. The saved results would typically be your benchmark file. By comparing your settings, you may be able to either identify the problem or narrow the range of problems.

Note: To take full advantage of this feature, we recommend you save a set of test results as a benchmark file when you are able to connect properly. When you create a benchmark file, run all of the tests to capture as much information as possible.


About the Norton Mobile Essentials Shortcuts

Norton Mobile Essentials includes shortcuts that you can use to quickly start frequently used components of the program or frequently used Windows settings. These shortcuts are located on the Windows Start menu and on the main dialog that appears when you start Norton Mobile Essentials.

The shortcuts include the following:

Modem Properties [image] Use this shortcut to open the Modem Properties dialog in Windows that you can use to modify or view your modem and COM port setup.

LiveUpdate [image] Use this shortcut to start the Symantec LiveUpdate program that you can use to update your registered copy of Norton Mobile Essentials via the Internet.

Help [image] Use this shortcut to open the online help for Norton Mobile Essentials.

Troubleshooting [image] Use this shortcut to start the Interactive Troubleshooter, included in the online help. Use this question-and-answer troubleshooter to help diagnose your connection problem or any problem you encounter when using Norton Mobile Essentials.

Port Monitor [image] Use this shortcut to start the Norton Port Monitor that you can use to determine the activity on your COM ports.


About the COM Port feature

You can use the Norton Port Monitor to display a window that identifies which ports are being used at any given time. This feature is useful, for example, if you want to determine which port your communication is trying to use and which port your modem is using. If the two are not synchronized, you may be able to fix your connection problem by either setting up your program to use the correct port, or changing the port your modem is using.


About the Interactive Troubleshooter

The Interactive Troubleshooter contains all the possible solutions contained in the Connection Doctor wizards, plus additional solutions for problems that cannot be detected by the Connection Doctor (for example, problems with communications programs). You can use the Interactive Troubleshooter at any time

Click here to start the Interactive Troubleshooter.


About the LiveUpdate feature

You can use the LiveUpdate feature from Symantec to update your registered copy of Norton Mobile Essentials. When you click the LiveUpdate button, Norton Mobile Essentials connects to either the Symantec Web site or the Symantec Bulletin Board and automatically searches for and installs updated files, such as updated troubleshooting information, program patches, and modem definitions.


Test results icons

The icons in Connection Doctor indicate the status of any tests you run.


Connection Doctor button


Before You Go button


Norton Mobile Essentials icon


Location Controller button


Port Monitor checkbox


Modem Properties button


Troubleshooter button


LiveUpdate button


Help button


What's This Help button
What’s This Help button


Norton Mobile Essentials dialog


Table of contents for online help
Contents tab

The Contents tab on the Help Topics dialog (shown below) displays a hierarchical representation of the information in the online help. To view the information in a chapter, double click the [image] icon. To display the information in an individual topic, click the [image] icon beside the topic.


Index in online help
Index tab

The Index tab on the Help Topics dialog (shown below) displays an alphabetical list of all subjects covered in the online help. To look up information in the index, type the word or phrase in the field at the top of the Index tab. The index scrolls ahead and displays all entries matching the text you entered.


Full text search in online help
Find tab

The Find tab on the Help Topics dialog (shown below) allows you to search the online help for specific words or combinations of words (for example, “dialing” and “prefixes”). To search for text, type the text in the field at the top of the Find tab and click Find.


Click here to begin troubleshooting
Interactive Troubleshooter

Welcome to the Interactive Troubleshooter, a tool you can use to find solutions to common problems related to connecting and using Norton Mobile Essentials. Click the option that best describes the problem you are experiencing.

What are you having trouble with?

Connecting. I cannot connect using one of the communications programs installed on my computer.

Norton Mobile Essentials. One or more of the tools are not functioning properly.


Connection Troubleshooter

Welcome to the Connection Troubleshooter, an interactive tool you can use to find solutions to common connection problems. Before you use the troubleshooter, we recommend you run Connection Doctor included with Norton Mobile Essentials. In addition, you should also restart Windows 95, as problems with communications programs can often be resolved by restarting.

What would you like to do next?

Restart Windows before continuing to troubleshoot.

Start Norton Connection Doctor.

Note: If you could not start Connection Doctor automatically using the button above, you may not have installed Norton Mobile Essentials to the default location. In this case, click here [image] for instructions on starting Connection Doctor manually.

Continue troubleshooting.


Restarting Windows before continuing to troubleshoot

Each time you start Windows, Windows starts all of the programs in your StartUp group. Some of these programs start and run in the background invisible to you, while others run as icons on the Windows taskbar. Because of the ways these StartUp prgrams run, you may not be aware that they are running.

These programs could cause connection problems. For example, if a background program is “holding onto” the modem, it may prevent other communications programs from accessing the COM port to use the modem.

To avoid problems with background programs, start Windows without starting the programs in the StartUp group.

To restart Windows without starting programs in the StartUp group:

1	Click the Windows Start button and click Shut Down. The Shut Down Windows dialog appears.

2	Click Restart The Computer and click Yes. Windows closes and restarts the computer.

3	Follow the steps you normally use to start Windows.

4	When Windows displays the first splash screen (displays the Windows logo), hold down the left Shift key. Continue holding until Windows has started and the Windows desktop appears. You should notice that the StartUp group items do not appear on the Windows taskbar.


Restarting Windows

1	Click the Windows Start button, and then click Shut Down. The Shut Down Windows dialog appears.

2	Click Restart The Computer. The computer screen changes and the computer restarts. This may take a few minutes.

3	When your computer restarts, follow the steps you normally take to start Windows. Windows starts.


When does the problem occur?

To get started, click to answer the troubleshooting questions. When a solutions appears, follow the suggested steps and then try to connect again.

When does the problem occur?

Before dialing

During dialing

Before the other end answers

While establishing a connection (during negotiation, login, or anytime afterwards)

While using my communications program


Before dialing

A variety of problems can prevent your program from dialing. Usually, these problems are caused when your computer is not connected properly, your computer cannot find or access a modem, or the modem cannot access a phone line.

Possible problems:

Is your modem properly connected to your computer and to the phone line?

Is your modem compatible with the phone line you are using?

Is the modem software installed properly?

Is the modem turned on?

Is your communications program set up to use the correct modem?

Is the modem currently being used by another program? For example, is an older 16-bit program (Windows 3.x) "holding onto" the modem and not allowing other programs to use it?

Is the dial tone weak? Is the dial tone unusual? Is the dial tone different from the dial tone you usually work with?

Is the phone line active?

Is the modem damaged or overheated, or is the modem cable damaged?


During dialing

A variety of problems can cause your modem to dial incorrectly. Usually, these problems are caused when there is something wrong with the dial sequence your program is trying to dial.

Possible problems:

Are you getting a busy signal [image] either a regular busy signal or a fast busy signal?

Do you have a call waiting service on your phone line?

Do you need to include a prefix to obtain an outside line, such as a "9"?

If you are using a prefix, are you also trying to dial a toll free number (1-800-xxxx or 1-888-xxxx)?

If you are using a prefix, have you added a comma after it to pause for the second dial tone?

Is the phone number entered correctly?

Are you using a calling card? If so, have you entered the calling card dial sequence correctly?

Are you dialing a local number in another area code, or a long distance number in your current area code?

Do you need to use a special code that activates long distance dialing?

Is your communications program set up to use the correct tone or pulse dialing settings?


Before the other end answers

A variety of problems can prevent the computer or device on the other end from answering your call. Usually, if you have been able to successfully dial, the problem is with the other end. In that situation, the problem needs to be fixed on the remote end by the person responsible for the device.

Possible problems on your end:

Your modem does not ring enough times to allow the remote computer or device to answer.

You have a call waiting service on your phone line.

Possible problems on remote end:

The remote fax machine is turned off.

The remote fax machine is out of paper, is out of memory, or is jammed.

The remote server is down.

The phone line is busy.

You have dialed a wrong number.

The device answering on the remote end may not be the appropriate type of device.


While establishing a connection

A variety of problems can prevent you from successfully connecting to a remote device. These problems can occur either during the negotiation (“handshaking”), during the login, or at any time afterwards.

Possible problems on your end:

The user ID or login name is incorrect.

The password is incorrect.

You are connecting to the wrong server.

Your network protocol is incorrect.

Your modem does not have the appropriate capabilities.

Your modem’s speed is too slow or too fast.

Your modem’s port settings are incorrect. This may occur after you install new hardware or after you dock or undock your laptop.

You have a call waiting service on your phone line.

Possible problems on remote end:

The user account is not enabled.

There is excessive noise on the phone line.


Verifying your modem's capabilities

Connection problems may occur when your modem does not support the features required by your communications program. For example, you cannot use telephony communications programs unless you have a supported voice modem.

To determine if your modem meets your communications program’s system requirements:

1	Check your communications program’s documentation for a list of system requirements.

2	Run the Connection Doctor Modem test. When the tests are completed, the results appear in the display area.

  How to ...

3	Click the plus sign (+) next to your modem. The tree expands. Examine the test results to determine the modem capabilities. For a description of the test icons, click here [image].

4	Compare the Connection Doctor’s results with the system requirements list for your communications program.

5	If your modem can support a feature but that feature does not appear to be enabled, you may be able to adjust the setting in your modem’s .INF file. For more information, click here [image].


Installing modem software

What type of modem are you installing software for?

External (a separate, box-like modem)

Internal (a modem card installed inside your computer)

PC card modem, or PCMCIA (a thin, credit-card-sized modem designed for laptops)


Installing software for external modems

1	Open the Modems control panel.

  How to ...

2	Remove your modem before reinstalling it (if necessary).

  How to ...

3	Click the Add button. The Install Modem wizard starts.

4	Follow the instructions on your screen. Click Next to continue.

5	On the last panel, click Finish to install the modem software. The Modems control panel reappears, and the modem appears in the list of modems set up.

6	Ensure the modem is set up to use the appropriate COM port and that the port is working properly.

  How to ...


Installing software for internal modems

1	Connect the modem card to your computer. Follow the modem manufacturer's instructions.

2	Open the Modems control panel.

  How to ...

3	Remove your modem before reinstalling it (if necessary).

  How to ...

4	Click the Add button. The Install Modem wizard starts.

5	Follow the instructions on your screen. Click Next to continue.

6	On the last panel, click Finish to install the modem software. The Modems control panel reappears, and the modem appears in the list of modems set up.

7	Ensure the modem is set up to use the appropriate COM port and that the port is working properly.

  How to ...


Installing software for PC card modems

PC card modems (also called “PCMCIA” modems) are thin, credit card sized modems designed for laptop computers. When you purchase a laptop, the modem usually is included with the computer, and the modem software (called a “modem driver” or “driver”) is already installed.

Modem manufacturers often update the drivers for the modems they manufacture and then post them on their Web sites. Because many connection problems are caused by modem driver problems, it is very important that you obtain and install the most up-to-date driver.

Do the following:

1	Obtain the latest modem drivers for your modem.

  Updating automatically using Flash Upgrade

  Updating manually

2	Open the Modems control panel.

  How to ...

3	If the modem appears in the list and you are reinstalling the modem software, remove the modem (this uninstalls the modem software).

  How to ...

4	Click the Add button. The Install Modem wizard starts.

5	Follow the instructions on your screen. Click Next to continue.

6	When you are prompted to select a driver from the list of drivers included with Windows, click Have Disk and select the latest driver you downloaded in step 1.

(If you did not download the driver, use either the driver that shipped with your modem or the driver in the Windows list, whichever is most recent. To determine the date of the driver that appears in the Windows list, search your computer for a file with the same name as the driver shipped with your modem and compare the dates.)

7	On the last panel, click Finish to install the modem software. The Modems control panel reappears, and the modem appears in the list of modems set up.

8	Ensure the modem is set up to use the appropriate COM port and that the port is working properly.

  How to ...


Connecting modems

What type of modem are you connecting?

External modem (a separate, box-like modem)

Internal modem (a modem card installed inside your computer)

PC card modem, or PCMCIA (a thin, credit-card-sized modem designed for laptops)

Cellular modem (any modem you use with your cellular phone)


Connecting external modems

1	Determine the type of phone line you are using.

  How to ...

2	Connect the modem to the computer using the modem cable.

3	Connect the modem to the phone line. Do one of the following:

Analog phone line [image] Unplug the phone cable from the wall jack. Using the modem's phone cable, connect the wall jack to the jack on the back of the modem labeled "line", "telco", or “wall”. Connect the phone cable to the jack on the modem labeled "phone".

Digital phone line [image] Unplug the phone handset from the spiral cord that connects it to the phone. Connect the modem to its digital handset adapter (if your modem is digital, you do not need to use an adapter). Connect the adapter to the spiral cord.

4	Plug the modem's power adapter into an electrical outlet.

5	Ensure the power switch on the modem is in the “on” position.

6	Reset the modem.

  How to ...


Connecting internal modems

1	Determine the type of phone line you are using.

  How to ...

2	Connect the modem to the phone line. Do one of the following:

Analog phone line [image] Unplug the phone cable from the wall jack. Using modem's phone cable, connect the wall jack to the modem jack on the back of your computer labeled "line", "telco", or "wall". If your modem also has a jack labeled "phone", connect the phone's cable to that jack.

Digital phone line [image] Unplug the phone handset from the spiral cord that connects it to the phone. Connect the modem jack on the back of your computer labeled "line", "telco", or "wall" to the modem's digital handset adapter (if your modem is digital, you do not need to use an adapter). Connect the adapter to the spiral cord.

3	Reset the modem.

  How to ...


Connecting PC card modems

1	Determine the type of phone line you are using.

  How to ...

2	Connect the modem to the computer. With the PC card modem right-side up, completely insert the modem card into the computer's modem slot. You may hear a beep when the modem is properly connected. If you have two PC card slots and the one you are using does not work, try the other slot. The first slot may be damaged.

3	Connect the modem to the phone line. Do one of the following:

Analog phone line [image] Unplug the phone cable from the wall jack. Using the modem's phone cable, connect the wall jack to your PC card modem.

Digital phone line [image] Unplug the handset's spiral cord from the phone. Connect the modem to its digital handset adapter (if your modem is digital, you do not need to use an adapter). Connect the adapter to the spiral cord jack on the phone. (If your handset adapter has a jack for the spiral handset cord, plug the adapter into that jack, and connect the spiral cord to the phone.)

4	Reset the modem.

  How to ...


Connecting cellular modems

1	Determine the type of phone line you are using.

  How to ...

2	Connect the cellular modem to the computer. Be sure to use the proper modem cable.

3	Connect the modem to the phone line. Do one of the following:

Analog cellular line [image] Using the modem's phone cable, connect the phone to your modem.

Digital cellular line [image] Connect the modem to its digital handset adapter (if your modem is digital, you do not need to use an adapter). Using the modem's phone cable, connect the adapter to the phone.

Note: Be sure to use the proper phone-to-modem cable.

4	Turn on the cellular phone.

5	Ensure the phone is functioning properly.

6	Reset the modem.

  How to ...


Checking for modem damage

Modems can suffer damage under a variety of circumstances.

To identify modem damage, checking the following:

Check the rows of connectors (small holes) on the ends of the modem adapter or at the back of the modem. Are any of the holes damaged, or are any pins sticking out of them? If you are using a PC card modem, is the casing bent, cracked, or dented?

Is the modem excessively hot or overheated? If yes, disconnect the modem and reconnect it when it has completely cooled down.

Check for any smoke or for a burning smell. Plugging an analog modem into a digital line can often result in permanent damage to the modem.

Check the modem cables for damage. If you do not see any visible damage, was the cord recently stretched? This could cause damage inside the cable that is not visible.

Did your modem ship with a modem diagnostic utility? These types of utilities are often installed when you install your modem. Check the Windows Control Panel for installed utilities, or see your modem documentation.

Consult a qualified computer technician to determine the nature of the modem damage.


Setting up programs to use the correct modem

Many newer communications programs require you to activate the modem you want to use with the communications program [image] even if you only have one modem set up. Where you activate the modem could be either in Windows or in the communications program.

If you do not activate a modem, the communications programs may not work properly, or the program may try to use the first modem available in the Modems control panel. If your program is set up to use a modem that is not currently connected, it will not find the any other modem that you have connected. Instead, the program will return an error saying that it cannot find or detect a modem. If your program does not allow you to specify which modem to use, your program may try to use the first modem listed in the Modems control panel. If the first modem is not connected, the program will fail.

Depending on the program you are using, the procedure for specifying a modem may vary. For more information, see the documentation for the program.

To activate a modem:

1	Open the Modems control panel.

  How to ...

2	In the modem list, identify your modem.

3	Compare the manufacturer, make, and model of the modem entry with the physical modem connected to your computer.

4	Do one of the following:

Modem matches [image] Proceed to step 5.

Modem does not match [image] Install correct modem software. Click here [image] for instructions. Proceed to step 5.

5	Set up your modem in your communications program, if required. Do the following:

a	Start your communications program.

b	Open the program’s online help.

c	Using the index, find, or search feature, look up “modem”, “COM port” or “phone line”.

d	Follow the instructions in the online help to set up your modem.


Adjusting your modem's connection speed
Adjusting your modem’s connection speed

If you experience connection problems, you may be able to connect by reducing the connection rate set up for your modem. Your modem connects at a variety of speeds, up to the maximum baud rate it supports. The connection speed of your modem varies depending on the following:

The number of users trying to connect to the remote device and the current number of modem connections. The higher the traffic into the remote device, the slower your connection will be.

The maximum connection speed supported by the remote device. For example, if you are using a 56K modem to connect to a remote device that uses a 28.8K device, then the maximum connection speed is 28.8K.

The maximum and minimum connection speeds configured for the connecting device or the remote device. Setting a maximum and minimum connection speed allows you to control connection time and may reduce transmission time and chargeable transmission minutes.

To adjust the connection speed:

1	Open the Modems control panel.

  How to ...

2	In the modems list, click the appropriate modem.

3	Click Properties. The Properties dialog for the modem appears.

4	In the Modem Speed drop-down list, click the appropriate speed.

5	If your modem supports the Only Connect At This Speed feature, enable that option if you do not want to connect at slower speeds.

6	Adjust connection speeds in your communications program, if possible. Do the following:

a	Start your connection program.

b	Open the online help.

c	Using the index, find, or search feature, look up “transmission speed”, “connection speed”, “baud rate”, “speed”, and “modem”.

d	Follow the instructions (if any) for adjusting the connection speed in your communications program.


Adjusting COM port settings

You can adjust the port, or COM port, that your modem is using as well as the port settings (for example, bits per second, parity, flow control, and so on) for each port. Changing which COM port your modem uses may be necessary if you use a docking station that has more ports on the station than on the laptop. If you use one COM port for your modem when your laptop is docked in the docking station and another when your laptop is undocked, you may need to change the COM port setting for your modem when you dock and undock.

To adjust COM port settings:

1	Check for COM port conflicts.

  How to ...

2	Check that your modem is using the appropriate COM port. Do the following:

a	Open the Modems control panel.

  How to ...

b	In the modems list, click the appropriate modem.

c	Click Properties. The Properties dialog for your modem appears.

d	In the Port drop-down list, click the appropriate COM port.

e	Restart Windows.

3	Adjust the COM port settings. Do the following:

a	Open the System control panel.

  How to ...

b	Click the Device Controller tab.

c	Next to the Ports item, click the plus sign.

d	Double click the port. The Communications Port Properties dialog appears. On the General tab, the Device Status area displays a message indicating whether or not the device is working properly.

e	Change the settings as required. For information about field in the Port Properties dialog, click the Help button [image] in the upper right corner of the dialog and then click the field that you want information about.


IRQ or COM port conflict
Investigating IRQ or COM port conflicts

Run the Connection Doctor, which tests your computer and modem setup and detects any problems automatically. If the Connection Doctor does not detect a problem, contact your MIS Help Desk or contact a computer technician.

  How to ...


Removing modems

1	Open the Modems control panel.

  How to ...

2	In the modem list, click your modem.

3	Click Remove.


Working around phone line noise

Phone line noise can prevent your call from dialing or can cause your call to be dropped. To work around this problem, do the following:

Redial so that you access another phone line.

Try dialing from another line.


Testing phone lines (bad wiring, overvoltage, digital PBX
Testing phone lines

Some connection problems may occur because of any of the following phone line problems:

poor, damaged, or older wiring on phone systems and phone lines

incorrect phone line and phone jack voltage

digital phone lines (most modems require analog phone lines)

In some cases, these problems may also cause damage to your modem.

Before plugging your modem into a wall jack, you should test the jack for these problems. You can purchase phone line testing kits at most telephone supply stores. These kits are relatively inexpensive and include portable line testers that perform a variety of functions including detecting digital lines, reading line voltage, and assessing the integrity of the phone line. For information on ordering laptop equipment, click here [image].


Accessing long distance carrier networks

Long distance carriers often require that you first dial into their network, wait for a second dial tone, and then enter the number you want to call. If your dial sequence does not include enough time to wait for the second tone to occur, your call will not dial properly and you will likely hear a signal that sounds like a fast busy signal.

To compose a dial sequence using your long distance carrier, click here [image] and follow the instructions for using calling cards.


Handling weak or unusual dial tones

If you are traveling in another region or in another country, the dial tone may be delayed or may be weak or unusual. In this case, your modem may not be able to recognize the dial tone and may not dial properly. To solve this problem, disable the "wait for dial tone" feature in your modem setup.

To handle weak or unusual dial tones:

1	If you have a Call Answer service on your line, the unusual dial tone may indicate that you have unheard messages in your mailbox. Listen to your new messages and then try to connect again.

2	Determine whether your communications program uses the TAPI components in Windows (the dialing standard in Windows).

  How to …

3	To disable dial tone detection, click the type of communications program you are using:

TAPI programs

Non-TAPI programs

Don’t know whether or not program uses TAPI


Activating a phone line

Some phone systems allow administrators to easily activate and deactivate phone line extensions. The line you are trying to use may be deactivated at this time.

To determine if the phone line is active:

1	Plug a regular phone set into the phone jack and listen for a dial tone.

2	Call the telephone administrator or the hotel front desk and ask the following questions:

Is the phone line active?

Can the phone line be activated for you?

Does long distance access need to be activated by a special code or number?


Working with prefixes

Many phone systems require you to use a prefix to obtain an outside line. If you are unsure about what prefix to use, call the switchboard, the hotel front desk, or the telephone administrator for your current location. Common prefixes include "8" and "9". Typically, prefixes should be followed by a comma. A comma specifies a two-second wait period, which is normally enough time to access the outside line dial tone.

Some phone systems use a variety of prefixes for billing purposes. For example, different prefixes might be required for local calls, for long distance calls, and for toll free calls.

To specify prefixes:

1	Determine the prefix you need.

2	Determine whether your communications program uses the TAPI components in Windows (the dialing standard in Windows).

  How to ...

3	To specify prefixes, click the type of communications program you are using:

TAPI programs

Non-TAPI programs

Don’t know whether or not program uses TAPI


Specifying prefixes in Windows

1	Determine the type of prefix or prefixes you need to use in your dial sequence.

  How to ...

2	Open the Modems control panel.

  How to ...

3	Click Dialing Properties. The Dialing Properties dialog appears.

4	In the For Local and For Long Distance fields, specify the appropriate prefixes.

Note: Remember to include at least one comma ( , ) after each prefix. Each comma specifies a two second pause in the dial sequence. A pause may be required to wait for a second dial tone before dialing the rest of the number.

5	Try to connect again.

6	Click here [image] if this does not solve your problem.


Specifying prefixes in your communications program

Many communications programs do not utilize the Windows dialing standard (TAPI), and the Location Controller dialing features do not work in those cases. To work around your non-TAPI communications program, specify the dialing information you need to use in that program.

To specify prefixes in your communications program:

Insert the appropriate prefix and at least one comma (for example, “9,”) at the beginning of telephone number.

Note: Remember to include at least one comma ( , ) after each prefix. Each comma specifies a two second pause in the dial sequence. A pause may be required to wait for a second dial tone before dialing the rest of the number.

Set up prefixes in your communications program (if supported). Do the following:

a	Start your communications program.

b	Open the online help.

c	Using the index, find, or search feature, look up “prefix” and “dial prefix”.

d	Follow the instructions (if any) to set up prefixes.


Placing toll-free calls

Many phone systems require you to use a prefix for toll free calls (for example, 1-800 or 1-888 numbers). In addition, some phone systems also use a variety of prefixes for billing purposes. For example, different prefixes might be required for local calls, for long distance calls, and for toll free calls.

If you require a special prefix for toll free calls, this prefix should be entered in the long distance prefix field, as the number is dialed as a long distance number but is not charged to your room through the hotel phone system. Including the prefix ensures you are not charged for the call, and including it in the long distance prefix field ensures the call is dialed with the long distance access code (in North  America, it is “1”).

If you are unsure about which prefix to use, call the switchboard, the hotel front desk, or the telephone administrator for your current location.

To specify a prefix for a toll free call:

1	Determine whether your communications program uses the TAPI components in Windows (the dialing standard in Windows).

  How to ...

2	To specify prefixes, click the type of communications program you are using:

TAPI programs

Non-TAPI programs

Don’t know whether or not program uses TAPI


Working with commas after prefixes

After you specify a prefix, add a comma after it. A comma adds a two-second wait time, which is necessary to obtain the dial tone for the outside line. If you require a longer wait time, try using two or three commas.

To add a comma after a prefix:

1	Start the Location Controller tool.

  How to ...

2	In the Location drop-down list, click your current location.

3	Click the Dialing tab.

4	Add a comma after each prefix.


Entering phone numbers and other dialing information

When entering phone numbers, do the following:

Verify the dial sequence [image] Ensure that you have specified the correct phone number, including any long distance access codes (1 for domestic long distance, 011 for international long distance) and area codes. Ensure the number is being dialed exactly as it would if you were dialing a voice call. If you are unsure, try dialing the number on the phone and write down the sequence you would use.

If you are using a 32-bit TAPI compliant program, you may be able to verify the entire dial string in that program (try checking where outgoing calls are logged).

Verify that all dialing instructions are specified in the correct places [image] The table below describes how to use Norton Mobile Essentials with your communications program, depending on whether your program is TAPI or non-TAPI compatible. Click here [image] for information on determining whether your program is TAPI or non-TAPI.

Type of program	Enter in Location Controller	Enter in program for each call
TAPI	prefixes your country code your area code calling card information call waiting prefix to disable pulse/tone phone line setting	area code for call phone number for call
Non-TAPI		long distance or international access code (in North America, “1” or “011”) prefixes area code for call phone number for call  calling card information call waiting prefix to disable


Handling split area codes

Because of increased demand for telephone numbers, many cities in North America now provide more than one area code within a local calling area. In the past, area codes were set up so that all calls within an area code were local calls, and all calls to other area codes were long distance. However, with split area codes, this rule no longer holds.

Split area codes can cause problems when your communications program uses the area code to determine whether a call is long distance or local. Many communications programs compare the area code of the number to be dialed with the area code you defined for your current location. If the area codes are different, the communications program assumes the call is long distance and adds the number one (1) to the beginning of the dial sequence. If you are dialing a number in a split area code, this may cause your number to be dialed incorrectly. For example, a local call to another area code is dialed as a long distance number and as a result, the call fails.

To work around dialing problems relating to split area codes, use Location Controller to set up two split area code dialing locations: one containing instructions for dialing long distance calls in your area code, and another for dialing local calls in other area codes. Then all you need to do is to switch to the correct location before making the call and Location Controller ensures that the number is dialed correctly, automatically.

To dial calls within split area codes:

1	Determine whether your communications program uses the TAPI components in Windows (the dialing standard in Windows).

  Click here for more info.

2	To dial a phone number in a split area code, click the type of communications program you are using:

TAPI programs

Non-TAPI programs

Don’t know whether or not program uses TAPI


 Working with calling cards

Calling card dialing presents special challenges for communications programs. To bill calls to your calling card, you must correctly instruct your communications program how to dial each component in the calling card dial sequence. Before you set up your calling card information in your communications program, ensure you know all of the components in your calling card dial sequence. If you are unsure, use the sample dial sequences below, or bill a regular voice call to your calling card and write down the dial sequence as you go.

Long distance calling card call placed within North America

<0> <617> <555-5555> <,,,,,> <416-555-6666-8921>

0 617 555-5555 ,,,,, 416-555-6666-8921	Long distance calling card access code Area code Phone number 5 commas for a 10 second pause Calling card number

International calling card call placed within North America

<01> <30> <1> <555-5555> <,,,,,> <416-555-6666-8921>

01 30 1 555-5555 ,,,,, 416-555-6666-8921	International calling card access code Country code (Greece) Routing code, or city code (Athens) Phone number 5 commas for a 10 second pause Calling card number

Notes: Most calling card companies require you to use “0” as the long distance access code instead of “1”, and “01” as the international access code instead of “011”. This difference in access codes will produce a prompt in the call so that you can enter your calling card number. To instruct your modem to “wait” for the calling card “bong” before dialing your card number, we recommend you use commas (,) instead of a "w" because many modems cannot detect bong tones. Using commas reduces the possibility of encountering an error. After you specify the calling card number, ensure you have enough commas in front of the number so that the calling card number is not dialed too quickly (that is, before the phone system is ready for the number). Each comma adds a two-second wait time, so experiment and see how many commas you need.


Activating long distance access

Some phone systems allow administrators to easily activate and deactivate features from phone line extensions. The line you are trying to use may not permit long distance dialing at this time.

Call the hotel front desk or your telephone administrator and ask the following questions:

Is long distance dialing active?

Can it be activated for you?

Does long distance need to be activated with a special access number?


Running Norton Speed Disk

If you have installed Norton Utilities on your computer, you have Norton Speed Disk as part of that suite of utilities. Speed Disk can help you improve the performance of your computer by optimizing your hard drive. For best results, run Speed Disk on a regular basis.

To run Speed Disk:

1	Click the Windows Start button, point to Programs, point to Norton Utilities, and click Speed Disk.

2	Follow the instructions on your screen. For more information, see your Norton Utilities documentation.


Recently installed hardware or software
Troubleshooting installed hardware or software

1	Check the following hardware issues:

Remove any new hardware you installed recently.

Ensure your modem is connected properly.

Verify that your program is using the correct modem.

Investigate possible program incompatibilities.

Check to see if there is an IRQ or COM port conflict on your system.

2	Use the Connection Doctor to compare your current set to your benchmark file (if you created a benchmark file when your system was working properly).

  How to ...

3	Try to connect again.

If these solutions do not solve your problem, contact technical support.

  How to ...


Investigating program incompatibilities

When two communications programs are running at the same time, they may conflict with one another. For example, if two programs that want to control or “hold onto” the modem are running at the same time, the program that started first will control the modem and will not allow the second program access to it. This can cause problems. Typically, this is only a problem with non-TAPI programs (programs that do not utilize the Windows TAPI standard of allowing multiple programs to have access to the modem).

Many 32-bit communications programs developed for Windows 95 and Windows NT are TAPI compliant and have the ability to run multiple programs at the same time, such as your Internet dial-up utility and WinFax.

Note: Each time you start Windows, Windows starts all of the programs in your StartUp group. Some of these programs start and run in the background invisible to you, while others run as icons on the Windows taskbar. Because of the ways these programs start, you may not be aware that they are running. These programs could cause connection problems. For example, if a background program is “holding onto” the modem, it may prevent other communications programs from accessing the COM port to use the modem. To avoid problems with background programs, start Windows without starting the programs in the StartUp group.


Increasing the number of rings

1	Open the Modems control panel.

  How to ...

2	In the modem list, click the appropriate modem.

3 	Click Properties. The Properties dialog for your modem appears.

4	Click the Connection tab.

5	Do one of the following:

Increase the number of rings [image] Enable Cancel The Call If Not Connected Within x Secs, and then set the time to the appropriate number of seconds (the default is 60 seconds).

Set the modem to continue dialing until you cancel [image] Disable Cancel The Call If Not Connected Within x Secs.

6	Click OK. The Modem Properties dialog reappears.

7	Try to connect again. If this does not resolve your problem, try setting the number of rings in your communications program.


Disabling dial tone detection in your communications program

1	Start your communications program.

2	Open the program’s online help.

3	Use the index, find, or search feature to look up “dial tone” or “tone detection”.

4	Follow the instructions (if any) in the online help for disabling dial tone detection.


Handling busy signals

There are two types of tones that sound like a busy signal [image] a fast busy signal and a normal, slower busy signal. The type of signal you hear depends on where you are in the world, as different tones are used internationally than those used within North America. The conditions that produce each of these signals is described below, as well as the solutions you might try for each.

Normal busy signal [image] This type of tone occurs when the phone or device on the other end is using the line. If you hear this type of tone, call back at another time. The line may be busy in the following situations:

The line is busy taking another call or it has just finished disconnecting and the device needs time to reset.

You called recently and the call was dropped. The device on the remote end may require more time to reset itself or it may need to be reset manually.

Rapid busy signal [image] This type of tone occurs in the following cases:

The call could not be dialed properly because the dial sequence was entered incorrectly.

There are no available phone lines to the area you are calling.


Accommodating time zone differences

If the phone number you are calling is in another time zone, a number of situations may prevent the call from going through or may prevent the device on the other end from answering:

The server may be down for normal system maintenance. This is usually done during off-peak business hours, when most users are not connected to the network.

The device has been turned off until normal business hours resume.


Verifying the phone number dialed

You can use Phone Dialer (a Windows tool) to verify that your computer is dialing a phone number correctly, including whether Location Controller uses the appropriate location settings.

To verify the phone number dialed:

1	Click the Windows Start button, point to Programs, point to Accessories, and then click Phone Dialer. Phone Dialer starts.

2	On the Tools menu, click Show Log. The Call Log window appears. You can use the log to show how your number was dialed.

3	On the Log menu, click Options. The Call Log Options dialog appears.

4	Enable Outgoing Calls.

5	In the Number To Dial field, type the phone number. If the number is long distance, also include the area code. Do not include any prefixes, as those are added by the location you selected in Location Controller.

6	Click Dial. Phone Dialer dials the number.

7	After the call is dialed and disconnected, the number dialed appears in the Call Log window.

8	Examine the number to see if it was dialed correctly.

9	Troubleshoot how the number you dialed is interacting with Location Controller and make the necessary adjustments to the number you enter or to the current location. For example, you may notice that the prefix to obtain an outside line was dialed twice because it was set up in your location and you entered it in the dial sequence as well. Using Phone Dialer verifies that you do not need to include the prefix in your dial sequence if you have set up the appropriate prefix in your location.


Receiving messages from telephone operator

Telephone companies often play explanatory messages on the phone line when numbers are dialed incorrectly (for example, when a call requires a long distance access code). When dialing from your laptop, you may not be able to hear these messages. To check for these types of messages, dial the number from a regular phone.


Handling terminated calls

If your call was terminated before it was answered, you can try to resolve the problem by increasing the number of rings your modem permits before disconnecting. For more information, click here [image].


Handling busy signals

There are two types of tones that sound like a busy signal [image] a fast busy signal and a normal, slower busy signal. The type of signal you hear depends on where you are in the world, as different tones are used internationally than those used within North America. The conditions that produce each of these signals is described below, as well as the solutions you might try for each.

Normal busy signal [image] If you hear this type of tone, call back at another time. The line may be busy in the following situations:

The line is busy taking another call. Or, there may not be enough lines on your ISP network or corporate network.

If you called recently and the call was dropped, the device on the remote end may require more time to reset itself or it may need to be reset manually.

Rapid busy signal [image] This type of tone occurs in the following cases:

The call could not be dialed properly because the dial sequence was entered incorrectly.

There are no available phone lines to the area you are calling.


Resetting external modems

1	Plug the electrical source for your modem into an electrical outlet. If you need an international adapter, click here [image].

2	Turn on the switch so that your modem is supplied with power.


Resetting internal modems

After installing the modem card into your computer, restart your computer. This is necessary for your computer to detect the modem.


Resetting PC card modems

1	Insert the modem card into the modem slot. When the modem is properly inserted, you may hear a “beep”, indicating that the modem is turned on.

2	Restart the computer after inserting a PC card modem. This is necessary for your computer to detect the modem.


Resetting modems

What type of modem are you resetting?

External modem (a separate, box-like modem

Internal modem (a modem card installed inside your computer

PC card modem, or PCMCIA (a thin, credit-card-sized modem designed for laptops)

Note: If you are using your modem with a cellular phone and cellular phone line, click the button above that corresponds to the type of modem you are using with your cellular system.


Matching phone line type and modem type

Before you connect your modem to a phone line, find out what type of phone line you are using [image] either analog or digital. Most residential phone lines are analog, while many corporate and hotel phone systems are digital. Ask the hotel front desk or telephone administrator whether the phone line is analog or digital. Or, purchase a phone line tester (click here [image] for more info).

Using an analog modem on a digital line will most likely seriously damage your modem. Because most modems are analog, it is imperative that you find out what type of phone line you are about to use. Even plugging your modem into a phone line can cause damage [image] even before your computer uses the modem.

Note: To determine whether your modem is analog or digital, contact your modem manufacturer or refer to your modem documentation.

To prevent damage to your analog modem, use a digital handset adapter. If your modem was not shipped with a digital handset adapter, you can purchase one separately, either from the TeleAdapt Web site or from a computer supplier of your choice.

Tell me about the TeleAdapt Web site


Resolving problems at the remote end

To resolve this problem, call someone at the remote site who can troubleshoot this issue from that end.


Identifying incorrect remote devices

A computer communication device is any device that allows you to communicate, in some way, with others. Examples include fax machines, fax software (for example, WinFax), answering machines, voice answering software (for example, TalkWorks), phone dialing software (for example, your AOL dial-up program), data communications software (for example, pcANYWHERE), and so on.

Communications problems may occur when a device other than the expected device answers your call. For example, if a person answers a fax call, the fax fails. To determine if this is the cause of your connection problems, dial the phone number using a regular phone and listen for any unexpected answer characteristics. For example, a person answers, an answering machine answers, a fax device answers, and so on.


No available phone lines

Telephone companies and national telephone networks have a large and extensive network of phone lines available for use. Even so, there may be times when all available lines are in use. For example, on holidays or during discount rate periods (for example, starting at 11 p.m. in North America), many people are trying to place calls at the same time. When all available lines are busy, you will hear a fast busy tone shortly after dialing. This indicates that the call cannot be dialed until a line becomes available. If this happens, continue trying to place your call.

Important: The fast busy signal you hear when all lines are busy is also the same signal you hear when you have incorrectly entered your dial sequence. Before you assume that all lines are busy, ensure that you have correctly specified your dial sequence, including any prefixes, pauses, or calling card components required.


Checking for the appropriate modem software

All modems require modem software (sometimes called “drivers” or “firmware”) to allow them to communicate with your computer. When you purchase a modem, the manufacturer ships the most current version of the modem drivers with the modem, usually on a diskette. From time to time, modem manufacturers update modem drivers to work with new software and new operating systems. Before installing your modem, make sure that you have the latest modem drivers available from your modem manufacturer.

Some newer models of modems have a “flash upgrade” feature that allows the modem to automatically update modem software when it becomes available.

Click the option that best describes your modem:

My modem is flash upgradable.

My modem is not flash-upgradable. I can find nothing in my modem documentation that suggests that the software can be upgraded automatically.


Updating modem software using Flash Upgrade

Some newer models of modems have a “flash upgrade” feature. Using this feature, your modem can automatically dial the modem manufacturer, check for updated software, and download the appropriate files. This feature simplifies the upgrade process by helping you identify the software you need and automatically installing it for you.

To use the “flash upgrade” feature on your modem, follow the instructions in your modem documentation.


Updating modem software manually

To determine if you have the latest modem drivers, you need to understand your modem requirements and then check with the manufacturer.

Do the following:

1	Gather the following information about your modem:

manufacturer name

model name

2	Identify the version of the modem software included with your modem. Do the following:

a	Check the diskette labels for version numbers and release dates.

b	Check the actual file stamp dates on the .INF file included on the diskette.

3	Identify your Windows operating system and any programs you want to use the modem with.

4	Check for updated modem software or software designed for specific operating systems or programs in the following locations:

a	additional diskettes included in your modem package

b	additional software included with any communications software you purchased to work with the modem

c	the manufacturer’s Web site for downloads (click here [image] for a list of popular manufacturers)


Interpreting modem error messages

Often you can troubleshoot a modem-related problem using the error messages generated when you try to use it.

To respond to an error message, do the following:

1	If there is a Help button in the error dialog, click it and follow the instructions on your screen.

2	Write down the exact error message and any associated number.

3	Identify which program generated the error message. Usually the name of the program issuing the error appears in the title bar of the error message box.

4	Check the program’s online help for information about the error message. Do the following:

a	Start the program that generated the error message.

b	Open the program’s online help.

c	Using the index, find, or search feature, look up the error message, error number, or key descriptive words in the error message.

d	Follow the instructions in the online help.

5	Check the program’s printed documentation for information about the error message.

6	Visit the modem manufacturer’s Web site and check for information about the error message. (Click here [image] for a list of popular manufacturers.)


Checking for visible cable damage

Damaged modem cables may cause connection and communication problems. Whenever re-connecting your modem, do a visual check of all cables for the following:

frayed or visible wires

breaks in the protective covering

loose jacks or attachments

If you find any problems, replace the cables as soon as possible. Click here [image] to order the equipment you need and have it delivered to your destination. We strongly recommend that you do not try to repair damaged cables yourself. Using damaged cables may result in damaging your modem or physical harm to the user.


Check for conflicts with phone company services

Most telephone companies now offer a variety of special telephone services. These services may cause communications and connection problems. If you subscribe to a telephone service, click it below.

Call waiting

Call answer

Caller ID

Call disturb


Resolving issues with call waiting

If you have call waiting on your line, your connection could be interrupted when a call is detected while you are connecting and the call waiting “beep” sounds.

To work around this problem, you can add a prefix that disables the call waiting beep for that call only. If you are using a 32-bit program that uses the Windows dialing standards (TAPI), you can set up your location to use this prefix. If you are using a program that is not TAPI compliant (most 16-bit programs that were developed for Windows 3.x or earlier), you must add the prefix to each dial sequence, every time you make a call.

To disable call waiting for a call:

1	Determine whether your communications program uses the TAPI components in Windows (the dialing standard in Windows).

  Click here for more info.

2	To disable call waiting, click the type of communications program you are using:

TAPI programs

Non-TAPI programs

Don’t know whether or not program uses TAPI


Resolving issues with call answer

If you subscribe to a call answering service from you telephone company, you likely have a phone with a light on it. When a new message is left in your voice mailbox, the light flashes and a fast, rapid dial tone sounds on the line until the message has been listened to. This fast tone can prevent your communications program from dialing properly because it does not sound like a normal dial tone.

To resolve call answering issues:

1	Determine whether your communications program uses the TAPI components in Windows (the dialing standard in Windows).

  Click here for more info.

2	Access your voice mailbox and listen to new messages.

3	To disable the dial tone detection feature, click the type of communications program you are using:

TAPI programs.

Non-TAPI programs.

Don’t know whether or not program uses TAPI


Resolving issues with call disturb

Many phone companies offer a call disturb service, sometimes called “busy notification” or “call messenger”. Whenever you encounter a busy signal, this service monitors the busy line and notifies you when the line is available.

When this service is active, your communications program may not be able to detect busy signals correctly. To avoid this problem, disable the call disturb feature before dialing using your communications program. For more information, contact your telephone company.


Resolving issues with caller ID

Caller ID is a service available from your phone company. Caller ID identifies who is calling before you answer the phone. Depending on your service, the phone number and/or name may be visible from your communications program.

To resolve caller ID issues, do one of the following:

Does your modem support Caller ID? You must have a modem that supports caller ID. In addition, your phone system must encode caller ID information in a format that your modem can decode.

Do you have the proper .INF configuration file for your modem? You must have the proper .INF file for your modem and the caller ID feature must be enabled in that .INF file. Contact your modem manufacturer for updated .INF files. (Click here [image] for links to popular manufacturers.)


Alerting or activating a modem

If your modem is inactive for an extended period of time, it may automatically go into “deep sleep” mode to conserve energy and the battery.

To re-activate your modem, do one of the following:

1	Restart Windows.

  How to ...

2	Reset your modem.

  How to ...

3	Start HyperTerminal and send any modem command to it.

  How to ...


Using HyperTerminal to activate a modem
Using HyperTerminal

1	Click the Windows Start button, point to Programs, point to Accessories, and then click HyperTerminal. The HyperTerminal folder opens.

2	Double click HyperTerm. HyperTerminal starts and displays the Connection Description dialog.

3	In the Description field, type “Test Connection” and then click OK. The Phone Number dialog appears.

4	Specify the phone number you want to dial. Do the following:

a	In the Country Code drop-down list, click the name of the country you want to call.

b	In the Area Code field, type the area code you are calling.

c	In the Phone Number field, type the phone number you are calling.

d	In the Connect Using drop-down list, click the modem you want to use.

e	Click OK. The Connect dialog appears.

5	HyperTerminal displays the complete dial sequence that it will dial at the top of this dialog. Check this entry to ensure that it includes all the necessary components. If you are not sure, try dialing this number from a regular telephone and write down each action you perform when dialing. Then compare your list of actions with the sequence shown in this dialog.

  Click here for more info about dialing sequences.

If you need to make changes, click Change or Dialing Properties and adjust the appropriate settings.

6	When the phone number is correct, click Dial.


Dials the wrong number

1	Check that you entered the number correctly and try the call again.

2	Check that you have included all components of the dial sequence.

How to …

3	Verify that your communications program is dialing the number as you intended it to.

  How to ...


Enabling options in an .INF file.
Enabling options in an .INF file

Modems support a variety of features. However, depending on how you installed your modem and the modem configuration files (.INF files) that came with your modem, some of these features may be disabled. If you are having problems with a specific modem feature, check that that feature is enabled in the modem’s .INF file. To do this, contact your modem manufacturer and ask for instructions on how to modify the file settings.


Setting up programs to use touch tone or pulse dialing

If you are using a TAPI compliant communications program, you can set up your location in Norton Mobile Essentials to use touch tone or pulse dialing. This saves you the trouble of specifying the appropriate dialing settings in all your 32-bit communications programs.

If you are using a non-TAPI program, you must either specify touch tone or pulse dialing in that program (if the program supports that feature) and use a special command to switch between touch tone and pulse dialing within the same dial sequence.

To specify touch tone or pulse dialing:

1	Determine whether your communications program uses the TAPI components in Windows (the dialing standard in Windows).

  Click here for more info.

2	To specify touch tone or pulse dialing, click the type of communications program you are using:

TAPI programs

  Non-TAPI programs

Don’t know whether or not program uses TAPI


Combining touch tones and pulse tones

If a touch tone line is unavailable, you can use a pulse line to connect by combining touch tones and pulse tones in your dial sequence.

Do the following:

1	Start your communications program.

2	Enable the Pulse Dial feature.

3	Enter the appropriate dial sequence. After the phone number component (that is, the number you call first), insert a “T” into the dial sequence.

4	Try to connect. Your communications program will dial the first phone number in the sequence as a pulse call and then will switch to touch tone dialing and enter the remaining components of the dial sequence.


Manually disabling call waiting

1	Obtain the prefix for disabling call waiting in your dialing area. To find this information, see your local telephone directory or call a telephone operator. In most areas of North America, this prefix is:

• 70,
<star key> <70> <comma>

Note: The comma specifies a two second pause to wait for a second dial tone. Add additional commas, as required.

2	In your communications program, disable call waiting if this feature is offered, or add the prefix for disabling call waiting at the beginning of the call. If you need to use a call to obtain an outside line, add the prefix after you have obtained the outside line and before you enter the rest of the number.


Disabling dial tone detection in Windows

1	Open the Modems control panel.

  How to ...

2	In the modem list, click the appropriate modem.

3	Click Properties. The Properties dialog for your modem appears.

4	Click the Connection tab.

5	Disable Wait For Dial Tone Before Dialing.


Uninstalling programs manually

1	In Windows Explorer, delete the program folder.

2	To delete the Start menu group, do the following:

a	Click the Windows Start button, point to Settings, and then click Taskbar. The Taskbar Properties dialog appears.

b	Click the Start Menu Programs tab.

c	Click Advanced. The Start Menu appears in Explorer.

d	On the left side, click the plus sign (+) next to Programs.

e	In the tree, click the program group for the program you are uninstalling.

f	On the Edit menu, click Cut.


Verifying your network protocol

In order to connect and communicate (over a network, a phone line, or the Internet), two computers must use the same protocol, or “language” of communication. Many hardware manufacturers develop protocols to work with their computers. Internet protocols are called “TCP/IPs”.

Your network protocol is the communication device or language used to communicate with your network.

To ensure you are using the correct network protocol:

1	Consult your computer technician or the vendor who set up your computer and ensure you have the correct network protocol. Be sure to distinguish between network protocols and other types of protocols.

2	Open the Network control panel.

  How to ...

The Network Components list displays the clients, adapters, protocols, and servers installed on your computer.

3	Click the protocol you want to verify.

4	Click Properties. The Properties dialog appears.

5	Check that you are using the correct protocol.

Note: If you need to add a new protocol, click Add. Follow the instructions on your screen.


Connecting to the wrong server

Do any of the following:

Ensure you are using the correct phone number and login information for your server.

Ensure you entered the dial sequence correctly.


Setting up and activating user accounts

Many remote devices are secure. To connect to secure devices, you need an active user account.

To access the remote device, check the following:

Has a user account been set up for you on the server?

Is the account “active”?

Does the account include any restrictions on access (for example, programs, directory access, certain time periods, and so on)?

Do you need a special “login” script to connect to the remote device?


Entering User IDs and passwords

When specifying your user ID or password, make sure you enter it correctly, and that you use the appropriate cases you used when specifying your password. For example, a case sensitive login program differentiates an uppercase “R” from of a lowercase “r”. In addition, use spaces if your ID or password contains that character, as spaces are interpreted as a character in the same way that a letter or numeral is interpreted.

Important: Ensure you have the correct set of IDs and passwords for your network or service. Some networks require you to use one set of security IDs and passwords to access the network, and another set to access commonly used programs, such as your email account.


Removing software

1	Open the Add/Remove Programs control panel.

  How to ...

The Add/Remove Programs Properties dialog appears.

2	In the programs list, click the program you want to uninstall.

3	Click Add/Remove. The Uninstall dialog appears.

4	Click OK. The Uninstall program starts. Follow the instructions on your screen.

Notes: If the program you want to uninstall does not appear in the list, it may not include the uninstall feature. In this case, uninstall the program manually. Click here [image] for instructions.


Removing hardware

1	Physically unplug or disconnect the device from your computer.

2	Uninstall any associated software that was installed to work with the device. For example, all printers use a “printer driver” so that the computer can communicate with the printer.

  How to ...


TAPI and non-TAPI programs

Working with TAPI compliant programs [image] Programs developed for Windows 95 and Windows NT are written in a 32-bit format. What is significant to note about these programs is that they often utilize the 32-bit dialing standards in Windows, called TAPI (Telephony Application Programming Interface). If your program is TAPI compliant, it can make use of the locations you create in Norton Mobile Essentials. When your TAPI program dials a number, it compares the number you enter with the information you have specified for your current location. If the call is long distance (that is, if the area codes do not match), Norton Mobile Essentials handles the call appropriately, adding any necessary long distance access codes.

To determine whether or not your communications program is TAPI compliant, see the program documentation or contact the company that developed the program. If your program is TAPI compliant, follow the solutions for TAPI programs.

Working with non-TAPI compliant programs [image] Programs developed for Windows 3.x and earlier were written in a 16-bit format. Because most 16-bit programs cannot “share” a modem with other programs, it cannot utilize the Windows TAPI dialing interface. Therefore, you cannot use Location Controller to handle the dialing done from a 16-bit program. All settings normally handled by Location Controller must be done through the 16-bit program, if that program offers those features. Even though Norton Mobile Essentials works automatically with TAPI compliant programs, you can still use this Interactive Troubleshooter to find solutions that you can use with non-TAPI programs.

If your program is not TAPI compliant, follow the solutions for non-TAPI programs.

Special cases: working with programs capable of both TAPI and non-TAPI [image] Programs such as WinFax 7.x/8.x can switch between TAPI and non-TAPI modes, giving you the flexibility of using the method that best suits your needs. WinFax calls the TAPI mode of dialing “Windows dialing”, and the non-TAPI mode “WinFax dialing” (older versions call this “Delrina dialing”). WinFax dialing provides advanced features not available with TAPI dialing, such as advanced calling card settings.

If you are using WinFax with Norton Mobile Essentials and you do not need to use the advanced features in WinFax dialing, switch your dialing method to “Windows” dialing, then follow the Norton Mobile Essentials procedures for TAPI compliant programs. Other programs may also work in a similar fashion.


Don't know if program is TAPI compliant

If you cannot determine whether or not a program is TAPI compliant, follow the TAPI procedure to modify the appropriate location in Norton Mobile Essentials or some of the modem settings in Windows. This usually involves modifying your current location in Norton Mobile Essentials. Next, try to connect again. If this does not solve your connection problem, follow the solution for non-TAPI programs and retain any changes you made to your location.

If you use the non-TAPI solutions, you do not need to “undo” the location changes or modem settings changes you made when following the TAPI solution, as modifying a location to suit your needs will be beneficial if you use any TAPI programs in the future.


Opening the Network control panel

1	Click the Windows Start button, point to Settings, and then click Control Panel. The Control Panel folder opens.

2	Double click the Network icon. The Network control panel appears.


Opening the Modems control panel

1	Click the Windows Start button, point to Settings, and then click Control Panel. The Control Panel folder opens.

2	Double click the Modems icon. The Modems dialog appears.


Opening the System control panel

1	Click the Windows Start button, point to Settings, and then click Control Panel. The Control Panel folder opens.

2	Double click the System icon. The System Properties dialog appears.


Opening the Add/Remove Programs control panel

1	Click the Windows Start button, point to Settings, and then click Control Panel. The Control Panel folder opens.

2	Double click the Add/Remove Programs icon. The Add/Remove Programs dialog appears.


Program used to work

A variety of things can cause programs to stop working after functioning successfully. This can be mysterious, but if you take the time to determine when the program last worked properly, you may be able to narrow down the possible causes and solutions.

When was the last time the program worked?

Recently, but I’ve installed something new since then.

I’ve just undocked and re-docked.

Recently, but I have not changed anything or installed anything new since then.

Never. The program has not worked properly since I installed it.


Program never worked

If the program has never worked, uninstall the program and then reinstall it. Your installation may not have been successful.


No:I have not changed anything
No, I have not changed anything

Do the following:

1	Follow some basic troubleshooting procedures.

  How to ...

2	Run the Connection Doctor tests to verify that your modem supports the appropriate features. When you run these tests, also look for any other problems Connection Doctor might diagnose, and use the Compare feature to compare your current setup with your benchmark file.

  How to ...

3	Run Norton Speed Disk or another utility that analyzes your files.

  How to …

4	Check to ensure you do not have an IRQ or COM port conflict.

How to …


Handling split area codes in non-TAPI programs

To dial split area codes, you must ensure that your program is set up properly. There are two types of calls you can make with split area codes:

Long distance calls within the same area code [image] In some regions (less densely populated areas, for example), calls within the same area code that are long distance require the long distance access code and the number (no area code used). Ensure your program is not interpreting same-area-code long distance calls as local calls, and not adding the long distance access code as a result.

Local calls to another area code [image] In some regions (larger cities, for example) and local calls to another area code require the area code and the local number (no long distance access code used). Ensure your program is not interpreting local calls to other area codes as long distance and adding the long distance access code as a result.


What to do when you need help

If you encounter problems while using Norton Mobile Essentials, there are a number of things you can do before calling technical support. Taking the time to troubleshoot your own situation may help you identify the problem and fix it. In many cases, this can save you time and money.

Click the option you want to use:

Start the Interactive Troubleshooter. Use this tool to help diagnose your connection problem and find solutions.

View Symantec service and support options. These options include Web site resources, fax-back services, and more.


Symantec service and support options

Symantec is committed to excellent service worldwide. Our goal is to provide you with professional assistance in the use of our software and services, wherever you are located. Symantec offers the following technical support options to help you get the most out of your software investment:

Click the option you want to use:

Norton Mobile Essentials Web site

Symantec service and support Web site

Automated Fax Retrieval service

Telephone support

Customer service

Your Norton Mobile Essentials CD is damaged, you need disks instead of a CD, or you never received a CD when you purchased the product and now you need one.


Symantec Fax Back service

Automatic Fax Retrieval

To receive general product information, fact sheets, technical application notes, and product upgrade forms by fax.

U.S. and Canada	Toll free +1 800-554-4403
Other locations	International +1-541-984-2490


Symantec customer service

Contact customer service to request product information and to order upgrades.

U.S. and Canada	Toll free +1 800-441-7234
Other locations	International +1-541-334-6054


Norton Mobile Essentials Web site

For 24-hour access to technical product information, discussion groups, downloads, and FAQs, visit the Norton Mobile Essentials Web site.

  http://www.symantec.com/techsupp.


Symantec service and support Web site

For 24-hour access to technical product information, discussion groups, downloads, and FAQs, visit the Symantec Service and Support Web site.

  http://www.symantec.com/techsupp.


Entering your Support card PIN

For 24-hour access to telephone support, you must provide your Support card PIN. Your Support card is included in your box contents or was provided to you online if you purchased the product from the Symantec Web site. When you travel, we recommend you bring your support card so your PIN is readily available should you need to call for support. However, if you do not want to carry your Support card with you, you can enter your PIN in the Before You Go Traveler’s Checklist.

Do the following:

1	Click the Windows Start button, point to Programs, point to Norton Mobile Essentials, and then click Norton Mobile Essentials. Norton Mobile Essentials starts.

2	Click Before You Go. Before You Go starts.

3	Click Checklist. The Checklist features appear.

4	In the Guides drop-down list, click the Traveler’s Checklist. The items in that list appear.

5	In the list, click Support Card.

6	Click Modify. The Checklist Item Properties dialog appears.

7	Replace the text “PIN number” with your support card PIN.

8	Click OK. You support card number is now available to you in the list and you can read the PIN number at any time.


Symantec telephone support options

Support for Connection Problems

Symantec offers 30 minutes of telephone technical support (starting with the first call) at no charge to help troubleshoot your connection problem [image] regardless of whether your problem is with your modem, with Windows, or with your communication program. This 24-hour, 7 day-week service is available only within North America.

U.S. and Canada	Toll free +1-800-355-9590
Support for Problems with Norton Mobile Essentials

Symantec offers 6 months of telephone technical support (from date of first call) at no charge for problems you are experiencing with Norton Mobile Essentials. (For help with another Symantec product, see the Support section in the corresponding user’s guide, or see the Symantec technical support Web site. Hours of availability for support outside North American may vary by region.

U.S. and Canada	Toll free +1-800-355-9590
France	International 0801-74-21-40
Germany	International 01802-000-142
Australia & New Zealand	Australia toll free  1300-788-990 New Zealand toll free 0800-449-552 International +61-2-9561-7777
Hong Kong	International +852-28053333
Singapore	International +65 3366129
United Kingdom	Within UK 0870-900-0092


When you need replacement CD/disks
When you need a replacement CD or disks

There are a number of situations in which you might want to order a replacement CD or disks for Norton Mobile Essentials:

Click the appropriate option:

Your original CD has become damaged.

You want to exchange your CD for 3½ inch disks.

Your purchased Norton Mobile Essentials online, or you purchased it after using a free trial version. You have recently bought a new computer and you want to install Norton Mobile Essentials on your new laptop, but you do not have a CD or disks.


Ordering a replacement CD or disks

If you are ordering a replacement CD or disk, fill in the “Norton Mobile Essentials CD and Disk Exchange Form” at the back of your Norton Mobile Essentials User’s Guide, and then mail the form and the appropriate fees to the address specified at the bottom of the form.


Contacting Customer Service for a CD or disks

If you need a CD or disks for product you puchased online, contact Symantec Customer Service in the United States at the following phone numbers:

U.S. and Canada	Toll free +1-800-441-7234 +1-541-334-6054


Norton Mobile Essentials Troubleshooter
NME Troubleshooter

When you encounter problems using Norton Mobile Essentials, there are a number of things you can do before calling technical support. Taking the time to troubleshoot your situation may help you identify the problem and fix it. In many cases, this can save you time and money.

Make note of any changes you have made to your computer and to your Windows setup. Determine when you started experiencing the problem. If you can reproduce the problem, make note of the steps required to do so. Also, record any messages that appear on the screen when the problem occurs. When you have done this, continue troubleshooting.

Click the appropriate option:

View the Read Me file

Basic system check

Password problems during logon

Logon procedure needs simplifying

Problems using network-dependent program

Network time synchronization problems

Windows drive mappings have changed

Uninstall or update Norton Mobile Essentials

Resolve connection problems

Contact Symantec for support


Basic system maintenance

If you experience intermittent program failures or system lockups while using Norton Mobile Essentials, do the following:

Delete unnecessary temporary files

Free up additional disk space

Optimize your hard drive

Optimize your Windows swap file

Remove unused programs installed on your computer

Run the Norton Mobile Essentials system check


Deleting unnecessary temporary files

1	Close all Windows programs.

2	Exit Windows and restart your computer in MS-DOS mode. Do not use a DOS window.

3	At the DOS prompt, type SET and press Enter. The environment variables for your computer system appear.

4	Delete all temporary files in your Windows TEMP directory. Do the following:

a	Change to the folder in the TEMP= line in the environment variable list.

b	Type DEL *.TMP and press Enter.

5	Delete all temporary files in your Norton Mobile Essentials installation directory. Do the following:

a	Change to your Norton Mobile Essentials installation directory.

b	Type DEL *.TMP and press Enter.


Freeing up additional disk space

1	Delete program and data files which are no longer required.

2	Empty the Windows Recycle Bin on the desktop.

3	Delete temporary files.

  How to ...


Optimizing the hard drive

1	If you use a disk compression program, check the program’s documentation to ensure running ScanDisk is recommended.

2	Close all Windows programs.

3	On your Windows desktop, double click My Computer. The My Computer folder opens.

4	Click the disk drive you want to scan.

5	On the File menu, click Properties. The Properties dialog appears.

6	Click the Tools tab.

7	In the Error-Checking section, click Check Now. A dialog appears.

8	Enable the option to automatically fix file system errors.

9	Click Start.


Optimizing the Windows swap file

1	Optimize your hard drive.

  How to ...

2	Set up a permanent swap file. Do the following:

a	Click the Windows Start button, point to Settings and click Control Panel. The Control Panel folder opens.

b	Double click System. The System Properties dialog appears.

c	Click the Performance tab.

d	Click Virtual Memory.

e	Enable Let Me Specify My Own Virtual Memory Settings.

f	In the Hard Disk drop-down list, click the appropriate drive.

g	In the Minimum and Maximum fields, type 50 (you can use values other than 50, as long as the two are the same).

h	Close all open dialogs.


Uninstalling and updating Norton Mobile Essentials

Do any of the following:

  Uninstall Norton Mobile Essentials

  Update your Norton Mobile Essentials software


Uninstalling Norton Mobile Essentials

1	Click the Windows Start button, point to Settings, and then click Control Panel.

2	Double click Add/Remove Programs. The Add/Remove Programs Properties dialog appears.

3	In the program list, click Norton Mobile Essentials.

4	Click Add/Remove. The Uninstall program starts.

5	Follow the instructions to uninstall Norton Mobile Essentials.


Updating your software with LiveUpdate

1	If you have an Internet connection, connect to the Internet.

2	Start Norton Mobile Essentials. The Norton Mobile Essentials dialog appears.

  How to ...

3	Click the LiveUpdate button. The LiveUpdate wizard starts.

4	In the drop-down list, click the method you want to use to download the files. If you have an Internet connection and it is open, click Internet otherwise click Modem.

5	Follow the instructions on the screen. Click Next to proceed.


Viewing the Read Me file

On the Windows Start menu, point to Programs, then Norton Mobile Essentials, and then click Norton Mobile Essentials Read Me.

Note: The Read Me file contains hardware-specific information and information not available when this user’s guide was printed.


Using network-dependent programs

If you are running programs that need a network connection to work properly, you must ensure that Location Controller is set up to connect to the appropriate network drives. For example, if your email program needs to connect to the post office on the network in order to function properly, you must set up Location Controller to connect to the appropriate network drives. If you later delete those drive mappings from Location Controller or change your location, your program cannot function properly because your location is not set up to connect to the appropriate network drives.

Do any of the following:

View overview information about the Network feature.

View instructions for specifying network drive mappings in Location Controller.


Resolving password problems

If you are using the Microsoft Windows Logon feature as your “primary logon” and if you have assigned a password for the Windows logon, you must enter your password when prompted. If you do not enter your Windows password, the Norton Mobile Essentials location logon dialog does not appear.

To override the Windows Logon dialog so it does not appear:

1	After installing Norton Mobile Essentials, restart your computer.

2	When the Windows Logon dialog appears, enter your Windows password and click OK.

3	When the Norton Mobile Essentials Location Logon dialog appears, enable Set This As My Primary Logon and click OK. Norton Mobile Essentials logs on to the selected location. The next time you restart your computer, the Norton Mobile Essentials Location Logon dialog will appear and the Windows Logon dialog will not.

4	When you log on to your Norton Mobile Essentials location, use your Windows password.


Synchronizing your system time

If your system time is synchronized by your network logon script, the network time will take precedence over any time adjustments made by Location Controller. For example, if your Novell network software sets your computer time and you set up your Norton Mobile Essentials location to configure your computer time, then Norton Mobile Essentials will change your time zone setting accordingly but it will leave the clock as it was set by Novell.

Do any of the following:

View overview information about the Time Zone feature.


Simplifying your logon procedure

To configure your system to use only one logon screen, set up Norton Mobile Essentials as your “primary logon” and then synchronize all of your login passwords.

Do any of the following:

View overview information about the Primary Logon feature.

View instructions for using the Primary Logon feature.


Resolving Windows drive mapping problems

When you install Norton Mobile Essentials, it references your current Windows Explorer drive mappings and sets them up for all locations. If you change these drive mappings after installing Norton Mobile Essentials, the original drive mappings set up in Location Controller will override your changes. To avoid this situation, set up all new drive mappings in Location Controller.

Do any of the following:

View overview information about the Network feature.

View instructions for specifying network drive mappings in Location Controller.


Laptop accessories companies

The Before You Go tool includes an Accessories travel guide that lists popular laptop accessory companies, their contact phone numbers, and automatic links to the corresponding Web sites.

To view the Accessories travel guide:

1	Start the Before You Go tool.

  How to ...

2	Click the Checklist tab. The Checklist features appear.

3	In the Guides drop-down list, click Accessories. The Accessories guide appears in the display area.

Note: For more information about TeleAdapt (one of the accessories companies), click here [image].


Airline companies

The Before You Go tool includes an Airlines travel guide that lists popular airline companies, their contact phone numbers, and automatic links to the corresponding Web sites.

To view the Airlines travel guide:

1	Start the Before You Go tool.

  How to ...

2	Click the Checklist tab. The Checklist features appear.

3	In the Guides drop-down list, click Airlines. The Airlines guide appears in the display area.


CompuServe access numbers

The Before You Go tool includes an America Online and CompuServe travel guide that lists international America Online and CompuServe access numbers.

To view the America Online and CompuServe travel guide:

1	Start the Before You Go tool.

  How to ...

2	Click the Checklist tab. The Checklist features appear.

3	In the Guides drop-down list, click AOL And CompuServe. The AOL And CompuServe guide appears in the display area.


America Online access numbers

The Before You Go tool includes an America Online and CompuServe travel guide that lists international America Online and CompuServe access numbers.

To view the America Online and CompuServe travel guide:

1	Start the Before You Go tool.

  How to ...

2	Click the Checklist tab. The Checklist features appear.

3	In the Guides drop-down list, click AOL And CompuServe. The AOL And CompuServe guide appears in the display area.


Auto rental companies
Auto rental Web sites

The Before You Go tool includes an Auto Rentals travel guide that lists popular auto rental companies, their contact phone numbers, and automatic links to the corresponding Web sites.

To view the Auto Rentals travel guide:

1	Start the Before You Go tool.

  How to ...

2	Click the Checklist tab. The Checklist features appear.

3	In the Guides drop-down list, click Auto Rentals. The Auto Rentals guide appears in the display area.


Credit card Web sites

The Before You Go tool includes a Lost Credit Cards travel guide that lists popular credit card companies, their contact phone numbers, and automatic links to the corresponding Web sites.

To view the Lost Credit Cards travel guide:

1	Start the Before You Go tool.

  How to ...

2	Click the Checklist tab. The Checklist features appear.

3	In the Guides drop-down list, click Lost Credit Cards. The Lost Credit Cards guide appears in the display area.


Hotel Web sites

The Before You Go tool includes a Hotels travel guide that lists popular hotel companies, their contact phone numbers, and automatic links to the corresponding Web sites.

To view the Hotels travel guide:

1	Start the Before You Go tool.

  How to ...

2	Click the Checklist tab. The Checklist features appear.

3	In the Guides drop-down list, click Hotels. The Hotels guide appears in the display area.


Popular Web sites

The Before You Go tool includes a Web Sites travel guide that lists popular news organizations, weather networks, telephone directories, and travel guides. This feature also includes the corresponding phone numbers and automatic links to the corresponding Web sites.

To view popular Web sites:

1	Start the Before You Go tool.

  How to ...

2	Click the Checklist tab. The Checklist features appear.

3	In the Guides drop-down list, click Web Sites. The Web Sites guide appears in the display area.

4	In the list, locate the appropriate section:

Telephone directory Web sites

News Web sites

Weather Web sites

Travel guides Web sites


Delivery Services Web sites

The Before You Go tool includes a Delivery Services travel guide that lists popular courier companies, their contact phone numbers, and automatic links to the corresponding Web sites.

To view the Delivery Services Web sites:

1	Start the Before You Go tool.

  How to ...

2	Click the Checklist tab. The Checklist features appear.

3	In the Guides drop-down list, click Delivery Services. The Delivery Services guide appears in the display area.


TeleAdapt, Inc. Web site

TeleAdapt, Inc. is a company that specializes in quality equipment for international modem connectivity, including international electrical and telephone adapters. You can use the TeleAdapt Web site to order equipment via the Internet. Or, order by phone or mail. TeleAdapt can ship your equipment to any destination worldwide, including your hotel.

To order online:

  Click here to connect to the TeleAdapt Web site (http://www.TeleAdapt.com/nme)

To order by phone:

If you cannot connect to the TeleAdapt Web site or if you prefer to order by phone, you can call them at the following numbers (note, these numbers are subject to change without notice).

USA:

Phone:	877 TELEADAPT (toll free within North America)

+1 408 965 1400 (toll charges apply)

Fax:	+1 408 965 1414

United Kingdom:

Phone:	+44 (0)181 233 3000

Fax:	+44 (0)181 233 3132

Australia:

Phone:	+61 (0) 2 9966 1744

Fax:	+61 (0) 2 9966 1077


Biztravel.com Web site

Biztravel specializes in providing critical information for frequent business travelers. Use the Biztravel Web site to make travel and hotel reservations online and to keep up-to-date on the latest products, news, and services for mobile professionals.

  Click here to connect to the Biztravel Web site (http://www.biztravel.com)


Language tips
Language tips Web site

Click below to connect to a Web site specializing in language tips and information for travelers:

  http://www.travlang.com


Data security and travel tips

Use the following tips and suggestions to protect your laptop and the valuable data on it from theft or damage.

Never leave your laptop unattended.

Avoid situations where you leave your laptop unattended. Don’t put it on the floor without securing it to your chair or person (such as in a restaurant or in a restroom). A long strap is helpful for this purpose.

Consider carrying your laptop in a non-descript case.

Carry your laptop in a case that does not look like a typical laptop case. Thieves will look for laptop cases.

Not all security x-ray devices are safe for your laptop.

While most airport security x-ray devices do not damage the data on your computer, some older devices have magnetized conveyor belts that could cause damage. Ask the airport personnel if there is any problem with magnetic equipment that could harm your hard drive before you surrender your laptop.

Metal detectors can damage your laptop or data.

Metal detectors can cause damage to your data. If you have a removable hard drive or if your laptop is near the detectors when your person is scanned, you may cause damage to your computer. Ensure all of these items are a safe distance from the metal detectors when you are checked by security.

Back up your files before you travel.

If your laptop is lost, stolen, or damaged, having a backup of your data can be invaluable. Use the SpeedSave feature in the Before You Go tool to automate this so that it takes only one click before each trip.

Password protect your files.

Many programs allow you to use passwords so that only you can view your files. If your files contain sensitive corporate information, consider using passwords so that someone else cannot see the contents of your files.

For sensitive data, consider a removable hard drive.

Buy a laptop with a removable hard drive. If you need to leave your laptop behind (for example, in your hotel room or in your car), you can remove the laptop hard drive and carry it in your pocket.

Use a serial port lock to prevent access to your data.

Buy a lock that fits into one of the laptop serial ports. To use your computer, you must have the key to the device.

Beware of airline seat armrests.

Keep floppy disks away from airline seat armrests, as most airline seats have a magnetic mechanism that helps keep the seat upright. This mechanism can corrupt data on floppy disks, but should not damage your hard drive. To be safe, consider storing your laptop a safe distance from the armrest.

Carry your laptop onboard the aircraft.

Carry your laptop onboard with you instead of packing your laptop in checked baggage. Rough baggage handling could damage your laptop.


U.S. State Department travel advisories

Click below to connect to the U.S. State Department Web site, which regularly provides travel information and advisories:

  http://travel.state.gov/travel_warnings.html


Modem manufacturers Web sites

For information on a specific modem manufacturer, click the appropriate button below. If you cannot connect to the Web site automatically, point your Web browser to the appropriate URL (Web address).

3Com

  http://www.3com.com

Banksia

  http://www.banksia.com.au

Bellcore

  http://www.bellcore.com

Cardinal

  http://www.cardtech.com

Cirrus Logic

  http://www.cirrus.com

Creative Labs

  http://www.creaf.com

Diamond Multimedia

  http://www.diamondmm.com

Eicon Technology

  http://www.eicon.com

Genoa Technology

  http://www.gentech.com

Hayes

  http://www.hayes.com

Intertex

  http://www.intertex.se

Jaton

  http://www.jaton.com/

JetFax

  http://www.jetfax.com

Logicode

  http://www.logicode.com

Netcomm

  http://www.netcomm.com

PC-TEL

  http://www.pctel.com

Rockwell

  http://www.rockwell.com

Simple Technology

  http://www.simpletech.com

Supra

  http://www.supra.com

U.S. Robotics (3Com)

  http://www.3com.com/

Wave Technologies

  http://www.wavetech.com

Xircom

  http://www.xircom.com

Zoom Telephonics

  http://www.zoomtel.com


In this drop-down list, click the country for this connection item's phone number.


Type the area code for this connection item's phone number.


Type the local number for this connection item's phone number.


Overrides the conversion for this phone number. This phone number is not converted if you enable this option.


Lists the pcANYWHERE connection item for conversion to standard Windows TAPI format.


Displays information about the conversion.


Lists the pcANYWHERE connection item for conversion to standard Windows TAPI format.


Lists the pcANYWHERE connection item for conversion to standard Windows TAPI format.


Displays the phone number to be converted to standard Windows TAPI format.


In this drop-down list, click the country for this connection item's phone number.


Type the area code for this connection item's phone number.


Type the local number for this connection item's phone number.


Displays the phone number to be converted to standard Windows TAPI format.


Use the options in this section to specify how the phone number will be converted.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Displays information about the conversion.


Displays information about this conversion.


Displays information about this conversion.


Lists your Microsoft Mail Remote phone number, as it is defined in that program. Use this number to determine how you should separate the components using the Area Code, Telephone Number, and Country Code fields below.


In this drop-down list, click the appropriate area code.


Type the appropriate local phone number.


In this drop-down list, click the appropriate country code.


To take advantage of the Synchronize feature in Norton Mobile Essentials, you must convert your Microsoft Mail Remote numbers to the current standard Windows format (TAPI). Carefully examine the number below and make any necessary changes.


In this drop-down list, click the appropriate area code.


Type the appropriate local phone number.


In this drop-down list, click the appropriate country code.


To take advantage of the Synchronize feature in Norton Mobile Essentials, you must convert your Microsoft Mail Remote numbers to the current standard Windows format (TAPI). Carefully examine the number below and make any necessary changes.


Lists your Microsoft Mail Remote phone number, as it is defined in that program. Use this number to determine how you should separate the components using the Area Code, Telephone Number, and Country Code fields below.


To synchronize cc:Mail Mobile with Location Controller, select the cc:Mail Mobile method you want to use when you are at this location. Each time you log on to this location in Location Controller, cc:Mail will automatically switch methods.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


To synchronize cc:Mail Mobile with Location Controller, select the cc:Mail Mobile method you want to use when you are at this location. Each time you log on to this location in Location Controller, cc:Mail will automatically switch methods.


To synchronize cc:Mail Mobile with Location Controller, select the cc:Mail Mobile method you want to use when you are at this location. Each time you log on to this location in Location Controller, cc:Mail will automatically switch methods.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


In this drop-down list, click the area code you want to use.


Type the local phone number you want to use.


In this drop-down list, click the country code you want to use.


Click here for advanced dialing options.


Use the settings in this section to specify your Microsoft Mail Remote dialing settings when you are at this Norton Mobile Essentials location.


In this drop-down list, click the area code you want to use.


Type the local phone number you want to use.


In this drop-down list, click the country code you want to use.


You can synchronize Microsoft Mail Remote with Norton Mobile Essentials, so that when you log on to your Norton Mobile Essentials location, Microsoft Mail Remote automatically uses the appropriate dialing settings. This saves you  time when you switch locations because you do not need to change your dialing setup in Microsoft Mail Remote.


Click this to enable normal dialing, according to the standard components of the phone number.


Click this to force this number as a local call. Use this feature if the phone number is a local number an area code different from the one set up for your location.


Click this to force this number as a long distance call. Use this feature if the phone number is a long distance number within the same area code set up for your location.


Enable this if you do not want to charge this number to the calling card set up for this Norton Mobile Essentials location.


Enable this if you want to disable call waiting when you dial this number. This will ensure your call is not terminated by a call waiting signal (usually a "beep").


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


Use this dialog to specify how you want to dial this number when you synchronize Microsoft Mail Remote with this Norton Mobile Essentials location.


Displays how this number is dialed, according to the settings specified. Use this number to determine if any more changes are required to dial this number correctly.


Use the settings in this section to specify how this number is dialed.


Use this dialog to specify how you want to dial this number when you synchronize Microsoft Mail Remote with this Norton Mobile Essentials location.


Displays how this number is dialed, according to the settings specified. Use this number to determine if any more changes are required to dial this number correctly.


Click the WinFax PRO location you want to use when you are at this Norton Mobile Essentials location.


Click the WinFax PRO location you want to use when you are at this Norton Mobile Essentials location.


Click the WinFax PRO location you want to use when you are at this Norton Mobile Essentials location.


Lists the information that is updated in the selected WinFax PRO location when it is synchronized with Norton Mobile Essentials.


Lists the information that is updated in the selected WinFax PRO location when it is synchronized with Norton Mobile Essentials.


Lists the WinFax PRO locations you can synchronize with Norton Mobile Essentials, so that when you log on to your Norton Mobile Essentials location, WinFax PRO switches to the appropriate location.

Click the WinFax PRO location you want to use when you are at this Norton Mobile Essentials location.


You can synchronize any WinFax PRO location with Norton Mobile Essentials, so that when you log on to your Norton Mobile Essentials location, WinFax PRO automatically switches to the appropriate location. This saves you  time when you switch locations because you do not need change your WinFax PRO location.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


Lists all of the locations set up in WinFax PRO. You can synchronize any location in this list with Norton Mobile Essentials, so that when you log on to your Norton Mobile Essentials location, your WinFax PRO location is switched automatically to the one selected in this list.

In this list, click the WinFax PRO location you want to use when you are at this Norton Mobile Essentials location.


Lists all of the locations set up in WinFax PRO. You can synchronize any location in this list with Norton Mobile Essentials, so that when you log on to your Norton Mobile Essentials location, your WinFax PRO location is switched automatically to the one selected in this list.

In this list, click the WinFax PRO location you want to use when you are at this Norton Mobile Essentials location.


To synchronize WinFax PRO with Norton Mobile Essentials, select the WinFax PRO location you want to use when you are at this location. Each time you log on to this location in Norton Mobile Essentials, WinFax PRO switches to the appropriate location.


You can synchronize any cc:Mail Mobile location with Norton Mobile Essentials, so that when you log on to your Norton Mobile Essentials location, cc:Mail Mobile switches to the appropriate location. This saves you  time when you switch locations because you do not need to start cc:Mail Mobile and change your location in that program.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


Lists all of the locations set up in cc:Mail Mobile. You can synchronize any location in this list with Norton Mobile Essentials, so that when you log on to your Norton Mobile Essentials location, your cc:Mail Mobile location is switched automatically to the one selected in this list.

In this list, click the cc:Mail Mobile location you want to use when you are at this Norton Mobile Essentials location.


Lists all of the locations set up in cc:Mail Mobile. You can synchronize any location in this list with Norton Mobile Essentials, so that when you log on to your Norton Mobile Essentials location, your cc:Mail Mobile location is switched automatically to the one selected in this list.

In this list, click the cc:Mail Mobile location you want to use when you are at this Norton Mobile Essentials location.


To synchronize cc:Mail Mobile with Norton Mobile Essentials, select the cc:Mail Mobile location you want to use when you are at this location. Each time you log on to this location in Norton Mobile Essentials, cc:Mail automatically switches to the locations selected below.


Click the DelFax PRO location you want to use when you are at this Norton Mobile Essentials location.


Click the DelFax PRO location you want to use when you are at this Norton Mobile Essentials location.


Click the DelFax PRO location you want to use when you are at this Norton Mobile Essentials location.


Lists the information that is updated in the selected DelFax PRO location when it is synchronized with Norton Mobile Essentials.


Lists the information that is updated in the selected DelFax PRO location when it is synchronized with Norton Mobile Essentials.


Lists the DelFax PRO locations you can synchronize with Norton Mobile Essentials, so that when you log on to your Norton Mobile Essentials location, DelFax PRO switched to the appropriate location.

Click the DelFax PRO location you want to use when you are at this Norton Mobile Essentials location.


You can synchronize any DelFax PRO location with Norton Mobile Essentials, so that when you log on to your Norton Mobile Essentials location, DelFax PRO automatically switches to the appropriate location. This saves you  time when you switch locations because you do not need to change your DelFax PRO location manually.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


Lists all of the locations set up in DelFax PRO. You can synchronize any location in this list with Norton Mobile Essentials, so that when you log on to your Norton Mobile Essentials location, DelFax PRO switches to the appropriate location.

In this list, click the DelFax PRO location you want to use when you are at this Norton Mobile Essentials location.


Lists all of the locations set up in DelFax PRO. You can synchronize any location in this list with Norton Mobile Essentials, so that when you log on to your Norton Mobile Essentials location, DelFax PRO switches to the appropriate location.

In this list, click the DelFax PRO location you want to use when you are at this Norton Mobile Essentials location.


To synchronize DelFax PRO with Norton Mobile Essentials, select the DelFax PRO location you want to use when you are at this location. Each time you log on to this location in Norton Mobile Essentials, DelFax PRO will automatically switch to the location selected below.


Use this dialog to select the other program's location you want to use when you log on to this location in Location Controller.


Closes this dialog without saving your changes.


Click the location you want to use when you log on to the current location in Location Controller.


Click the location you want to use when you log on to the current location in Location Controller.


Use this dialog to select the other program's location you want to use when you log on to this location in Location Controller.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


Closes this dialog and reverts the selected pcANYWHERE numbers.


Closes this dialog without reverting pcANYWHERE numbers.


If you want to revert your pcANYWHERE numbers back to non-TAPI format, select the numbers you want to revert and click OK.


If you want to revert your pcANYWHERE numbers back to non-TAPI format, select the numbers you want to revert and click OK.


If you want to revert your pcANYWHERE numbers back to non-TAPI format, select the numbers you want to revert and click OK.


Displays information about this conversion.


Displays information about this conversion.


Displays information about this conversion.


Displays information about this conversion.


Ensure the phone number is broken down properly into its various components.


Ensure the phone number is broken down properly into its various components.


Ensure the phone number is broken down properly into its various components.


Click this if you want to convert your pcANYWHERE phone numbers to standard Windows TAPI dialing.


Click this if you want to undo, or revert, pcANYWHERE phone numbers you have previously converted.


Specify whether you want to convert pcANYWHERE phone numbers to standard Windows TAPI format (dialing format).


Specify whether you want to convert pcANYWHERE phone numbers to standard Windows TAPI format (dialing format).


Displays information relevant to the selected tool.


Click this to display the System Check features.

Use the System Check feature to set up and run a series of diagnostic programs installed on your computer (including third party programs).


Click this to display the SpeedSave features.

Use SpeedSave to back up files to your network, to back up files to a floppy disk, or to download files you need for your trip.


Click this to display the Destination features.

Use the Destination feature to determine electrical and telephone adapter requirements for a specific location, before you get there.


Click this to display the Checklist features.

Use the Checklist feature to review a variety of guides (for example, hotels, airlines, rental car companies, and so on) provided with Before You Go. You can also set up your own Traveler's Checklist to help you remember all the things you need to do before you travel.


Closes Norton Before You Go.


Use Norton Before You Go to check your system, create backup files for important information, find out about your destination, and use a checklist to ensure you don't forget anything.


Displays a list of Norton diagnostic utilities installed on your computer. Check the programs that you want to run during the System Check routine.


Runs all "checked" programs in the list, in the order in which they appear.


Click this to add or remove items from the System Check routine.


Lists all files included in the selected backup profile. These are the files that Norton Before You Go backs up when you click Backup.


Click this to close this dialog.


In the drop-down list, click the name of the backup profile you want to use.

A backup profile includes a list of files you want to backup and the backup options you want to use.


Lists all files included in the selected backup profile. These are the files that Norton Before You Go backs up when you click Backup.


Click this to start the New Backup Profile wizard and to create a new backup profile.

A backup profile includes a list of files you want to backup and the backup options you want to use.


Deletes the selected backup profile.

A backup profile includes a list of files you want to backup and the backup options you want to use.


Click this to view or modify the properties of the selected backup profile.

A backup profile includes a list of files you want to backup and the backup options you want to use.


Click this to run the selected backup profile, create an archive .ZIP file, and store the archive in the specified location.

A backup profile includes a list of files you want to backup and the backup options you want to use.


Click this to restore previously backed-up files.

A backup profile includes a list of files you want to backup and the backup options you want to use.


Lists all files included in the selected backup profile. These are the files that Norton Before You Go backs up when you click Backup.


Click this to close this dialog.


The Checklist feature includes a variety of guides (for example, hotels, airlines, rental car companies, and so on) as well as a person travel checklist. In the drop-down list, click the guide you want to view.


Displays the contents of the selected guide or checklist. If a checklist contains a Web address, you can click the URL to try to connect directly to that Web site.


Click this to add a new item to the selected guide or checklist.


Click this to modify the selected item in the guide or checklist.


Removes the selected item from the guide or checklist.


Click this to print the selected guide or checklist.


The Checklist feature includes a variety of guides (for example, hotels, airlines, rental car companies, and so on) as well as a person travel checklist. In the drop-down list, click the guide you want to view.


In the drop-down list, click the name of the country you are planning to visit.


In the drop-down list, click the name of the country you are planning to visit.


In the drop-down list, click the name of the city you are planning to visit. If the city does not appear in the list, click the closest city. If all cities in the selected country use the same standards for equipment, <All Cities> appears in this list.


In the drop-down list, click the name of the city you are planning to visit. If the city does not appear in the list, click the closest city. If all cities in the selected country use the same standards for equipment, <All Cities> appears in this list.


Displays information about the electrical and telephone adapter requirements for this location. To connect to the TeleAdapt Web site to view or order this equipment, click the URL.


Click to start the New Location wizard and create a new location in Norton Location Controller based on this destination.


Click this to print the electrical and telephone requirements for this location.


Use this dialog to find out about the destination you are planning to visit.


Lists all programs included in the System Check routine.


Click this to add a program to the System Check routine.


Removes the selected program from the System Check routine.


Click this to view the properties of the selected program.


Closes the dialog and saves your changes.


Lists all programs included in the System Check routine.


Displays the name of the zip file used by this backup profile and the location where the zip file is archived. To specify another path and file name, type the necessary information in this field or click Browse to select it.


Click this to select a new location for this backup profile. When this dialog reappears, you can also change the name of the destination zip file.


Lists all files included in this backup profile. A check mark appears beside the files and folders included in the backup profile. To view the contents of a folder, click the plus sign (+) beside the drive letter.


Enable this option if you want to include subfolders in this backup profile. For example, if you select the directory C:\PROJECT in the Save To list and enable this option, Before You Go archives all files in C:\PROJECT, as well as the contents of all subfolders in C:\PROJECT.


Enable this option if you want to include program files in this backup profile (that is, files with the extension .EXE, .COM, .DLL, and .SYS). Depending on your requirements, you may only want to backup your personal data files (that is, files that are generated by a program). For example, if you are backing up your Microsoft Word directory, you may choose to back up only your Word documents—not Microsoft Word.


Enable this option if you want to compress files in this .ZIP archive.


Enable this option if you want to overwrite previous versions of files in an archive. For example, if you are backing up a proposal you have been working on each day, this option will overwrite yesterday's proposal with today's version.

Warning! If you are using Location Controller and you have enabled the time zone synchronization feature, be careful when backing up and restoring files with dates from other time zones.


Enable this option if you want Before You Go to alert you when SpeedSave is about to overwrite a file with the same name. We recommend you use this option in conjunction with the Delete Previous Backup File option in this dialog.


Closes this dialog and saves your changes.


Lists all files included in this backup profile. A check mark appears beside the files and folders included in the backup profile. To view the contents of a folder, click the plus sign (+) beside the drive letter.


Displays the name of the zip file used by this backup profile and the location where the zip file is archived. To specify another path and file name, type the necessary information in this field or click Browse to select it.


Displays the name of the current backup profile.


Displays the name of the current backup profile.


Use the options in this section to file-backup options for this backup profile.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Enable this option if you want Before You Go to alert you when SpeedSave is about to overwrite a file with the same name. We recommend you use this option in conjunction with the Delete Previous Backup File option in this dialog.


Closes this dialog without saving your changes.


Closes the dialog and saves your changes.


Closes the dialog without saving your changes.


Type a name for this new backup profile.


Type a name for this new backup profile.


Closes this message box.


Norton Mobile Essentials is saving the indicated file. Use the status indicator to monitor progress.


Norton Mobile Essentials is saving the indicated file. Use the status indicator to monitor progress.


Norton Mobile Essentials is saving the indicated file. Use the status indicator to monitor progress.


Closes this dialog and saves your changes.


Closes the dialog without saving your changes.


Enable this option if you want to include subfolders in this backup profile. For example, if you select the folder C:\PROJECT in the Save To list and enable this option, Norton Before You Go archives all files in C:\PROJECT, as well as the contents of all subfolders in C:\PROJECT.


Use the options in this section to specify instructions on how you want Before You Go to save files in this backup profile.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Enable this option if you want to compress files in this .ZIP archive.


Enable this option if you want to overwrite previous versions of files in an archive. For example, if you are using the SpeedSave feature to back up a proposal you have been working on each day, this option will overwrite yesterday's proposal with today's version.

Warning! If you are using Location Controller and you have enabled the time zone synchronization feature, be careful when backing up and restoring files with dates from other time zones.


Enable this option if you want Before You Go to alert you when SpeedSave is about to overwrite a file with the same name. We recommend you use this option in conjunction with the Delete Previous Backup File option in this dialog.


Enable this option if you want Before You Go to alert you when SpeedSave is about to overwrite a file with the same name. We recommend you use this option in conjunction with the Delete Previous Backup File option in this dialog.


Type the name of the program you want to add to the System Check routine.


Type the full path and file name of the program you want to add to the System Check routine. To select the program, click Browse.


Click this to select the program you want to add to the System Check routine.


Type the command line parameters in this field.


Closes the dialog and saves your changes.


Closes the dialog without saving your changes.


Type the full path and file name of the program you want to add to the System Check routine. To select the program, click Browse.


Type the command line parameters in this field.


Type the name of the program you want to add to the System Check routine.


Restores files according to the options specified.


Closes this dialog without saving the changes.


Use the options in this section to specify instructions for restoring files from a backup.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Click this option if you want to restore archived files to their original location on your computer. Remember that this option may cause Before You Go to overwrite files of the same name in the original location.

Warning! If you are using Location Controller and you have enabled the time zone synchronization feature, be careful when backing up and restoring files with dates from other time zones.


Click this option if you want to restore files in this archive to a location other than the original location. Use this option if you want to ensure you do not overwrite any files in the original location. Once the files have been extracted to another location on your computer, you can manually reconcile the differences and re-create the original directory.


Displays the location to which Before You Go extracts the files in this archive. To select another location, click the Browse button.


Click this to select the location for restoring the files in this backup.


Use the options in this section to specify which files you want to restore.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Click this option to restore only those files that are selected below.


Click this option to restore all files included in this backup profile (listed below).


Click this option to restore all files matching a certain criteria. Type the criteria in the field beside this option.


Type the criteria you want in this field. For example, to restore all Microsoft Word documents, type *.DOC in this field.


Enable this check box to prevent Before You Go from overwriting files that are newer than the files in the archive, or files that have not changed.


Lists all files included in the backup profile.


Enable this option if you want to keep the original file and folder structure for the files you restore.


Closes the dialog and saves your changes.


Closes the dialog without saving your changes.


Lists all files and folders in the selected directory.


Lists all directories of files that you can back up.


Lists all files and folders in the selected directory.


Lists all directories of files that you can back up.


Norton Mobile Essentials is scanning the listed file for viruses.


Displays the results of the scan.


Norton Mobile Essentials is scanning the listed file for viruses.


Norton Mobile Essentials is scanning the listed file for viruses.


Use this wizard to help you create a new backup profile.

Follow the instructions on your screen. For more information about a specific setting in this wizard, right click the appropriate setting and then click the What's This label that appears.


Use this wizard to help you create a new backup profile.

Follow the instructions on your screen. For more information about a specific setting in this wizard, right click the appropriate setting and then click the What's This label that appears.


Type a name for the backup profile.


Type a name for the backup profile.


Specify the types of files you want to include in this backup profile.


Specify the types of files you want to include in this backup profile.


Click this to include the contents of your personal documents folder (usually C:\MY DOCUMENTS).


Click this if you want to select the files and folders included in this backup profile.


Use the settings in this section to specify the types of files you want to back up.


Enable this option to include subfolders in this backup profile.


Enable this option to include program files in this backup profile.


Specify the types of files you want to include in this backup profile.


Specify where you want to store the archive that is created from this backup profile.


Specify where you want to store the archive that is created from this backup profile.


Click this to select the backup location.


Click this to save the archive file (.ZIP) on a floppy disk.


Click this to save this archive file (.ZIP file) on another drive on your computer or network.


In the drop-down list, click the appropriate path.


Closes the dialog and saves your changes.


Closes the dialog without saving your changes.


Lists all directories.


Select the files and folders you want to include in this backup profile. To select files, expand the folder by clicking the plus sign (+) and then check each item within the folder that you want to save.


Select the files and folders you want to include in this backup profile. To select files, expand the folder by clicking the plus sign (+) and then check each item within the folder that you want to save.


Closes the dialog and saves your changes.


Lists all items included in the selected checklist.


Click this to add a new item to this checklist.


Removes the selected item from this checklist.


Click this to view or modify the selected item.


Lists all items included in the selected checklist.


Displays the name of the selected item in the guide. To change the name, select the text in this field, and then type the new name. This is the name that appears in the guide list.


Displays a telephone number that is associated with this item. To change the telephone number, select the entry in this field, and then type the new telephone number. Remember to include the area code.


Displays a telephone number that is associated with this item. To change the telephone number, select the entry in this field, and then type the new telephone number. Remember to include the area code.


Displays a Web address (URL) that is associated with this item. To change the Web address, select the entry in this field, and then type the new address.

To ensure you have the correct Web address, test the URL in your Web browser and then copy and paste the URL into this field.


Displays a Web address (URL) that is associated with this item. To change the Web address, select the entry in this field, and then type the new address.

To ensure you have the correct Web address, test the URL in your Web browser and then copy and paste the URL into this field.


Closes the dialog and saves your changes.


Closes the dialog without saving your changes.


Displays the name of the selected item in the guide. To change the name, select the text in this field, and then type the new name. This is the name that appears in the guide list.


Displays a telephone number that is associated with this item. To change the telephone number, select the entry in this field, and then type the new telephone number. Remember to include the area code.


Displays a Web address (URL) that is associated with this item. To change the Web address, select the entry in this field, and then type the new address.

To ensure you have the correct Web address, test the URL in your Web browser and then copy and paste the URL into this field.


Type a name for this item. This is the name that appears in the checklist.


Type the full Internet Web address for this item. Use the following format:

http://www.symantec.com

To ensure you have the correct Web address, test the URL in your Web browser and then copy and paste the URL into this field.


Closes the dialog and saves your changes.


Closes the dialog without saving your changes.


Type the full Internet Web address for this item. Use the following format:

http://www.symantec.com

To ensure you have the correct Web address, test the URL in your Web browser and then copy and paste the URL into this field.


Type a name for this item. This is the name that appears in the checklist.


Type the full Internet Web address for this item. Use the following format:

http://www.symantec.com

To ensure you have the correct Web address, test the URL in your Web browser and then copy and paste the URL into this field.


Type the full Internet Web address for this item. Use the following format:

http://www.symantec.com

To ensure you have the correct Web address, test the URL in your Web browser and then copy and paste the URL into this field.


Type the full Internet Web address for this item. Use the following format:

http://www.symantec.com

To ensure you have the correct Web address, test the URL in your Web browser and then copy and paste the URL into this field.


Displays a list of files and folders included in this backup profile.


Displays a list of files and folders included in this backup profile.


Displays the name of the backup profile.


Displays the name of the backup profile.


Enable this option to run this backup profile when you click Finish.


Displays a list of files and folders included in this backup profile.


Displays a summary of the problem detected by Connection Doctor.


Click this for a complete diagnosis of the problem and step-by-step instructions on how to solve the problem.


Click this to ignore this problem and continue testing.


Click this to stop the test immediately.


Displays a summary of the problem detected by Connection Doctor.


In the drop-down list, click the test results you want to use for the comparison. This list contains all previously saved test results.


Displays a summary of the differences between the two tests. Click the first tab to see a comparison. Click the second tab to view the actual results from the previous test.


Displays a summary of the differences between the two tests. Click the first tab to see a comparison. Click the second tab to view the actual results from the previous test.


Displays a summary of the differences between the two tests. Click the first tab to see a comparison. Click the second tab to view the actual results from the previous test.


Displays a summary of the differences between the two tests. Click the first tab to see a comparison. Click the second tab to view the actual results from the previous test.


Displays a summary of the differences between the two tests. Click the first tab to see a comparison. Click the second tab to view the actual results from the previous test.


Displays a summary of the differences between the two tests. Click the first tab to see a comparison. Click the second tab to view the actual results from the previous test.


Displays a summary of the differences between the two tests. Click the first tab to see a comparison. Click the second tab to view the actual results from the previous test.


Displays a summary of the differences between the two tests. Click the first tab to see a comparison. Click the second tab to view the actual results from the previous test.


Closes this dialog.


Use this dialog to view the differences between two sets of test results, a previously saved set and your current test results. This may be helpful in troubleshooting your connection problems.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


In the drop-down list, click the test results you want to use for the comparison. This list contains all previously saved test results.


Closes this message box.


Displays all information that will be sent to the Symantec test computer during the Dialing test, if you enable the Send System Information checkbox.


Displays all information that will be sent to the Symantec test computer during the Dialing test, if you enable the Send System Information checkbox.


Displays all information that will be sent to the Symantec test computer during the dialing test, if you enable the Send System Information Check box.


Displays all information that will be sent to the Symantec test computer during the Dialing test, if you enable the Send System Information checkbox.


Stops the active test.


Starts the Interactive Troubleshooter. Use the Interactive Troubleshooter if you need to resolve modem problems.


Closes the Connection Doctor.


Click this to modify Connection Doctor options.


Lists all Norton Connection Doctor tests. The tests are divided into three categories: Computer, Modem, and Dialing.

While Norton Connection Doctor runs the test, status icons appear beside the tests to show you the outcome of the test. a magnifying glass indicates the test is in progress. A check mark indicates that the test was successful, an X indicates that the test failed. A circle with a slash through it indicates the test was canceled. A question mark indicates that there is more information that may or may not be problematic, depending on the nature of your connection problem. A small "i" with a circle around it indicates the status of the test.


Displays the status of the current tests.


Lists all Norton Connection Doctor tests. The tests are divided into three categories: Computer, Modem, and Dialing.

While Norton Connection Doctor runs the test, status icons appear beside the tests to show you the outcome of the test. a magnifying glass indicates the test is in progress. A check mark indicates that the test was successful, an X indicates that the test failed. A circle with a slash through it indicates the test was canceled. A question mark indicates that there is more information that may or may not be problematic, depending on the nature of your connection problem. A small "i" with a circle around it indicates the status of the test.


Click this to run all of the Connection Doctor tests. We recommend you use this option.


Click this to run all of the Connection Doctor computer tests.


Click this to run all of the Connection Doctor modem tests.


Click this to run all of the Connection Doctor dialing tests. The dialing test can connect to the Symantec test computer or any computer you specify and test the integrity of the connection.


Click this to compare your current test results with previously saved test results. This may be helpful in diagnosing what has changed in the meantime and what might be causing the problem.


Stops the testing process.


Starts the Norton Mobile Essentials Interactive Troubleshooter.

If you cannot resolve your connection problems using Connection Doctor, you can use the Interactive Troubleshooter to identify what might be causing your connection problem and to view step-by-step instructions for fixing the problem.


Click this to set Connection Doctor options.


Closes Connection Doctor.


Lists all Connection Doctor tests. The tests are divided into three categories: Computer, Modem, and Dialing. To view test results, click the plus sign (+) beside a test item. The list expands to show the test results.

While Norton Connection Doctor runs the test, status icons appear beside the test items to indicate the results. Each icon respresents a result or problem.


Norton Connection Doctor tests your computer for problems. The tests are divided into three categories: Computer, Modem, and Dialing. To view test results, click the plus sign (+) beside a test item. The list expands to show the test results.

While Norton Connection Doctor runs the test, status icons appear beside the test items to indicate the results. Each icon respresents a result or problem.


Norton Connection Doctor tests your computer for problems. The tests are divided into three categories: Computer, Modem, and Dialing. To view test results, click the plus sign (+) beside a test item. The list expands to show the test results.

While Norton Connection Doctor runs the test, status icons appear beside the test items to indicate the results. Each icon respresents a result or problem.


Displays status information.


Norton Connection Doctor tests your computer for problems. The tests are divided into three categories: Computer, Modem, and Dialing. To view test results, click the plus sign (+) beside a test item. The list expands to show the test results.

While Norton Connection Doctor runs the test, status icons appear beside the test items to indicate the results. Each icon respresents a result or problem.


Norton Connection Doctor tests your computer for problems. The tests are divided into three categories: Computer, Modem, and Dialing. To view test results, click the plus sign (+) beside a test item. The list expands to show the test results.

While Norton Connection Doctor runs the test, status icons appear beside the test items to indicate the results. Each icon respresents a result or problem.


Norton Connection Doctor tests your computer for problems. The tests are divided into three categories: Computer, Modem, and Dialing. To view test results, click the plus sign (+) beside a test item. The list expands to show the test results.

While Norton Connection Doctor runs the test, status icons appear beside the test items to indicate the results. Each icon respresents a result or problem.


Click this list and specify a previous set of test results to use for comparison.


Click this list and specify a previous set of test results to use for comparison.


Click this option if you do not want to compare your test results.


Enable this option if you do not want to be prompted to compare your test results each time you start the Connection Doctor.


Closes the dialog and saves your changes.


Closes the dialog without saving your changes.


Use this dialog to compare today's Connection Doctor test results with the results from a previous test. This may be helpful in troubleshooting your connection problems.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Use this dialog to compare today's Connection Doctor test results with the results from a previous test. This may be helpful in troubleshooting your connection problems.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Specify what you want the Connection Doctor to do with today's test results.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


In the drop-down list, click the modem that you want to use in the dialing test.


Closes this dialog and saves your changes. The online Dialing test starts when you click OK.


Closes this dialog without saving your changes. The online Dialing test does not start when you click Cancel. If you want to start the test, click OK.


Click this option to use the Symantec test computer in the dialing tests.


Click this option to use the test computer you specify.


In the drop-down list, click the country in which the test computer resides.


Type the area code for the test computer's modem phone number.


Type the local phone number for the test computer's modem line.


In the drop-down list, click the Symantec test computer that you want to use. To minimize toll costs, we recommend that you pick the Symantec test computer nearest you.


In the drop-down list, click the Symantec test computer that you want to use. To minimize toll costs, we recommend that you pick the Symantec test computer nearest you.


Enable this option if you want Connection Doctor to send your system information with the test. To view the information that will be sent, click Details. This option is available only for the Symantec test computers.


Click this to view the information that Connection Doctor sends to the Symantec test computer when you enable Send System Information.


Connection Doctor tests for dialing problems by dialing a "test number". Use this dialog to specify how you want the Connection Doctor to test for dialing problems.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


In the drop-down list, click the modem that you want to use in the dialing test.


Use the options in this section to specify the test computer you want to use during dialing tests.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


In the drop-down list, click the country in which the test computer resides.


In the field, click the area code for the test computer's modem phone number.


In the field, type the local number for the test computer's modem phone number.


Click this option to use the Symantec test computer in the dialing tests. Using the Symantec test computers offers more features, such as testing for upload and download data quality. If you use an alternate test computer, the dialing test disconnects as soon as the other end answers.


Click this option to use another test computer that you specify.


In the drop-down list, click the Symantec test computer that you want to use. To minimize toll costs, we recommend that you pick the Symantec test computer located nearest you.


In the drop-down list, click the Symantec test computer that you want to use. To minimize toll costs, we recommend that you pick the Symantec test computer located nearest you.


In the drop-down list, click the country in which the test computer resides.


In the drop-down list, click the country in which the test computer resides.


In the field, click the area code for the test computer's modem phone number.


Type the area code for the test computer's modem phone number.


In the field, type the local number for the test computer's modem phone number.


Type the local phone number for the test computer's modem line.


In the drop-down list, click the saved test results you want to compare to. We recommend you use a Benchmark set of results.


Enable this option if you want to confirm this information each time the Connection Doctor starts.


Enable this option if you want to be prompted to save the test results each time you exit the Connection Doctor.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


Use the options in this section to specify the test computer you wan to use during dialing tests.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Use this section to specify how you want to compare the results of this test.

For more information about a specific setting, click the What's This button [image] at the top of this dialog and then click the particular setting.


In the drop-down list, click the saved test results you want to compare to. We recommend you use a Benchmark set of results.


Displays important information about the task you are trying to perform. Follow the instructions on your screen.


Displays important information about the task you are trying to perform. Follow the instructions on your screen.


Click this option if your computer is operating problem free and you are not experiencing connection problems. The Connection Doctor will use these test results as a baseline against future tests.


Click this option to specify a name for the results of this test. We recommend you use the date and time of the test as the name.


Type a name for these test results. We recommend you use the date and time as the name.


Click this option if you do not want to save these test results.


Enable this option if you want Connection Doctor to prompt you to save test results after each testing session.


Closes the dialog and saves your changes.


Closes the dialog without saving your changes.


Use this dialog to save the results of today's Connection Doctor tests. The Connection Doctor saves the results in a .BMK file in your Norton Mobile Essentials installation folder (in the DATA subfolder).

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Use this dialog to save the results of today's Connection Doctor tests. The Connection Doctor saves the results in a .BMK file in your Norton Mobile Essentials installation folder (in the DATA subfolder).

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Use the options in this section to specify how you want to save the test results.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Closes this dialog.


Closes this dialog without saving your changes.


Closes Norton Mobile Essentials.


Starts the Before You Go tool.

Before you leave on a trip, use the Before You Go tool to help you prepare your laptop for connecting remotely. If you spend the time preparing your computer and your files for traveling, you will avoid problems caused by forgetting the documents you need, falling prey to viruses that sabotage your system, encountering incompatible phone and electrical outlets, and so on.


Displays the Modem Properties dialog from the Windows Control Panel.


Starts the Norton Location Controller tool.

 Location Controller tool is like preventative medicine for your laptop because it works by preventing connection problems before they occur. When you arrive at your destination, use Location Controller to set up a location that synchronizes your computer dialing instructions, printer settings, network connections, and so on.


Click this to change your current location.


Starts the Before You Go tool.

Before You Go can save you time when you are getting ready to travel with your laptop. By consolidating and streamlining common pre-travel tasks, you can get out the door faster and ensure you haven't forgotten anything.


Opens the Norton Mobile Essentials online help.

Use the online help to find information about how to use the Norton Mobile Essentials tools.


Starts the Norton Mobile Essentials Interactive Troubleshooter.

If you cannot resolve your connection problems using Connection Doctor, you can use the Interactive Troubleshooter to


Lists all locations that you have set up in Location Controller. If this is the first time you are using Location Controller, this list contains only the Default Location.

To specify your current location, click it in the drop-down list. To create a new location, click New.


Lists all locations that you have set up in Location Controller. If this is the first time you are using Location Controller, this list contains only the Default Location.

To specify your current location, click it in the drop-down list. To create a new location, click New.


Lists all locations that you have set up in Location Controller. If this is the first time you are using Location Controller, this list contains only the Default Location.

To specify your current location, click it in the drop-down list. To create a new location, click New.


Click this to start the New Location wizard and set up a new location in Location Controller.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


Use this wizard to help you create a new location in Location Controller.

For more information about a specific setting on this panel, right click the appropriate setting and then click the What's This label that appears.


Use this wizard to help you create a new location in Location Controller.

For more information about a specific setting on this panel, right click the appropriate setting and then click the What's This label that appears.


Use this wizard to help you create a new location in Location Controller.

For more information about a specific setting on this panel, right click the appropriate setting and then click the What's This label that appears.


Type a name for the new location.


Type a name for the new location.


Use the options in this section to specify what type of settings you want to include in this location. If you set up only a few of these settings, you can add other settings at any time by modifying the location properties.

For more information about a specific setting in this dialog, click the What's This button [image] at the top of this dialog and then click the particular setting.


Enable this option to set up dialing instructions for this location.

Note: Any dialing settings you set up for this location are used only when the communications program you are using uses the Windows TAPI dialing standard.


Enable this option to set up a default printer for this location.


Enable this option to specify the network connections for this location.


Enable this option to create a StartUp group for the location. Programs and documents in the StartUp group open automatically when you are at this location.


Enable this option to adjust the Windows clock setting to the local time zone for this location.


Enable this option to set up a default Dial-Up Networking connection for this location.


Use the options in this section to help Location Controller identify your geographical location. Location Controller uses this information to determine how to dial domestic long distance numbers and international numbers when you are at this location.

For more information about a specific setting in this section, click the What's This button [image] at the top of this dialog and then click the appropriate setting.


Type the area code (or routing code) for this location. The area code is bolded in the examples below.

North American number:	1-987-555-1234

International number:	30-1-555-6789


Type the area code (or routing code) for this location. The area code is bolded in the examples below.

North American number:	1-987-555-1234

International number:	30-1-555-6789


In the drop-down list, click the country in which this location resides. Based on the country you select, Location Controller determines the country code for this location.


In the drop-down list, click the country in which this location resides. Based on the country you select, Location Controller determines the country code for this location.


Use the options in this section to tell Location Controller how to dial numbers when you are at this location.

For more information about a specific setting in this section, click the What's This button [image] at the top of this dialog and then click the appropriate setting.


Type the number you must dial to access an outside line for local calls when you are at this location. For example, many hotel telephone systems require you to dial an "8" to access an outside line to make a local call.

Follow the number with either a comma (,) or a "W". A comma instructs the modem to pause for a length of time before dialing the number. For most modems, this is two seconds. A "W" instructs the modem to wait until it receives a dial tone. Some modems do not support the "W" command, so check your modem documentation before using that command. If your modem does not support the "W" command, use one comma for each two-second interval you want to wait.


Type the number you must dial to access an outside line for local calls when you are at this location. For example, many hotel telephone systems require you to dial an "8" to access an outside line to make a local call.

Follow the number with either a comma (,) or a "W". A comma instructs the modem to pause for a length of time before dialing the number. For most modems, this is two seconds. A "W" instructs the modem to wait until it receives a dial tone. Some modems do not support the "W" command, so check your modem documentation before using that command. If your modem does not support the "W" command, use one comma for each two-second interval you want to wait.


Type the number you must dial to access an outside line for local calls when you are at this location. Follow the number with either a comma (,) or a "W". A comma instructs the modem to pause for a length of time before dialing the number. For most modems, this is two seconds. A "W" instructs the modem to wait until it receives a dial tone.

For example, many hotel telephone systems require you to dial an "8" to access an outside line to make a local call.


Type the number you must dial to access an outside line for long distance calls when you are at this location. For example, many hotel telephone systems require you to dial an "9" to access an outside line to make a long distance call.

Follow the number with either a comma (,) or a "W". A comma instructs the modem to pause for a length of time before dialing the number. For most modems, this is two seconds. A "W" instructs the modem to wait until it receives a dial tone. Some modems do not support the "W" command, so check your modem documentation before using that command. If your modem does not support the "W" command, use one comma for each two-second interval you want to wait.


Type the number you must dial to access an outside line for long distance calls when you are at this location. For example, many hotel telephone systems require you to dial an "9" to access an outside line to make a long distance call.

Follow the number with either a comma (,) or a "W". A comma instructs the modem to pause for a length of time before dialing the number. For most modems, this is two seconds. A "W" instructs the modem to wait until it receives a dial tone. Some modems do not support the "W" command, so check your modem documentation before using that command. If your modem does not support the "W" command, use one comma for each two-second interval you want to wait.


Use this dialog to tell Location Controller how to dial phone numbers when you are at this location.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Use this dialog to tell Location Controller how to dial phone numbers when you are at this location.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Enable this if you want to charge calls made from this location to your calling card. If you have already set up a calling card in Location Controller, its name appears to the right of this field. If you have not set up a calling card, Location Controller prompts you to do so when you enable this check box.

To use a calling card other than the one listed here, click Change.


Displays the name of the calling card that Location Controller will charge calls to. If this area appears blank, there are no calling cards set up in Location Controller. To set up a calling card or to select the calling card you want to use, click Change.


Click this to select the calling card you want to use from this location or to set up a calling card.


Enable this option if the phone line you will be using from this location uses a call waiting service.

Call waiting is a service provided by many phone companies. When you are speaking on the phone, this service notifies you of another incoming call with a special call waiting sound (usually a "beep"). You can choose to put your current call on hold to speak to the other caller, or you can continue your discussion and let the caller call back. This service may interrupt calls you make from this location.


Specify the dial prefix required to disable call waiting at this location. Type the prefix in the field or click it in the drop-down list. In North America, you can disable call waiting with the prefix *70 (that is, star 70). If you need assistance in determining the appropriate prefix, contact the local phone company.


Specify the dial prefix required to disable call waiting at this location. Type the prefix in the field or click it in the drop-down list. In North America, you can disable call waiting with the prefix *70 (that is, star 70). If you need assistance in determining the appropriate prefix, contact the local phone company.


Specify whether the phone line at this location uses touch tone dialing (DTMF) or pulse dialing. If you are not sure, check with the person who is responsible for the telephone system at this location (for example, the system administrator or the person at the hotel front desk).

For more information about a specific setting in this section, click the What's This button [image] at the top of this dialog and then click the appropriate setting.


Click this option if the phone line at this location uses touch tone dialing (DTMF). If you are not sure, check with the person who is responsible for the telephone system at this location (for example, the system administrator or the person at the hotel front desk).


Click this if the phone line at this location uses pulse dialing. If you are not sure, check with the person who is responsible for the telephone system at this location (for example, the system administrator or the person at the hotel front desk).


Use this dialog to specify which printer you want to use at this location. This feature minimizes the amount of re-configuration required to print from different locations by switching the default printer setting based on your current location.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Use this dialog to specify which printer you want to use at this location. This feature minimizes the amount of re-configuration required to print from different locations by switching the default printer setting based on your current location.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


In this drop-down list, click the printer you want to use at this location. If the printer you want to use does not appear in the list, click Add. To modify printer options, click the appropriate printer in the list and then click Properties.


In this drop-down list, click the printer you want to use at this location. If the printer you want to use does not appear in the list, click Add. To modify printer options, click the appropriate printer in the list and then click Properties.


Click this to install a new printer on your system.


Click this to remove the selected printer from your system.


Click this to modify options for the selected printer.


Use this dialog to specify the time zone setting for this location. Use this feature to automatically adjust your computer time settings based on your current location.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Use this dialog to specify the time zone setting for this location. Use this feature to automatically adjust your computer time settings based on your current location.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Enable this option if you want to synchronize the Windows clock with this location. This will update the Windows clock setting displayed in the Windows taskbar and the save time and date stamped on all files you save while you are at this location.


In the drop-down list, click the appropriate time zone.


In the drop-down list, click the appropriate time zone.


Use this dialog to specify which programs you want to start automatically when you log onto this location. This feature allows you to configure a Location Controller StartUp group based on your current location. The programs and documents in this group start in addition to those in your Windows StartUp group. Using this feature does not affect any settings in your Windows StartUp group.

This feature is useful, for example, if you typically work with the same documents or programs when you are at the office, but you do not need to use the same documents or programs when you are traveling.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Use this dialog to specify which programs you want to start automatically when you log onto this location. This feature allows you to configure a Location Controller StartUp group based on your current location. The programs and documents in this group start in addition to those in your Windows StartUp group. Using this feature does not affect any settings in your Windows StartUp group.

This feature is useful, for example, if you typically work with the same documents or programs when you are at the office, but you do not need to use the same documents or programs when you are traveling.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Lists all programs that will be added to your Location Controller StartUp group for this location. Each time you log onto this location, Location Controller starts these programs automatically.


Lists all programs that will be added to your StartUp group for this location. Each time you log onto this location, Location Controller starts these programs automatically.


Click this to add a program or document to the StartUp group for this location.


Removes the selected program or document from the StartUp group for this location.


Click this to change the properties for the selected StartUp item.


Type a name for this item. The name you type appears as the program shortcut name in the StartUp group for this location.


Type a name for this item. The name you type appears as the program or document shortcut name in the StartUp group for this location.


Type the path and file name that Location Controller needs to run to start this program. To select the path and file name, click Browse.


Type the path and file name that Location Controller needs to run to start this program or document. To select the path and file name, click Browse.


Click this to select the program or document you want to run.


In this field, type any command line parameters that you want added to the executable command when Location Controller runs this program or opens this document. For example, if you want to start Microsoft Excel and open a filed called MY SALES.XLS in your MY DOCUMENTS folder, type the following in this field.

- <path>\MY DOCUMENTS\MY SALES.XLS

Tip: Entering command line parameters can be tricky. We recommend that you test the command line parameter you enter in this field to make sure it works.


In this field, type any command line parameters that you want added to the executable command when Location Controller runs this program. For example, if you want to start Microsoft Excel and open a filed called MY SALES.XLS in your MY DOCUMENTS folder, type the following in this field.

- <path>\MY DOCUMENTS\MY SALES.XLS

Tip: Entering command line parameters can be tricky. We recommend that you test the command line parameter you enter in this field to make sure it works.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


Use this dialog to specify which network drives you want to connect to when you log on to this location. This feature allows you to configure your network login script based on your current location. Use this feature if you connect to different network drives depending on where you are located. For example, when you are at the office you connect to the drive containing your email system post office, when you are away from the office this connection always fails.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Use this dialog to specify which network drives you want to connect to when you log on to this location. This feature allows you to configure your network login script based on your current location. Use this feature if you connect to different network drives depending on where you are located. For example, when you are at the office you connect to the drive containing your email system post office, when you are away from the office this connection always fails.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Lists all network drives that Location Controller will connect to when you log onto this location.


Lists all network drives that Location Controller will connect to when you log onto this location.


Click this to add a new network drive to your network login script for this location.


Removes the selected network connection from your network logon script for this location.


Click this to modify the properties of the selected network connection.


Enable this option if you want to log on to a Windows NT domain from this location. Type the name of the domain in the adjacent field.


Type the name of the Windows NT domain that you want to log on to from this location.


Enable this option if you want to log on to a Novell server from this location. Type the name of the Novell server in the adjacent field.


Type the name of the Novell Preferred Server you want to log on to from this location.


Lists all locations that you have set up in Location Controller. If this is the first time you are using Location Controller, this list contains only the Default location.

To specify your current location, click it in the drop-down list and then click the appropriate location. To create a new location, click New.


Lists all locations that you have set up in Location Controller. If this is the first time you are using Location Controller, this list contains only the Default location.

To specify your current location, click it in the drop-down list and then click the appropriate location. To create a new location, click New.


Lists all locations that you have set up in Location Controller. If this is the first time you are using Location Controller, this list contains only the Default location.

To specify your current location, click it in the drop-down list. To create a new location, click New.


Lists all locations that you have set up in Location Controller. If this is the first time you are using Location Controller, this list contains only the Default location.

To specify your current location, click it in the drop-down list and then click the appropriate location. To create a new location, click New.


Click this to start the New Location wizard and set up a new location in Location Controller.


Removes the current location from the location list. You cannot remove the Default Location.


In the drop-down list, click a drive letter for this network connection. Choose a letter that is not already in use by another connection on your network. If you choose a drive letter that is already in use, Location Controller will not connect to this drive properly.


In the drop-down list, click a drive letter for this network connection. Choose a letter that is not already in use by another connection on your network. If you choose a drive letter that is already in use, Location Controller will not connect to this drive properly.


In the field, type that path to the network drive you want to connect to. To select the path, click Browse.


In the field, type that path to the network drive you want to connect to. To select the path, click Browse.


Click this to select the network path you want to connect to.


Type the user name you want to use to log on to this network drive.


Type the user name you want to use to log on to this network drive.


Closes the dialog and saves your changes.


Closes the dialog without saving your changes.


In the drop-down list, click the calling card you want to use for this location. This list includes most popular calling cards.


In the drop-down list, click the calling card you want to use for this location. This list includes most popular calling cards.


Type your calling card Personal Identification Number (PIN) number. For security purposes, your PIN number appears on the screen as asterisks. If you make a mistake, erase the entry and start again.


Type your calling card Personal Identification Number (PIN) number. For security purposes, your PIN number appears on the screen as asterisks. If you make a mistake, erase the entry and start again.


Click this to set up a new calling card definition.


Removes the selected calling card definition.


Click this to specify the dial sequence required to charge domestic long distance numbers to this calling card.


Click this to specify the dial sequence required to charge international long distance numbers to this calling card.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


Use the settings in this dialog to tell Location Controller your current geographical location. This information is used by Location Controller to dial properly.

For more information about a specific setting on this panel, right click the appropriate setting and then click the What's This label that appears.


Use the settings in this dialog to tell Location Controller your current geographical location. This information is used by Location Controller to dial properly.

For more information about a specific setting on this panel, right click the appropriate setting and then click the What's This label that appears.


In the drop-down list, click the country in which this location resides.


In the drop-down list, click the name of the city for this location. If the city does not appear in the list, click the closest city. In the drop-down list, click the country in which this location resides.


In the drop-down list, click the name of the city for this location. If the city does not appear in the list, click the closest city.


In the drop-down list, click the name of the city for this location. If the city does not appear in the list, click the closest city.


In the drop-down list, click the area code for this location.


In the drop-down list, click the area code for this location.


In the drop-down list, click the time zone for this location.


In the drop-down list, click the time zone for this location.


Location Controller automatically synchronizes dialing settings between all programs that use the Windows TAPI dialing standards. However, not all communications programs use Windows TAPI dialing standards. Use this dialog to synchronize location settings in non-TAPI communications programs you have installed on your computer.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Location Controller automatically synchronizes dialing settings between all programs that use the Windows TAPI dialing standards. However, not all communications programs use Windows TAPI dialing standards. Use this dialog to synchronize location settings in non-TAPI communications programs you have installed on your computer.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Lists all non-TAPI communications programs for which Location Controller will synchronize location settings.


Click this to add a new program to the list. When you add a program to the list, Location Controller will use the dialing settings you specify.

For example, if you synchronize your "office" location in WinFax, Location Controller will automatically switch the WinFax location setting to "office" whenever you log on to this location, regardless of the last location you used in WinFax. Synchronizing your non-TAPI programs with Location Controller saves you the time of manually switching locations and dialing settings in multiple programs.


Removes the selected program from the list.


Click this to view or modify the synchronization properties for the selected program.


Location Controller automatically synchronizes dialing settings between all programs that use the Windows TAPI dialing standards. However, not all communications programs use Windows TAPI dialing standards. Use this dialog to synchronize location settings in non-TAPI communications programs you have installed on your computer.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Starts the Before You Go tool.

Before You Go can save you time when you are getting ready to travel with your laptop. By consolidating and streamlining common pre-travel tasks, you can get out the door faster and ensure you haven't forgotten anything.


Starts Location Controller tool.

Location Controller automatically adjusts your computer settings to your new location. If you travel frequently, you can use Location Controller to conveniently change all your settings with one click. And if you plan on returning to a destination, you can save the location for future use.


Starts the Connection Doctor tool.

Connection Doctor helps you troubleshoot problems when you cannot connect. Use Connection Doctor to run automatic tests that diagnose the problem and display step-by-step solutions.


Displays the Modem Properties dialog from the Windows control panel.


Starts the LiveUpdate program.

Use the LiveUpdate program to download upgrades to the Norton Mobile Essentials software.


Starts the Norton Mobile Essentials Interactive Troubleshooter.

If you cannot resolve your connection problems using Connection Doctor, you can use the Interactive Troubleshooter to identify what might be causing your connection problem and to view step-by-step instructions for fixing the problem.


Opens the Norton Mobile Essentials online help.

Use the online help to find information about how to use the Norton Mobile Essentials tools.


Displays the Norton Port Monitor tool.

Use Port Monitor to obtain the status of the communications ports on your computer.


Closes this dialog.


Each row in this dialog specifies a component in the dial string. Enter the appropriate information and then proceed to the next row.

For more information about a specific setting in each row, click the [image] button at the top of the dialog and then click the appropriate setting.


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


If the option you specified in the drop-down list to the left requires you to specify a series of digits, this field is enabled. Enter the appropriate digits, and then specify a wait option, to the right.


Specify a wait option for the digits or dial sequence components specified on this row, and then proceed to the next row, if necessary.


Specify a wait option for the digits or dial sequence components specified on this row, and then proceed to the next row, if necessary.


Each row in this dialog specifies a component in the dial string. Enter the appropriate information and then proceed to the next row.

For more information about a specific setting in each row, click the [image] button at the top of the dialog and then click the appropriate setting.


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


If the option you specified in the drop-down list to the left requires you to specify a series of digits, this field is enabled. Enter the appropriate digits, and then specify a wait option, to the right.


Specify a wait option for the digits or dial sequence components specified on this row, and then proceed to the next row, if necessary.


Specify a wait option for the digits or dial sequence components specified on this row, and then proceed to the next row, if necessary.


Each row in this dialog specifies a component in the dial string. Enter the appropriate information and then proceed to the next row.

For more information about a specific setting in each row, click the [image] button at the top of the dialog and then click the appropriate setting.


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


If the option you specified in the drop-down list to the left requires you to specify a series of digits, this field is enabled. Enter the appropriate digits, and then specify a wait option, to the right.


Specify a wait option for the digits or dial sequence components specified on this row, and then proceed to the next row, if necessary.


Specify a wait option for the digits or dial sequence components specified on this row, and then proceed to the next row, if necessary.


Each row in this dialog specifies a component in the dial string. Enter the appropriate information and then proceed to the next row.

For more information about a specific setting in each row, click the [image] button at the top of the dialog and then click the appropriate setting.


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


If the option you specified in the drop-down list to the left requires you to specify a series of digits, this field is enabled. Enter the appropriate digits, and then specify a wait option, to the right.


Specify a wait option for the digits or dial sequence components specified on this row, and then proceed to the next row, if necessary.


Specify a wait option for the digits or dial sequence components specified on this row, and then proceed to the next row, if necessary.


Each row in this dialog specifies a component in the dial string. Enter the appropriate information and then proceed to the next row.

For more information about a specific setting in each row, click the [image] button at the top of the dialog and then click the appropriate setting.


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


If the option you specified in the drop-down list to the left requires you to specify a series of digits, this field is enabled. Enter the appropriate digits, and then specify a wait option, to the right.


Specify a wait option for the digits or dial sequence components specified on this row, and then proceed to the next row, if necessary.


Specify a wait option for the digits or dial sequence components specified on this row, and then proceed to the next row, if necessary.


Each row in this dialog specifies a component in the dial string. Enter the appropriate information and then proceed to the next row.

For more information about a specific setting in each row, click the [image] button at the top of the dialog and then click the appropriate setting.


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


If the option you specified in the drop-down list to the left requires you to specify a series of digits, this field is enabled. Enter the appropriate digits, and then specify a wait option, to the right.


Specify a wait option for the digits or dial sequence components specified on this row, and then proceed to the next row, if necessary.


Specify a wait option for the digits or dial sequence components specified on this row, and then proceed to the next row, if necessary.


Each row in this dialog specifies a component in the dial string. Enter the appropriate information and then proceed to the next row.

For more information about a specific setting in each row, click the [image] button at the top of the dialog and then click the appropriate setting.


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


If the option you specified in the drop-down list to the left requires you to specify a series of digits, this field is enabled. Enter the appropriate digits, and then specify a wait option, to the right.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


Type a name for the new calling card definition. Typically, the name should be the same as the actual calling card you are setting up.


Type a name for the new calling card definition. Typically, the name should be the same as the actual calling card you are setting up.


Closes the dialog and saves your changes.


Closes the dialog without saving your changes.


Closes this dialog and saves your changes.


Closes the dialog without saving your changes.


Location Controller checks your computer for installed communications programs and then determines which communications programs support location synchronization. All programs that you can synchronize locations with appear in the list. To add a program to your synchronization list, click it and then click OK.


Location Controller automatically synchronizes dialing settings between all programs that use the Windows TAPI dialing standards. However, not all communications programs use Windows TAPI dialing standards. Use this dialog to select the which non-TAPI communications programs you want to synchronize with Location Controller.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Closes this dialog and saves any changes you have made.


Use this dialog to set up a default location.


Use this dialog to set up a default location.


In the drop-down list, click the country for this location.


In the drop-down list, click the country for this location.


Type the area code for this location.


Type the area code for this location.


Type the prefix required to obtain an outside line for local calls.


Type the prefix required to obtain an outside line for local calls.


Specify what type of phone line you use at this location, either touch tone dialing (DTMF) or pulse dialing.


Click this if the phone line you are using at this location is a touch tone line.


Click this if the phone line you are using at this location is a pulse tone line.


Use this dialog to tell Location Controller which Dial-Up Networking connection to use when you are at this location.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Use this dialog to tell Location Controller which Dial-Up Networking connection to use when you are at this location.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


In the list, click the Dial-Up Networking Connection you want to use at this location. If the connection you want to use does not appear in the list, click Add. To adjust the connection options, click the connection in the list and then click Properties.


In the list, click the Dial-Up Networking Connection you want to use at this location. If the connection you want to use does not appear in the list, click Add. To adjust connection options, click the appropriate connection in the list and then click Properties.


Click this to create a new Dial-Up Networking connection.


Click this to delete the selected connection.


Click this to modify options for the selected connection.


Enable this option to display a Windows Desktop shortcut for the selected connection when you are at this location.


Enable this option to use the selected connection when starting Internet Explorer from this location.


Enable this option to use the selected connection when starting Internet Explorer from this location.


Displays the network connection set up for this location.


Closes this dialog without saving your changes.


Displays the network connection set up for this location.


Type your network username and password in the appropriate fields.


Type your network password here.


Glossary of terms

Click the first letter of the word you want defined.

Symbols

  16-bit program

  32-bit program

A

  ACT!

  Address

  Alias

  American Standard Code for Information Interchange (ASCII)

  API

  application

  Application Programming Interface (API)

  ASCII

  attachment

  audio file

  automatic receive

B

  backup

  backup profile

  baud

  BFT

  binary

  binary file

  Binary File Transfer (BFT)

  bit

  bitmap

  Bits Per Second (BPS)

  .BMP

  buffer

  bulletin board system (BBS)

  busy signal

  byte

C

  call answer

  call discrimination

  call progress

  call screening

  Call Waiting service

  Caller ID service

  Calling Station Identifier (CSID)

  Carrier Detect (CD) signal

  CAS

  CD signal

  cellular

  Class 1

  Class 2 / Class 2.0

  COM port

  Communicating Applications Specification (CAS)

  compression

  COMREC

  conventional memory

  cover page

  CSID

D

  Data Carrier Detect (DCD) signal

  Data Terminal Ready (DTR) signal

  database

  dBASE

  DCD

  DCN

  DCS

  deep sleep mode

  default

  device

  dial prefix

  dial sequence

  dial suffix

  dial tone

  directory

  Distinctive Ring service

  distributed network

  DOS High Memory (UMB)

  driver

  DTMF

  DTR

  Dual Tone Multiple Frequency (DTMF)

E

  ECM

  electronic mail

  email

  email system

  EMS

  encrypt

  EOF

  EOM

  EOP

  Error Correction Mode (ECM)

  ethernet

  Expanded Memory (EMS)

  export

F

  fax

  fax header

  fax image

  fax modem

  fax station

  file association

  firmware

  flow control

  folder

  font

  forward

  FTT

G

  greeting

  group

  Group 3

H

  handset

  header

I

  I/O

  import

  .INF files

  interface

  Internet

  Internetwork Packet eXchange (IPX)

  Interrupt Request (IRQ)

  IPX

  IRQ

J

  justify

K

There are no glossary terms beginning with the letter “K”.

L

  LAN

  laptop computer

  local modem

  location

M

  MAPI

  Memory Resident Program (TSR)

  Message Handling System (MHS)

  MH

  MHS

  MMR

  modem

  modem driver

  Modified Huffman (MH) compression

  Modified Modified Reed (MMR) compression

  Modified Reed (MR) compression

  MPS

  multimedia

  MR

N

  NASI

  NCSI

  negotiating

  NetBIOS/NetBEUI

  NetWare

  network

  Network Asynchronous Services Interface (NASI)

  Network Communications Services Interface (NCSI)

  network device

  network login

  network operating system

  node

  Norton Mobile Essentials

  Norton Utilities

  Norton AntiVirus

  notebook computer

  Novell

O

  Object Linking and Embedding (OLE)

  OLE

P

  patch

  PBX

  pcANYWHERE

  peer-to-peer network

  Personal Identification Number (PIN)

  Personal Information Controller (PIM)

  phonebook

  pica

  PIM

  PIN

  pixel

  plug and play

  port

  prefix

  PRI-Q

  Private Branch Exchange (PBX)

  program

  protocols

  proxy server

  pulse dialing

Q

There are no glossary terms beginning with the letter “Q”.

R

  RAM

  Random Access Memory (RAM)

  registry

  remote station

  response received (RSPEC)

  Rich Text Format (.RTF)

  right click

  right click menu

  RSPEC

  .RTF

S

  scanner

  server

  sound card

  speaker phone

  StartUp group

  station

  status bar

  subfolder

  suffix

  system files

T

  Tagged Information File Format (.TIFF)

  TalkWorks

  TAPI

  TCF

  TCP/IP

  telephony

  Telephony Application Program Interface (TAPI)

  Terminate and Stay Resident Program (TSR)

  .TIF

  Token Ring

  touch tone dialing

  training

  training check (TCF)

  Transmission Control Protocol/Internet Protocol (TCP/IP)

  TSR

  Twain

U

  UMB

  Unimodem

  upgrade

V

  Vendor Independent Messaging (VIM)

  VIM

  voice messaging

  voice modem

  volume control

W

  .WAV

  wave file (.WAV)

  Windows NT

  WinFax PRO

  World Wide Web (WWW)

X

There are no glossary terms beginning with the letter “X”.

Y

There are no glossary terms beginning with the letter “Y”.

Z

There are no glossary terms beginning with the letter “Z”.


ACT!

ACT! is the best-selling contact management software application from Symantec. It is used by professionals whose days revolve around their business contacts. ACT! helps individuals and workgroups to manage their business relationships more effectively and to increase their personal and team productivity. ACT! is the market leader in contact management, with over 1,000,000 users worldwide.


address

The delivery address of the individual to whom you are sending a message. Depending on the program, the address may be a name, a postal address, a voice number, a fax number, a pager number, an email address, or a Web page.


alias

An alternate name or address.

Typically, aliases are used in email address books. When you add an entry to your email address book, you can often specify the recipient’s name (alias) as well as the recipient’s email address. This allows you to address messages by typing the recipient’s name (for example, Antonio Andrande) instead of their email address (for example, aandrande@abc.com). When you send the message, your email system reads the alias and replaces it with the appropriate email address.


American Standard Code for Information Interchange (ASCII)

A standard code consisting of 7 data bits (or binary values) per character. Letters, numbers, and special characters (for example, $,ÿ,#, %) are represented by different ASCII codes. The ASCII character set represents 96 printable characters and 32 non-printable control characters.


Application Program Interface (API)

A set of computer routines provided with a program that act as an interface with which other programs can communicate.


attachment

Any document that is sent as a message or a component of a message.


audio file

A digital sound file often stored in .WAV format.


automatic receive

A feature for automatically answering incoming calls. Using this feature, you can receive messages while you are working in other programs or when you are away from your computer.


backup

A copy of a program or data file made for protection in case the original is destroyed.


baud

A unit of transmission speed. The speed in baud represents the number of discrete signaling elements transmitted in one second.


binary

A numbering system that is used by computers for data storage. Binary numbers are stored as a series of 0s and 1s. Each 0 or 1 is referred to as a bit.


binary file

A file containing data in binary format. This term is usually used for files containing codes that are not part of the ASCII set.


Binary File Transfer (BFT)

A type of fax communication used to send actual data files to a recipient instead of fax image files. To send binary files instead of fax images, your fax device, hardware, and modem must support it.


bit

An abbreviation for binary digit. The smallest unit of information used by computer systems. A bit is either “on” or “off” and represents the values 1 or 0, respectively.

A series of 8 bits is called a byte. ASCII characters are represented as one byte.


bitmap (.BMP)

1	An image formed by patterns of small screen dots (pixels).

2	A Windows graphics file format (.BMP).


Bits Per Second (BPS)

A measure of data transmission speed.


buffer

A device for temporary data storage.


bulletin board system (BBS)

A modem equipped computer system that allows dial-up users to download or to upload information or send messages to the BBS site.


busy signal

The sound you hear when the phone number you are trying to dial is busy.


byte

Eight bits, which are treated as one unit of information. In your computer, numbers and characters are represented as bytes.


call answer

A service provided by many phone companies. If you subscribe to a call answering service from you telephone company, you likely have a phone with a light on it. When a new message is left in your voice mailbox, the light flashes and a fast, rapid dial tone sounds on the line until the message has been listened to.


call discrimination

The ability of a communications program to identify the call type (fax, data, or voice) when answering the phone and to switch into the mode required to receive that type of message.


call progress

The status of an incoming or outgoing call.


call screening

A telephony feature that allows you to hear a caller leaving a voice message. You can then decide if you want to pick up the call or let the caller continue leaving the message.


Calling Station Identifier (CSID)

Information that identifies the sending fax device to the receiving fax device. This identifier appears on faxes and electronically to the receiving fax device.


Caller ID service

A service provided by many phone companies. The Caller ID service displays the caller’s phone number on your phone display panel. In some areas, the caller’s name is also displayed.


Call Waiting service

A service provided by many phone companies. When you are speaking on the phone, this service notifies you of another incoming call with a special call waiting sound. You can choose to put your current call on hold to speak to the other caller, or you can continue your discussion and let the caller call back.


Distinctive Ring service

A service provided by many phone companies. This service causes your phone to use different ring tones for the same, single phone line. Typically, you may subscribe to this service if you want to use a single phone line, but give out different phone numbers for voice calls and faxes. You can then detect which calls are voice and which calls are faxes, based on how your phone rings.

If you subscribe to a Distinctive Ring service and this feature is supported by your communications program and your modem, you must set it up in Windows.


Carrier Detect (CD) signal

A signal from a modem to a computer to indicate a successful connection with a modem on another computer. Also known as Data Carrier Detect (DCD).


cellular

A short-wave analog transmission technology that connects mobile phones to the phone system through a local transmitter. In urban areas, transmitters cover a geographic range called a cell. As a mobile phone user moves through different cells, the phone signal is passed from one transmitter to the next.


Class 1

A modem standard in which the computer does most of the protocol work and image generation, while the modem handles only the basic modulation and asynchronous data conversion. Compare to Class 2.


Class 2 / Class 2.0

A modem standard in which the modem does most of the protocol work, while the computer manages the session and provides image data in the appropriate format. Compare to Class 1.


client

A computer or program that you use to access data or services from a server. The client program is designed to work with a corresponding program installed on the server.


COM port

Serial communications port. A port is the physical connection through which data is transferred to and from a modem. COM1, COM2, COM3, and COM4 are port names used to represent physical devices on your computer.


Communicating Applications Specification (CAS)

An Application Programming Interface (API) for fax devices developed by Intel and DCA and tied to Intel and MS-DOS architecture.


compression

The process of reducing the total size of data by converting it to a more compact format. Compression is used to conserve disk space and decrease data transmission time between modems.


COMREC

Command received.


conventional memory

Basic memory found on all computers. On IBM PC-compatible computers, the first 640K of RAM that is used by programs running under MS-DOS.


cover page

The first page of a fax, typically used to identify the sender, recipient, number of pages included in the fax, and a brief description of the contents of the fax.


Data Terminal Ready (DTR) signal

A signal from a computer to a modem indicating that the data terminal (computer) is ready to receive data. It is used to force the modem to hang up from a remote station.


database

A pool of data stored in files or sets of files. Different kinds of databases store data using different data formats.


dBASE

A database management program for personal computers.


DCN

Disconnect.


DCS

Digital command signal.


deep sleep mode

A power management feature of some notebook computers, whereby the notebook “awakens” from inactivity to transmit data for your communications program. After a specified time, the notebook goes back to sleep.


default

The option that a program automatically selects if you do not specify one yourself.


device

A component unit of a computer. Devices include printers, keyboards, disk drives, modems, and other components.


dial prefix

A series of digits or characters that preface a phone number. .

Typically, you may need to specify a dial prefix if your PBX (Private Branch Exchange) office system requires you to dial the prefix “9” to get an outside line or to disable phone company services such as call waiting.


dial sequence

All the components (or actions) required to dial a phone number. A basic dial sequence may include the country code, area code, and local number. A more elaborate dial sequence may also include dial prefixes, suffixes, pauses while you wait for a dial tone, service access numbers, and so on (for example, the dial sequence required by your calling card).


dial suffix

A series of digits or characters that follow the phone number.

For example, some PBX office systems require you to add a personal identification number to the end of your dial sequence for billing/tracking purposes.


dial tone

The sound you hear when you pick up the phone.


directory

1	A list of files in a location of a disk.

2	A subsection of a disk containing a group of files.


driver

Software used to control hardware devices such as scanners, printers, and modems.


Dual Tone Multiple Frequency (DTMF)

Touch tone dialing.


electronic mail (email)

Messages sent from one computer to another through phone lines or a local area network (LAN).


email system

A network program that uses electronic communications media to send and receive messages.


encrypt

To encode or lock a message so that only the intended recipient can view it. To view the message, the recipient must decrypt it.


EOF

End of file.


EOM

End of message.


EOP

End of procedure.


Error Correction Mode (ECM)

Available only with Class 1 modems, this mode sends and receives perfect data by eliminating transmission noise and other image defects.


Ethernet

A local area network protocol jointly developed by Digital Equipment Corp., Intel Corp., and Xerox Corp. Ethernet transfers data at a rate of 10 megabits per second using a baseband communication method.


Expanded Memory (EMS)

EMS is installed on a computer and managed by an expanded-memory manager. Some programs may use EMS in addition to the 640K of conventional memory.


export

To save information in a different file format so that other programs can read it.


fax

A communication medium using phone lines to transmit digitized images.


fax image

Any image or document that has been prepared for faxing.


Fax On Demand

A telephony system that allows callers to retrieve faxes stored on your computer.


file association

A file extension that is linked to a Windows program. Usually a file extension is associated with the program that created it. For example, Microsoft Word documents use the .DOC file extension.


firmware

Modem software.


flow control

A means by which a computer or device that is receiving data can command the computer or device that is sending the data to suspend and resume sending. Typical means of flow control are XON/XOFF and hardware handshaking.


folder

1	A list of files in a location of a disk.

2	A subsection of a disk containing a group of files.


font

A particular combination of typeface, point size, and style. For example, one font could be 14 point Arial bold, while another could be 10 point Arial italic.


forward

Sending a message you have already sent or received to a new recipient.


front end

Software that provides users with access to features in another program. A front end is often an interface for a program that is less user-friendly.


FTT

Failure to Train.


greeting

A message callers hear when they access a telephony system.


group

A distribution list of recipients.


Group 3

A CCITT (International Telegraph and Telephone Consultative Committee) compression algorithm widely used for the fax transmission protocol.


handset

The part of the phone that includes the mouthpiece and earpiece.


header

The area at the top of each fax page you send, reserved for information such as the date of transmission, sender’s name and number of pages. Also called a “fax header”.


I/O

Input/Output. The term is usually used when describing the flow of data to and from computer devices.


interface

1	The presentation of the software with which a user communicates with a program.

2	The interconnection between two pieces of computer hardware.


import

To read a document that was created in another program.


.INF files

A modem configuration file that contains settings for your modem. These configuration files come with your modem.


Internet

An "internet" (lowercase i) is a collection of networks linked by a set of routers which allow them to function as a single, large virtual network. The Internet (uppercase I) is the largest internet in the world made up of large national backbone networks plus regional and local campus networks all over the world.


Internetwork Packet eXchange (IPX)

Netware protocol similar to IP (Internet Protocol) that allows communications in a Novell NetWare network.


Interrupt Request (IRQ)

A signal from a device requesting that the computer temporarily stop what it is doing to handle another task. A device sends an IRQ when it is ready to send or receive more data.


justify

To align text along the left margin, the right margin or both margins of the text box.


laptop computer

A portable computer that is small enough and light enough to hold on your lap. Compare to Notebook Computer.


local modem

The modem attached to your computer. Compare with shared modem.


Local Area Network (LAN)

Computers and devices connected together to share information and hardware within a limited area, usually a single building.


location

The place where you are calling from and the associated dialing options.


macro

A type of shortcut that automatically performs a series of commands.


mailbox

A storage location for messages.


message priority

An indicator of the importance of a message. High priority indicates a message that is important or urgent. Low priority indicates a message that is not urgent [image] the recipient can read it at a convenient time.


message status

An indicator of whether or not a message has been read. New (or unread) messages usually appear in bold in the message list. Read messages appear in regular text.


Messaging Application Programming Interface (MAPI)

A Microsoft application programming interface for sending email across a local area network.


Message Handling System (MHS)

A proprietary messaging system for sending email created by Novell.


modem

An abbreviation for MOdulator - DEModulator.

A peripheral device attached to your computer that connects your computer to a phone line. Modem software (such as WinFax or pcANYWHERE) converts data stored on your computer (for example, fax image files or data files) into sound so that your modem can transfer the data, via the phone line, to another computer.


Modified Huffman compression (MH)

The basic form of Group 3 fax image compression.

Also called “1D compression”.


Modified Modified Reed compression (MMR)

A two-dimensional fax image compression format that compresses whole pages at a time. This method of compression requires ECM to send reliably.


Modified Reed compression (MR)

A two-dimensional fax image compression format.

Also called “2D compression”.


multimedia

Describes hardware or software that can manipulate or support various types of data, including text, graphics, sound, animation, and video.


Multi-page signal (MPS)

Multi-page signal.


negotiating

Communication between two modems to establish compatibility between the two devices.


NetBIOS/NetBEUI

Software that allows a computer to communicate with other computers and devices on a local area network.


NetWare

A series of network operating systems and related products made by Novell.


network

A computer system in which resources are shared among multiple computers.


Network Asynchronous Services Interface (NASI)

Network protocol that allows users to share modems through a network.


Network Communications Services Interface (NCSI)

Network protocol that allows users to share modems through a network.


network device

A computer, printer, modem, or other physical entity connected to a network.


network login

A security feature of your network. To gain access to your network, you must log on using a valid user name and password.


network operating system

The software used on a local area network that integrates the network’s hardware. The network operating system is made up of file server software and workstation software. It establishes and maintains the connections between workstations and servers.


node

Any network device that has an address on the network.


notebook computer

A portable computer that weighs less than six pounds and can fit in a briefcase.


Norton Mobile Essentials

Norton Mobile Essentials is a collection of tools from Symantec for your laptop computer that helps you stay connected anywhere and anytime [image] whether you are connecting to the Internet, to your remote office, to send faxes, and so on. If you use each tool at the appropriate time, you can dramatically reduce the number of connection problems you experience when you’re on the road.


Norton Utilities

Norton Utilities is a collection of tools from Symantec that provides industry-leading crash protection,      background problem-solving, basic virus repair, and online updates.


Norton AntiVirus

Norton AntiVirus (NAV) 4.0 from Symantec is a software application that automatically protects you against today's viruses and tomorrow's unknown viruses. It covers all possible sources of infection, including the Internet, floppy disks, email attachments, shared files, and networks.


Novell

A company that specializes in network software. Novell develops NetWare.


NSF header

Non-standard format header.


Object Linking and Embedding (OLE)

A technology developed by Microsoft to allow Windows users to incorporate text and objects created in other programs into the current document.


patch

A file that is used to update a program. Patches are usually created to fix minor software problems that are discovered after the program has been released.


pcANYWHERE

Symantec's remote computing software that allows you to access data and software applications from your office computer while you are working at a home computer or at a laptop computer.


peer-to-peer network

A local area network that does not have a central server. Each workstation in this type of network has equal function.

Also called a “distributed network”.


Personal Identification Number (PIN)

A number that is used as a security password.


Personal Information Manager (PIM)

A software program used to manage messages and contact information such as Lotus Organizer.


phonebook

An electronic directory of recipients for messages.


pica

In typography, a unit of measure that equals approximately one-sixth of an inch or 4.2 millimeters.


pixel

The smallest picture element that can be displayed on the screen.


plug and play

Hardware or software that, after being installed (“plugged in”), can immediately be used (“played with”), as opposed to hardware or software which requires configuration.


port

The physical connection through which data is transferred into and out of a computer. Modems transfer data through serial ports.


procedure interrupt (PRI-Q)
PRI-Q

Procedure interrupt.


Private Branch Exchange (PBX)

A phone system that many offices have, allowing extensions for each phone, and a connection to the main phone system.


program

Computer software that you interact with or use to perform a task or function, such as word processing, spreadsheet, accounting, email, or fax software.

Also called an “application”.


protocols

A standard set of rules governing information flow in an electronic communication system.


proxy server

A server that provides access to files on slower servers using a cache. The proxy server stores a copy of files on the slower servers so that they are more readily available to network users.


pulse dialing

A type of phone dialing that uses changes in voltage to indicate each number. Compare with touch tone dialing.


queue

A waiting list of items that are ready to print.


Random Access Memory (RAM)

Memory in which data is temporarily stored for processing.


receipt notification

An alert to inform you that you have received a new message.


recipient

The person or group to whom you are sending a message.


registry

Windows 95 system files that store settings for hardware and installed software as well as individual user preferences.


Response received (RSPEC)

Response received.


Rich Text Format (RTF)
Rich Text Format (.RTF)

A file format that defines formatting instructions for a document.


right click

To click the right mouse button.

When you right click, a right click menu appears with options available for the area where you clicked the mouse.


scanner

A device that works like a photocopier to convert paper documents or images such as photographs into computer graphics files.


server

A network computer which provides services to client computers in the network.


shared modem

A fax modem connected to a network fax server which is available to other users on the network.

Also called a “remote modem”.


sound card

A computer expansion board for recording and playing sound. You can use a sound card to record and play voice recordings. Some voice modems include sound card capabilities.


speaker phone

A phone that includes a built-in speaker and microphone.


StartUp group

A Windows program group. Whenever you start Windows, Windows automatically starts all programs included in the StartUp group. Using Norton Mobile Essentials, you can customize your Windows StartUp group on a location-by-location basis.


station

A computer attached to a network.

Also called a “workstation”.


status bar

An information line at the bottom of a program window that displays information messages.


subfolder

A lower level folder that you create beneath a top-level folder for organizing files and documents.


system files

Configuration files related to the computer setup. Typically, the following files are included in this category:

WIN.INI

AUTOEXEC.BAT

CONFIG.SYS


Tagged Information File Format (TIFF)
Tagged Information File Format (.TIFF)

A bitmapped graphic format used for images.


TalkWorks

The voice messaging component of WinFax. You can use TalkWorks to set up a voice mail system on your computer.


telephony

Describes the use of phone communications technology in computers, such as expansion boards that combine voice modem and sound card capabilities.


Telephony Application Program Interface (TAPI)

An application program interface developed by Microsoft and Intel so 32-bit programs could standardize the way telephony programs communicate with modems.


Terminate and Stay Resident (TSR) program

A TSR always stays in a computer’s memory and can be activated by a keystroke.

Also called a “memory resident program”.


Token Ring

A type of local area network with a ring topology. Workstations communicate by passing “tokens” from one station to another.


touch tone dialing

A type of phone dialing that uses specific sound frequencies to indicate each number.

Also called “Dual Tone Multiple Frequency (DTMF)”.

Compare with pulse dialing.


training

The process by which a pair of modems determine the relative quality of the phone connection. The modems reduce speed until the detected error rate falls to an acceptable level.


training check (TCF)

Training check.


Transmission Control Protocol/Internet Protocol (TCP/IP)

A set of protocols for Layers 3 and 4 of the seven-layer OSI (Open Systems Interconnection) network model. Developed for the Department of Defense to link disparate computers. It is now a popular communications protocol for multi-platform networks.


Twain

An industry standard for controlling imaging devices such as scanners. Twain-compliant software programs and hardware imaging devices can communicate directly with each other.


Upper Memory Block (UMB)

Upper memory blocks (UMB) are commonly referred to as the DOS High Memory. UMB is located in the unused part of the upper memory. Memory management programs create and/or manage the UMB. Programs make use of the UMB, which in turn frees up, or releases more conventional memory.


Unimodem
Unimodem V

A Microsoft standard for connecting programs to your modem under Windows 95.


upgrade

To update a program by replacing it with a newer version of the software.


Vendor Independent Messaging (VIM)

An email application program interface developed by Lotus, Apple, Novell, and Borland, offered as a standard, so that programs can share data and back-end services.


voice messaging

A phone communication system for sending, retrieving, playing, and storing voice messages. Voice messaging works like an electronic answering machine system.


volume control

A feature for adjusting the volume of sound on your computer.


wave file (.WAV)

Digitized sound files with the extension .WAV.


Windows NT

Microsoft's 32-bit operating system with built-in networking capabilities.


WinFax PRO

The best selling faxing program from Symantec.


World Wide Web (WWW or "the Web")

A collection of sites on the Internet that provide access to information using a visual interface that incorporates color, graphics, hypertext, and multimedia functions. Organizations or individuals who create Web sites (also referred to as "home pages" or "Web pages") are accessed by using a Web browser program to access their unique Web addresses, known at "URLs" (Uniform Resource Locators).

The World Wide Web is an extremely popular way to travel, or "surf", the Internet. Using your mouse, you can point and click on highlighted words or elements in the Web's visual interface to travel from site to site. On the Web, you can find information about subjects that interest you, read articles from Web-based magazines or learn about products for sale.


16-bit programs

Programs developed for Windows 3.x and earlier were written in a 16-bit format. Because 16-bit programs cannot “share” a modem with other programs, you should have only one program running at any time, that being the program you want to use. Also, because 16-bit programs do not utilize the Windows TAPI dialing feature (standard in Windows 95 or later), you cannot use Location Controller to handle the dialing done from a 16-bit program. All settings normally handled by Location Controller must be done through the 16-bit program, if that program offers those features.


32-bit programs and TAPI programs

Programs developed for Windows 95, Windows NT, and Windows 98 are written in a 32-bit format. What is significant to note about these programs is that they often utilize the 32-bit dialing standards in Windows, called TAPI (Telephony Application Programming Interface). If your program is TAPI compliant, it can make use of Windows dialing locations and the locations you create in Norton Mobile Essentials. When your TAPI program dials a number, it compares the number you enter with the information you have specified for your current location. If the call is long distance, Norton Mobile Essentials handles the call appropriately, adding any necessary long distance access codes.